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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the U Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation U Mobile: Easy Method
What is U Mobile
Overview
U Mobile is a Malaysian mobile network operator offering prepaid and postpaid voice, data and roaming services. It targets budget-conscious and high-data users with a range of monthly and short‑term roaming packages.
Services relevant to Singapore users
Customers based in or travelling to Singapore will typically use U Mobile's roaming passes or manage subscriptions billed through third parties (e.g., Google Play).
Because U Mobile is Malaysia‑based, some billing rules and customer rights differ from Singapore providers; check local options before purchasing.
How to cancel U Mobile
Cancel Google Play subscriptions via U Mobile account
- Open the Google Play app (or visit play.google.com) and go to Subscriptions.
- Find the subscription tied to your U Mobile account and disable auto‑renewal or cancel immediately.
- U Mobile will not cancel Google Play subscriptions for you; see U Mobile's Google Play terms for details: U Mobile - Google Play.
Cancel postpaid plans and add‑ons
- Visit a U Mobile service centre or retail outlet in person to terminate a postpaid account or add‑on service.
- For roaming add‑ons such as Roam‑Onz, some can be deactivated immediately using the USSD code (example: dial *118# for certain roaming services).
- Refer to U Mobile postpaid terms for procedural requirements: U Mobile - Postpaid terms.
Cancel Offline‑to‑Online (O2O) purchases or online‑store orders
- O2O purchases are non‑cancellable once payment is successful under U Mobile terms.
- Only exchanges are typically allowed if a delivered device fails to power up on delivery.
- For telesales and O2O terms see: U Mobile - Telesales / O2O terms.
What happens when you cancel
Account access and services
Once the cancellation is processed, access to services tied to the plan (data, calls, SMS) will end per the termination date given by the outlet or service centre.
Some services (e.g., unused short‑term roaming passes) may remain active until their expiry if already paid for - check the specific add‑on terms.
Billing, final charges and porting
Expect a final bill covering usage up to termination and any outstanding charges or early‑termination fees where applicable.
If you are porting your number out, ensure you follow the porting procedure exactly; confusing prompts or missing complaint IDs have been reported to complicate porting.
Device and O2O order outcomes
For device purchases made O2O, cancellations are generally not permitted after payment; only exchanges are allowed if the device does not power on on delivery.
Keep delivery proofs and evidence (photos, video) in case you need to request an exchange.
Will I get a refund?
Google Play content and subscriptions
For Google Play purchases, request a refund using the Google Play refund function within 2 hours for best chances of success.
Otherwise contact Google or the content provider directly. U Mobile will only apply any refund/credit if Google directs it. See: U Mobile - Google Play.
Postpaid refundable deposits
- Refundable deposit (remaining balance) can be refunded if you request it within three months after termination and the final bill is fully settled.
- Balances less than or equal to one month's fee are non‑refundable under U Mobile terms.
- A written request and settled account are typically required to process the refund.
O2O purchases and device exchanges
O2O purchases generally do not qualify for refunds after payment is completed; only exchanges are permitted when a delivered device fails to power up within the specified time window.
Document device condition immediately upon delivery to support any exchange request.
U Mobile plans and pricing
Overview of sample plans
The table below lists U Mobile plans and sample prices as published in Malaysian Ringgit (RM).
No SGD‑denominated official prices are provided by U Mobile; convert RM to SGD at your discretion.
| Plan | Price | Period | Features |
|---|---|---|---|
| U Postpaid 38 | RM38.00 | monthly | 5G & 4G Ultra Hotspot, unlimited local calls, upgraded to 120 GB data |
| U Postpaid 68 | RM68.00 | monthly | 5G & 4G Ultra Hotspot, unlimited local calls, 300 GB data hotspot & roaming (SG/IDN/TH) |
| 5‑Day Roaming (SG/IDN/TH) | RM30.00 | One‑off | 2 GB high‑speed data per day |
| 7‑Day Roaming (Multi‑Country) | RM60.00 | One‑off | 1 GB high‑speed data per day |
| 10‑Day Roaming (ASEAN) | RM90.00 | One‑off | 1 GB high‑speed data per day |
| 30‑Day Roaming (Multi‑Country) | RM115.00 | One‑off | 1 GB high‑speed data per day |
Your consumer rights in Singapore
General guidance for Singapore residents
If you are in Singapore, statutory consumer rights and complaint mechanisms differ from Malaysia.
For disputes with foreign providers, consider contacting your payment provider, bank or local consumer protection body for guidance.
Practical steps under Singapore context
- Keep all receipts, screenshots and proof of purchase or renewal dates.
- If charged incorrectly, raise the issue with your card issuer or payment platform while also contacting U Mobile.
- For local redress options, consult Singapore consumer authorities or legal advice (not linked here).
Customer experiences
Positive reports
- Some users report good performance in high‑density urban areas and appreciate competitive plans and straightforward plan changes.
- Customers often praise value for money on data‑heavy plans.
Negative reports
- Recurring complaints note poor coverage and slower internet in rural or less populated areas; lower 4G availability in low‑density areas has been highlighted.
- There are reports of unexpected third‑party or spam subscriptions and difficulties cancelling auto‑renewal services or obtaining refunds.
Documentation checklist
Essential documents to bring or prepare
- Valid photo ID (passport or national ID used when registering the account).
- Account number, mobile number and recent bill or statement.
- Proof of purchase for devices or O2O orders (receipt, order confirmation).
Optional but helpful evidence
- Screenshots of subscriptions (Google Play transaction, auto‑renewal settings).
- Delivery photos/videos showing device condition on receipt.
- Written cancellation or refund request copies to speed processing.
Common mistakes
Assuming the carrier cancels third‑party subscriptions
Many users assume U Mobile will cancel Google Play subscriptions for them. Google Play subscriptions must be cancelled inside Google Play.
Failure to cancel at the content provider often results in continued charges that the carrier cannot stop directly.
Missing refund or deposit request windows
Customers sometimes neglect to request refundable deposit refunds within the allowed period after termination (three months), which may forfeit the refund.
Not settling final bills before requesting refunds is another common cause of delays or denials.
Comparative recap
Quick comparison snapshot
The table below summarizes U Mobile’s position against a common competitor reference where available.
Use this as a quick orientation; individual experiences and plans vary.
| Provider | Typical strengths | Typical weaknesses | Period |
|---|---|---|---|
| U Mobile | Competitive pricing, generous data allowances, flexible short‑term roaming passes. | Lower 4G coverage in low‑density areas (reported ~40.6% availability); some complaints about account/subscription handling. | monthly / One‑off |
| Celcom (reference) | Stronger 4G coverage in less populated areas (reported ~74.3% availability). | May be priced higher on comparable packages (varies by plan). | N/A |
After cancelling
Confirm final bill and refunds
Check your final bill and request any refundable deposit within the allowed time frame after termination.
Ensure the account is fully settled before submitting a written refund request to avoid delays.
Useful U Mobile references
- U Mobile home page: https://www.u.com.my/
- Postpaid terms and termination details: Postpaid terms
- Google Play subscription guidance: Google Play terms
- Multi‑day roaming information: Multi‑day roaming
Address
Headquarters
U Mobile
Berjaya Times Square, Lot 11.01, Level 11, East Wing, 1 Jalan Imbi, 55100 Kuala Lumpur, Malaysia
Service centre locations
For the nearest service centre or retail outlet, check U Mobile's official site or contact customer service via the U Mobile homepage: U Mobile.