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Cancel CHINA MOBILE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the China Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation China Mobile: Easy Method
What is China Mobile
Overview
China Mobile International (Singapore) Pte. Ltd. operates mobile voice and data services in Singapore under the China Mobile brand.
The company is a registered Singapore entity (ACRA UEN 201330935M) offering a range of SIM and eSIM plans for local and regional roaming.
Service scope
Plans include 4G and 5G options with local data, voice minutes and varying roaming allowances for China, Hong Kong and APAC markets.
Publicly available information on cancellations and refunds for the Singapore operation is limited and not clearly published.
How to cancel China Mobile
Check online subscriptions first
There is no clearly documented cancellation process on App Store, Google Play or official web pages for China Mobile Singapore.
Start by checking your App Store / Google Play subscriptions and any account pages you used to sign up.
Step-by-step options
- Check App Store / Google Play subscription settings and cancel there if the service appears as an in-app subscription.
- Check any account emails or order confirmations for an account portal or cancellation link.
- Contact China Mobile customer support using any contact details you were provided at signup; be prepared for limited responsiveness based on reviews.
- If online options fail, be aware anecdotal reports suggest cancellation may require visiting a physical China Mobile store or may result from payment failure (auto-cancellation).
- If you cannot resolve the issue, retain all records and escalate via local consumer channels (see "Your consumer rights in Singapore").
What happens when you cancel
Service access
When a subscription is cancelled, account access and data allowances typically stop at the end of the paid period, though China Mobile Singapore has not published a clear policy.
Roaming allowances and remaining data are likely lost upon termination unless otherwise specified in a confirmation.
Billing and renewals
Auto-renewal behavior is not clearly documented; check your payment method for recurring charges and watch for cancellation confirmations.
If payment fails, anecdotal reports suggest the service may be auto-cancelled, but this is not guaranteed and outcomes may vary.
Will I get a refund?
Published policy status
No formal refund policy for China Mobile Singapore was located in public sources reviewed for this guide.
Because no official terms were found, refunds cannot be assumed and must be pursued case-by-case.
Reported exceptions and practical advice
- Trustpilot reports indicate some users were unable to obtain refunds for eSIM or SIM issues.
- If you believe you are entitled to a refund, keep receipts, screenshots and correspondence; request a written response from China Mobile.
- Escalate to local consumer bodies or your payment provider if a refund is warranted but not provided.
China Mobile plans and pricing
Plan summary
The following table lists publicly reported plans and prices for China Mobile Singapore as of 2025 - 2026 sources.
All plans below are presented with period displayed as monthly for monthly billing.
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| 200 GB (4G, no contract) | S$7.70/month | monthly | 200 GB local data; 1 GB China & HK roaming; 3 GB APAC roaming; 100 local SMS; 300 local minutes; free Caller ID & incoming calls; promotional Malaysia roaming allowances for new sign‑ups |
| 300 GB (4G, no contract) | S$10.10/month | monthly | 300 GB local data; 3 GB China & HK roaming; 5 GB APAC roaming; 300 local minutes; 100 SMS; free Caller ID & incoming calls; promotional Indonesia/Malaysia roaming for new sign‑ups |
| 400 GB (4G, no contract) | S$15.00/month | monthly | 400 GB local data; 5 GB China & HK roaming; 15 GB APAC roaming; 600 local minutes; 100 SMS; free Caller ID & incoming calls; promotional roaming allowances for new sign‑ups |
| 200 GB (5G) | S$21.00/month | monthly | 200 GB local 5G data; 30 GB China & HK roaming; 3 GB APAC roaming; 300 local minutes; 300 local SMS; free Caller ID & incoming calls; additional roaming allowances |
| Unlimited (5G) | S$31.10/month | monthly | Unlimited local 5G data; 40 GB China & HK roaming; 6 GB APAC roaming; 400 local minutes; 400 SMS; free Caller ID & incoming calls; promotional roaming allowances |
Your consumer rights in Singapore
Company registration
China Mobile International (Singapore) Pte. Ltd. is a live and registered entity in Singapore (ACRA UEN 201330935M).
You can verify registration details through official business registries or industry reporting resources.
Practical rights and recourse
- Consumers should exercise caution when terms are not publicly available; preserve all purchase records and communications.
- If disputes arise, escalate to payment providers, consider filing a report with consumer protection organisations, and keep evidence for any complaint.
- Reddit anecdotal accounts suggest cancellation or refund processes may be cumbersome and could require physical presence in China in unresolved cases.
Customer experiences
Negative reports
Online reviews and forum posts include multiple negative experiences such as non-working eSIMs and unhelpful customer service.
Trustpilot entries report difficulties obtaining refunds and poor phone support including reports of penalty fees or inflexible cancellation handling.
Anecdotes and variability
Reddit users report that some cancellations required visiting a physical China Mobile store or that services were auto-cancelled when payments failed.
Real outcomes appear variable; some users resolve issues, while others report prolonged difficulty.
Documentation checklist
Essential documents to gather
- Account number, phone number, or SIM/eSIM ID.
- Purchase receipt or order confirmation email.
- Payment records showing charges and dates.
- Valid photo ID that matches the account name.
Supporting evidence
- Screenshots of service issues (e.g., eSIM activation errors).
- All correspondence with support (emails, chat logs, call reference numbers).
- Any returned SIM tracking numbers or physical return receipts.
Common mistakes
Assuming online cancellation exists
Many users assume an app or web cancellation path is available; for China Mobile Singapore no clear online cancellation policy was found.
Failing to check App Store / Google Play subscriptions can lead to unexpected renewals.
Discarding evidence or not documenting issues
Throwing away receipts, not saving activation emails, or not recording support interactions makes refunds or disputes harder to pursue.
Always preserve screenshots, timestamps and reference numbers when contacting support or filing complaints.
Comparative recap
Quick comparison
The table below highlights plan name, price and core data allowance to help decide whether China Mobile’s offerings meet your needs.
All period values are shown as monthly for monthly billing.
| Plan | Price (S$) | Period | Core local data |
|---|---|---|---|
| 200 GB (4G, no contract) | S$7.70 | monthly | 200 GB |
| 300 GB (4G, no contract) | S$10.10 | monthly | 300 GB |
| 400 GB (4G, no contract) | S$15.00 | monthly | 400 GB |
| 200 GB (5G) | S$21.00 | monthly | 200 GB (5G) |
| Unlimited (5G) | S$31.10 | monthly | Unlimited (5G) |
After cancelling
Immediate steps
Confirm cancellation in writing and keep any confirmation numbers or screenshots of cancelled subscriptions.
Monitor your payment method for unexpected charges for one or two billing cycles after cancellation.
Further information and reporting
- Company registration and background: scamsg - China Mobile International (Singapore)
- User reviews and refund reports: Trustpilot - China Mobile reviews
- Forum discussions and anecdotal cancellation experiences: Reddit discussion example and another Reddit thread
- Plan and pricing context from market listings: TechEdition - plan listings and TheSmartLocal - market comparison
Address
Registered address
80 Robinson Road, #02‑00, Singapore 068898
Use this address for official correspondence, but verify current contact details before sending documents.
Notes on visits
If a physical visit is advised by support, confirm the correct office or retail location and bring all documentation listed above.
Keep copies of any documents submitted in person and request a receipt or acknowledgement.