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Cancel LINE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Line service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Line: Easy Method
What is Line
Overview
LINE is a messaging and social platform offering text, voice, and video calls, stickers, digital content, and business services. It operates globally and provides paid subscriptions and in-app purchases for additional content and services.
Key features
Key features include one-to-one and group messaging, digital sticker and item purchases, LINE STORE subscriptions, LINE MyCustomer (business services), and LINE LIVE VIP services.
How to cancel Line
If you purchased via App Store (iOS)
- Open the App Store on your iPhone or iPad and tap your Apple ID profile.
- Go to Subscriptions, find the LINE subscription, and choose Cancel Subscription.
- For app-specific info, see the LINE app on the App Store: LINE on App Store (SG).
If you purchased via Google Play (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select the LINE subscription and tap Cancel subscription.
- Follow Google Play’s refund and cancellation rules if you need a refund (see platform help for details).
If you purchased via LINE STORE or website
- Log in to your LINE STORE account and manage subscriptions from your account page or follow the cancellation options listed on the site.
- LINE STORE subscriptions and in-app subscriptions must be cancelled according to the purchase method; see LINE STORE terms: LINE STORE Terms.
For LINE MyCustomer and LINE LIVE VIP
- LINE MyCustomer (business) subscriptions are annual or auto-renewing and must be cancelled in advance per the service terms: LINE MyCustomer Terms.
- LINE LIVE VIP cancellations are handled through the third-party billing platform used (iOS or Android); see LINE LIVE terms: LINE LIVE Terms.
What happens when you cancel
Access and renewals
Cancelling a subscription typically stops future auto-renewals but does not remove access for the remainder of the paid period. Your subscription usually remains active until the end of that billing cycle.
Data and account
Deleting the LINE app or your account does not automatically cancel subscriptions. You must follow the proper cancellation steps for the store or service used.
Will I get a refund?
General refund policy
LINE’s terms state that fees for subscriptions (LINE STORE, LINE MyCustomer, etc.) are generally non-refundable and not prorated if cancelled mid-term. See LINE STORE terms for details: LINE STORE Terms.
Exceptions and platform rules
- LINE Credit purchases are typically non-refundable except where required by applicable law; LINE determines refund procedures in those cases.
- Platform-level refund policies (App Store, Google Play) may offer remedies in certain windows; Google Play has short-window policies for immediate refunds - see platform guidance linked below.
- LINE LIVE VIP subscriptions do not provide refunds for unused days; cancellation takes effect next billing period per LINE LIVE terms: LINE LIVE Terms.
Line plans and pricing
Where to check current pricing
Price and plan details can change. Always check official LINE pages or the app store listing for current pricing and available plans.
Do not rely on unofficial pricing
Do not guess prices or plan types from third-party sources. Verify cost and billing frequency on LINE’s official pages or within the store where you purchased the subscription.
Your consumer rights in Singapore
Legal basics
Singapore consumer protection allows refunds in limited circumstances (for defective goods or services), but does not automatically require refunds for digital subscriptions with explicit “no-refund” terms.
Application to digital subscriptions
- Platform refund windows (App Store, Google Play) may apply; consult the platform’s policies when requesting refunds.
- Deleting an app or account does not override subscription terms - prepaid fees generally remain non-refundable even if unused. See LINE LIVE terms for a related example: LINE LIVE Terms.
Customer experiences
Positive feedback
There are no specific positive user review summaries for LINE in Singapore available in the verified sources used for this guide.
Negative feedback and context
Some industry complaints exist about review platforms like TrustPilot rather than LINE itself; those complaints include concerns about fake reviews and moderation practices. See a community discussion here: Reddit discussion.
Documentation checklist
What to gather before contacting support
- Order receipt or purchase confirmation (email or app purchase record).
- Account ID or LINE ID used for the purchase.
- Date of purchase and billing period details.
- Payment method and transaction reference (from bank or store).
- Screenshots of subscription status and any error messages.
Where to reference terms
- LINE STORE terms: store.line.me/terms
- LINE MyCustomer terms: LINE MyCustomer Terms
- LINE LIVE terms: LINE LIVE Terms
Common mistakes
Deleting the app but not cancelling
Many users delete the LINE app thinking this cancels subscriptions. Deleting the app does not stop auto-renewals - cancel via the store or LINE account where the subscription was created.
Canceling via the wrong platform or too late
Cancelling on the wrong platform (for example, cancelling in-app but the purchase was billed by the App Store) can leave subscriptions active. Always cancel through the platform that charged you.
Comparative recap
| Service | Cancellation effect | Refund policy | = period |
|---|---|---|---|
| LINE STORE subscriptions | Stops future renewals; access usually until period end | Generally non-refundable; no proration (terms) | monthly / annual (depends on plan) |
| LINE MyCustomer (business) | Must be cancelled in advance; service fees apply for full term | No refunds for mid-period cancellations (terms) | annual (commonly annual) |
| LINE LIVE VIP | Cancellation via billing platform; takes effect next cycle | No refund or credit for unused days (terms) | monthly / annual (depends on offer) |
| App Store / Google Play purchases | Cancel via the respective store; access until period end | Subject to platform refund rules; LINE defers to store policies | monthly / annual (depends on store listing) |
After cancelling
Confirming cancellation
- Check your app store subscription list to confirm the status shows “Cancelled” or “Expires on [date]”.
- Keep email receipts and screenshots showing cancellation confirmation until the billing cycle ends.
Useful links
- LINE STORE terms: https://store.line.me/terms/en
- LINE MyCustomer terms: https://terms.line.me/line_MyCustomerTOU
- LINE LIVE terms: https://terms2.line.me/LINELIVE_ToC_ME1
- LINE on App Store (SG): https://apps.apple.com/sg/app/line/id443904275
- Google Play refund guidance (platform rules referenced): Google Play FAQ (example platform guidance)
Address
Singapore office status
LINE Corporation previously had a Singapore-registered entity but there is no active public local cancellation address listed for Singapore-specific operations.
How to contact LINE
For cancellations or account queries, use the in-app support or the official LINE service pages and terms linked above. LINE’s terms pages provide the official rules and guidance for subscriptions and cancellations.