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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Truecaller service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Truecaller: Easy Method
What is Truecaller
Overview
Truecaller is a mobile app that identifies unknown callers, blocks spam calls and messages, and lets users search for contact details. It operates on a freemium model with optional paid plans for extra features.
Core features
Core features include caller ID, spam filtering, call blocking and premium options such as ad removal and verified badges. The service synchronises some contact and call metadata with its databases to provide identification.
How to cancel Truecaller
Android (Google Play)
- Open Google Play Store on your Android device.
- Tap your profile icon, go to Payments & subscriptions → Subscriptions.
- Select Truecaller and tap Cancel subscription.
- Note: Deleting the app does not cancel the subscription; cancel at least 24 hours before renewal.
Source: Truecaller support (Android)
iOS (Apple App Store)
- Open Settings on your iPhone, tap your Apple ID at the top, then Subscriptions.
- Select Truecaller and choose Cancel subscription.
- Note: Removing the app does not cancel the subscription; cancel at least 24 hours before renewal.
Source: Postclic instructions
Web / Account
- Deactivate your Truecaller account via the Truecaller Privacy Center or contact support to request deactivation.
- Important: Deactivating the account does not cancel subscriptions charged through app stores.
- To stop billing, cancel through the store (Google Play or Apple App Store) used to purchase the subscription.
Source: Postclic instructions
What happens when you cancel
Access and feature changes
When you cancel, you typically retain paid features until the end of the current paid period. Access to Premium features ends once the paid period expires.
Renewal and data
Canceling prevents future renewals but does not automatically delete your Truecaller account or data. To remove your profile and data, follow deactivation steps in the Privacy Center or contact support.
- Cancel subscription via the store to stop renewals.
- Deactivate account separately if you want your profile removed.
Will I get a refund?
General policy
Truecaller states that fees are generally non-refundable, except where required by law. Users who start service immediately usually waive a statutory withdrawal right.
See the Truecaller Terms of Service for the official statement on refunds and fees.
Source: Truecaller Terms of Service
Exceptions and special cases
- Cancelling during a free trial typically prevents the first charge; no refunds after service has begun or renewals occur.
- No refunds are generally allowed for Gold plans, prepaid/one‑time purchases, or upgrades after trial.
- If Truecaller terminates service without cause, you may request a refund of unused prepaid fees within 14 days with receipt and payment details.
Sources: Truecaller Terms of Service; company help summaries and support pages.
Truecaller plans and pricing
Pricing overview
The following prices are derived from the iOS App Store listing for Singapore as provided in verified data. Regional pricing and exchange rates may change values.
Plans (SGD)
| Plan | Price | Period | Features |
|---|---|---|---|
| Truecaller Premium Monthly (iOS App Store, Singapore) | S$5.99 | Monthly | No Ads, Advanced Spam Blocking, Caller ID, Verified Badge |
| Truecaller Premium Yearly (iOS App Store, Singapore) | S$348.98 | Yearly | Same as Premium Monthly, billed annually |
| Truecaller Gold (iOS App Store, Singapore) | S$348.98 | Yearly | Gold Caller ID plus all Premium features |
| Truecaller AdFree Monthly (iOS App Store, Singapore) | S$348.98 | Monthly | Ad-free usage (possibly overlapping with Premium features) |
| Truecaller AdFree Yearly (App Store, Singapore) | S$348.98 | Yearly | Ad-free usage (yearly billing) |
Official premium plan page: Truecaller Premium
Your consumer rights in Singapore
Statutory protections
Consumers in Singapore retain rights under the Consumer Protection (Fair Trading) Act (CPFTA), including remedies for goods or services that are defective or not as described.
Dispute and remedies
- Truecaller's waiver of withdrawal by immediate service commencement may not override CPFTA remedies in all cases.
- If billing or refund issues are unresolved, consumers may dispute charges with the App Store or Google Play seller and pursue mediation through local consumer bodies like CASE.
Customer experiences
Positive feedback
Many users praise Truecaller for an easy-to-use interface, effective call blocking and reliable caller identification. Some reviewers report improvements over time in spam detection.
Common complaints
Frequent negative reports include difficulty unsubscribing, lack of refunds, slow or poor customer support response, and occasional spam calls still getting through.
- Some users report unwanted redirects or ad-like behaviour and incorrect spam labelling.
- There are complaints about auto-renewals or unexpected subscription changes by some users.
Documentation checklist
Before cancelling
- Account email or phone number associated with Truecaller.
- Device platform used to purchase (Google Play or Apple ID).
- Subscription name shown in the store (Truecaller Premium/Gold/AdFree).
For refunds or disputes
- Receipt or order confirmation from Apple App Store or Google Play.
- Screenshots of subscription listings and renewal dates.
- Payment method details and any correspondence with Truecaller support.
Common mistakes
Deleting the app instead of cancelling
Many users uninstall the Truecaller app assuming this stops billing. App deletion does not cancel subscriptions charged through app stores.
Always cancel the subscription inside Google Play or Apple Subscriptions before uninstalling.
Missing the cancellation window or cancelling the wrong store
Failing to cancel at least 24 hours (≥24 h) before renewal can lead to an unwanted charge. Cancelling in the wrong store (e.g., Apple instead of Google) will not stop billing.
Confirm which store charged you and cancel there; keep proof of cancellation.
Comparative recap
At a glance
The table below summarises key aspects - ease of cancellation, refund likelihood, price range and support - based on verified data and common user reports.
Quick comparison table
| Aspect | Truecaller (observed) | Refund / |
|---|---|---|
| Cancellation ease | Must cancel via the store used to buy (Google Play / App Store); app deletion alone does not cancel. | - |
| Refund policy | Generally non-refundable except where law requires or in limited termination-by-company cases. | - |
| Price range (SGD) | From S$5.99 monthly to S$348.98 yearly (iOS Singapore listing). | monthly / annual |
| Support responsiveness | Mixed reports: many complaints of slow or inadequate responses from support. | - |
After cancelling
What to expect
After you cancel via the appropriate store, your paid features will remain active until the paid period ends. No further renewals should occur after that period.
Helpful links
- How to cancel on Android: Truecaller support (Android)
- General cancellation guide: Postclic - Cancel Truecaller
- Terms & refund policy: Truecaller Terms of Service
- Premium plans overview: Truecaller Premium
Address
Registered office
TRUECALLER SOFTWARE SINGAPORE PTE. LTD.
9 Raffles Place #26‑01 Republic Plaza Singapore 048619
Notes
This address is the registered office for the Singapore entity operating Truecaller services as per company records. For account and subscription actions, use the in-app or store processes described above.