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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Herald service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Herald: Easy Method
What is Herald
The Herald is a digital news magazine offering in-depth coverage of current events, culture, and lifestyle for subscribers in Singapore and elsewhere. It delivers exclusive articles, daily digital newspapers, interactive features, and audio playback through its app and web service.
Subscriptions are auto-renewing and managed either via app stores or through Herald's web account settings, depending on how you subscribed.
Core offering
Herald provides ad-free reading, live updates, puzzles, and other member-only features tied to active subscriptions.
Subscription model
Plans are billed periodically (weekly, monthly, quarterly, semi-annual, annual) and renew automatically until cancelled by the subscriber.
How to cancel Herald
Cancel via Apple App Store
- Open the Settings app on your iPhone/iPad or use the App Store on macOS.
- Tap your Apple ID, choose Subscriptions, find "The Herald" and select Cancel Subscription.
- Subscription remains active until the end of the current billing period.
Cancel via Google Play or Herald web
- Google Play: Open Google Play Store → Menu → Subscriptions → select Herald → Cancel. Access continues until period end.
- Web (Herald account): Sign in, go to Account Settings, and cancel from the subscription section. Cancellation applies to the next billing period; current period is non-cancellable.
- If web cancellation does not complete in the account UI, Herald’s Terms indicate support contact may be necessary. See Herald's Terms of Service for details: Herald Terms of Service.
What happens when you cancel
Access after cancellation
After you cancel, your subscription remains active until the end of the paid billing period. You keep full access until that date.
Auto-renewal and data
Auto-renewal will stop after cancellation, so no future billing occurs for the cancelled subscription.
Your account data and any purchased virtual content remain subject to Herald's Terms; retention and deletion policies are governed by those terms.
Will I get a refund?
Herald's stated refund policy
Herald's Terms state that purchases of virtual items are final and non-refundable once performance begins.
Subscriptions paid are non-refundable except where required by law.
Exceptions and practical points
- There is no general automatic 14-day cooling-off or refund guarantee in Herald's published Terms.
- If you believe a refund is required by law or you have a billing dispute, you should contact the payment provider (Apple / Google) or Herald support as applicable.
Herald plans and pricing
Pricing overview
All prices are listed in Singapore Dollars (SGD). Subscriptions are auto-renewing.
Included features
All plans include access to the app features: live updates, ad-free reading, daily digital newspaper, interactive puzzles, and audio player.
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Subscription | S$14.98 | Weekly | Access to all app features, live updates, ad-free reading, daily digital newspaper, interactive puzzles, audio player |
| Monthly Subscription | S$25.98 | Monthly | Access to all app features, live updates, ad-free reading, daily digital newspaper, interactive puzzles, audio player |
| Quarterly Subscription | S$76.98 | Quarterly | Access to all app features, live updates, ad-free reading, daily digital newspaper, interactive puzzles, audio player |
| 6 Month Subscription | S$144.98 | 6 Months | Access to all app features, live updates, ad-free reading, daily digital newspaper, interactive puzzles, audio player |
| Annual Subscription | S$248.98 | Annual | Access to all app features, live updates, ad-free reading, daily digital newspaper, interactive puzzles, audio player |
Your consumer rights in Singapore
Legal framework
Singapore does not provide a mandatory 14-day cooling-off right for digital services similar to some other jurisdictions.
General consumer protection is governed by laws such as the Consumer Protection (Fair Trading) Act (CPFTA).
Practical implications
- Herald's Terms state subscriptions and virtual item purchases are non-refundable unless law requires otherwise.
- If you suspect unfair conduct or misleading representations, you may seek advice from local consumer-protection authorities or legal counsel.
Customer experiences
Positive feedback
Some users report that Herald's interface is smooth and user-friendly, citing a pleasant reading experience in discussions.
Negative feedback
Other users have described difficulties cancelling via web and slow or missing responses from support when email contact was required.
There are also occasional strong complaints about service quality and refund responsiveness from some users.
Documentation checklist
What to prepare before cancelling
- Subscription receipt or proof of purchase (App Store/Google Play receipt or web invoice).
- Account email or username used for the Herald subscription.
- Date of last payment and billing period details.
If you need to contact support
- Prepare a concise message with account details, the request to cancel, and the reason (if requesting a refund).
- Keep copies of all communications and ticket numbers for follow-up.
Common mistakes
Trying to cancel in the wrong place
Example: attempting to cancel a subscription bought through Apple via Herald's web account. Apple manages those subscriptions.
Always check your original purchase channel (Apple App Store, Google Play, or Herald web) before cancelling.
Assuming immediate refunds
Example: expecting an immediate refund upon cancelling. Herald's Terms state subscriptions are non-refundable except where required by law.
If you need a refund, contact the payment platform first (Apple/Google) and then Herald if required.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund expectations by purchase channel.
How to read this table
Use it to identify where to cancel and what to expect regarding access and refunds based on Herald's published terms.
| Channel | How to cancel | Refund | Notes |
|---|---|---|---|
| Apple App Store | Cancel through Apple subscription settings in your Apple ID. | No refund from Herald; check Apple refund policies. | Subscription stays active until period end. See App Store entry: Apple App Store. |
| Google Play | Cancel via Google Play subscriptions in the Play Store. | No refund from Herald; check Google Play refund rules. | Access remains until the end of the current period. |
| Web (Herald account) | Cancel in Account Settings on the Herald website or contact support if cancellation fails. | Herald's Terms state subscriptions are non-refundable except as required by law. | Web cancellations may require support contact; delays have been reported by users. See: Herald Terms of Service. |
After cancelling
Verify cancellation
- Check your subscription status in Apple/Google account or Herald account settings to confirm cancellation.
- Keep the confirmation email or screenshot as proof of cancellation.
Follow-up actions and help
- If you need to dispute a charge, contact the payment provider (Apple/Google) first.
- For issues with Herald account or unclear charges, consult Herald's Terms of Service: Herald Terms of Service.
Address
Physical address
Guilin Building, No. 8 Lorong 27A Geylang, Singapore 388106.
Contact options
The Herald site lists account management through its web interface; no dedicated postal cancellation address is published online.
Refer to the Herald Terms of Service for formal policy details and support contact instructions: Herald Terms of Service.