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I hereby notify you of my decision to terminate the contract relating to the Ncell service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ncell: Easy Method
What is Ncell
Overview
Ncell is a leading mobile service provider based in Nepal offering voice, SMS, mobile data and value-added services (VAS). It operates prepaid and postpaid subscriptions and provides roaming services for customers traveling abroad.
Services relevant to travellers
For customers in Singapore using Ncell while roaming, typical services include daily roaming data packs, roaming boosters and international call rates. Some subscriptions and VAS may auto-renew unless deactivated.
How to cancel Ncell
Cancel a value‑added service (VAS)
- Send the service-specific SMS keyword to the service number (example: PRBT can be deactivated via SMS methods).
- Use USSD codes where available (example: *17211# for PRBT; *31096# for certain VAS like Talk2Expert).
- Call the VAS hotline or short code (example: call 31096 to manage or unsubscribe from some VAS).
Cancel via web, app or IVR
- Log in to the Ncell app or web portal and navigate to the subscription or tones/services section to deactivate services.
- Use the IVR/contact centre to request deactivation if you prefer a phone-assisted process.
- If a WAP portal or service-specific web page exists for a VAS, use its unsubscribe or 'My Tones' section to cancel PRBT-type services.
What happens when you cancel
Access and features
When you cancel a VAS or tone service, access to the related content or feature typically stops immediately or at the end of the current subscription period.
Any content already delivered (for example a purchased tone or message) may remain until the subscription expiry depending on the service terms.
Renewal and billing
Auto-renewal for the cancelled service should stop after deactivation; you should not receive further renewal charges for that service.
Check your SMS confirmations and recent bills to ensure the service was deactivated and no further charges occur.
Will I get a refund?
Standard refund rules
Recharges made via the NcellRecharge portal are generally non-refundable if credited to the wrong number, unless the target number was invalid or non-existent.
When the target number is invalid, a refund to the original payment method is processed within 7 - 10 working days, per the portal terms.
Regulatory exceptions and past enforcement
- Regulators have required refunds in the past when unauthorized auto‑renew VAS charges occurred; Ncell refunded affected customers in at least one enforcement action.
- If you believe charges were unauthorized, keep records (SMS confirmations, bank receipts) and request an investigation from the provider; escalate to the regulator if needed.
Ncell plans and pricing
Roaming and call price summary
The table below shows representative roaming and international call prices converted approximately into Singapore dollars. Exact amounts may vary with exchange rates and taxes.
Notes on prices
Prices are approximate conversions from NPR using an estimated rate; check Ncell for exact local-currency tariffs before purchasing.
| Plan | Price (SGD approx) | Period | Features |
|---|---|---|---|
| Daily Data Roaming Pack (Nepal → Singapore) | S$1.77/day (approx) | Daily | Up to 1 GB at full speed per day; validity resets at midnight Nepal Standard Time |
| Roaming Booster Data Pack (1 GB additional) | S$1.77 (approx) | 24 hours | Additional 1 GB data valid for 24 hours after primary pack is exhausted |
| International Call (Nepal → Singapore) Prepaid | S$0.071/min (approx) | Per minute | Voice call rate including taxes |
Your consumer rights in Singapore
Right to clear information
In Singapore you have a right to clear, accurate information about service prices, renewal terms and cancellation procedures before you subscribe to a service.
Ask the provider for written confirmation of any recurring charges and how to opt out.
Complaint and escalation options
- First contact Ncell customer service to request cancellation, refund or investigation of charges.
- If unresolved, you may escalate complaints locally through consumer bodies (for example, CASE) or file a complaint with the relevant telecom regulator in Singapore; keep records of communication.
Customer experiences
Positive reports
Some customers report fast service delivery and successful problem resolution following contact, including callbacks from support staff.
Proactive outreach by Ncell has helped some subscribers disable unnecessary services.
Negative reports
- Multiple customers have reported subscriptions to unwanted VAS or background services that required manual deactivation.
- There are reports of unexplained balance deductions and difficulties transferring SIM ownership without the original owner present.
Documentation checklist
What to prepare before contacting Ncell
- Your Ncell mobile number and SIM details (ICCID if available).
- Proof of identity (passport or ID) if requesting account-specific actions.
- Payment receipts, SMS confirmations and timestamps for disputed charges or recharges.
Supporting documents for refund requests
- Transaction receipt or bank statement showing the charge.
- Screenshot or log showing the invalid or non-existent target number when claiming a refund via the recharge portal.
- Copies of previous correspondence with Ncell customer service.
Common mistakes
Assuming auto‑cancellation
Many users assume value‑added services will stop automatically when they stop using them; in practice you must actively deactivate auto‑renew subscriptions to prevent future charges.
Always confirm deactivation via SMS confirmation or account history rather than relying on silence.
Missing proof for refunds
Requesting refunds without transaction evidence or incorrect target-number details can delay or prevent reimbursement.
Keep payment receipts and screenshots until any dispute is fully resolved.
Comparative recap
Quick method comparison
The table below compares common cancellation and refund routes, ease and typical response expectations to help choose the right approach.
How to use the table
Pick SMS/USSD for fastest deactivation; use the recharge portal route only for refund claims related to invalid numbers.
| Method | Ease | Refund possibility | Typical response time |
|---|---|---|---|
| SMS / USSD | Easy (immediate commands) | Not applicable for recharges; stops future charges | Typically immediate |
| IVR / Call Centre | Moderate (may require waiting) | Possible for disputed charges after investigation | Same day to a few days |
| Web portal / App | Easy if you have account access | Refunds for invalid-number recharges processed per portal terms | Refunds: 7 - 10 working days for invalid target numbers |
| Regulatory escalation | Complex (formal complaint process) | Possible where unauthorized charges are confirmed | Varies; depends on investigation |
After cancelling
Verify cancellation
After you cancel, check for SMS confirmations and review recent balance or bill statements to ensure the service has stopped billing.
Keep evidence of the cancellation request and any confirmation messages in case of disputes.
Useful official references
- How to disable unnecessary Ncell services (Kathmandu Post)
- NcellRecharge terms and refund timelines
- Regulatory action and refunds in past unauthorized auto‑renew cases
Address
Corporate mailing address
Ncell Axiata Limited, Krishna Towers, P.O. Box: 9900, Kathmandu, Nepal.
Head office note
The corporate office (Ncell ICON, Lainchaur) is the current headquarters and may be used for in-person or formal correspondence where required.