Cancellation Herald: Easy Method

What is Herald

The Herald is a digital news magazine offering in-depth coverage of current events, culture, and lifestyle for subscribers in Singapore and elsewhere. It delivers exclusive articles, daily digital newspapers, interactive features, and audio playback through its app and web service.

Subscriptions are auto-renewing and managed either via app stores or through Herald's web account settings, depending on how you subscribed.

Core offering

Herald provides ad-free reading, live updates, puzzles, and other member-only features tied to active subscriptions.

Subscription model

Plans are billed periodically (weekly, monthly, quarterly, semi-annual, annual) and renew automatically until cancelled by the subscriber.

How to cancel Herald

Cancel via Apple App Store

• Open the Settings app on your iPhone/iPad or use the App Store on macOS.
• Tap your Apple ID, choose Subscriptions, find "The Herald" and select Cancel Subscription.
• Subscription remains active until the end of the current billing period.

Cancel via Google Play or Herald web

• Google Play: Open Google Play Store → Menu → Subscriptions → select Herald → Cancel. Access continues until period end.
• Web (Herald account): Sign in, go to Account Settings, and cancel from the subscription section. Cancellation applies to the next billing period; current period is non-cancellable.
• If web cancellation does not complete in the account UI, Herald’s Terms indicate support contact may be necessary. See Herald's Terms of Service for details: Herald Terms of Service.

What happens when you cancel

Access after cancellation

After you cancel, your subscription remains active until the end of the paid billing period. You keep full access until that date.

Auto-renewal and data

Auto-renewal will stop after cancellation, so no future billing occurs for the cancelled subscription.

Your account data and any purchased virtual content remain subject to Herald's Terms; retention and deletion policies are governed by those terms.

Will I get a refund?

Herald's stated refund policy

Herald's Terms state that purchases of virtual items are final and non-refundable once performance begins.

Subscriptions paid are non-refundable except where required by law.

Exceptions and practical points

• There is no general automatic 14-day cooling-off or refund guarantee in Herald's published Terms.
• If you believe a refund is required by law or you have a billing dispute, you should contact the payment provider (Apple / Google) or Herald support as applicable.

Herald plans and pricing

Pricing overview

All prices are listed in Singapore Dollars (SGD). Subscriptions are auto-renewing.

Included features

All plans include access to the app features: live updates, ad-free reading, daily digital newspaper, interactive puzzles, and audio player.

Your consumer rights in Singapore

Legal framework

Singapore does not provide a mandatory 14-day cooling-off right for digital services similar to some other jurisdictions.

General consumer protection is governed by laws such as the Consumer Protection (Fair Trading) Act (CPFTA).

Practical implications

• Herald's Terms state subscriptions and virtual item purchases are non-refundable unless law requires otherwise.
• If you suspect unfair conduct or misleading representations, you may seek advice from local consumer-protection authorities or legal counsel.

Customer experiences

Positive feedback

Some users report that Herald's interface is smooth and user-friendly, citing a pleasant reading experience in discussions.

Negative feedback

Other users have described difficulties cancelling via web and slow or missing responses from support when email contact was required.

There are also occasional strong complaints about service quality and refund responsiveness from some users.

Documentation checklist

What to prepare before cancelling

• Subscription receipt or proof of purchase (App Store/Google Play receipt or web invoice).
• Account email or username used for the Herald subscription.
• Date of last payment and billing period details.

If you need to contact support

• Prepare a concise message with account details, the request to cancel, and the reason (if requesting a refund).
• Keep copies of all communications and ticket numbers for follow-up.

Common mistakes

Trying to cancel in the wrong place

Example: attempting to cancel a subscription bought through Apple via Herald's web account. Apple manages those subscriptions.

Always check your original purchase channel (Apple App Store, Google Play, or Herald web) before cancelling.

Assuming immediate refunds

Example: expecting an immediate refund upon cancelling. Herald's Terms state subscriptions are non-refundable except where required by law.

If you need a refund, contact the payment platform first (Apple/Google) and then Herald if required.

Comparative recap

Quick comparison

The table below summarizes cancellation and refund expectations by purchase channel.

How to read this table

Use it to identify where to cancel and what to expect regarding access and refunds based on Herald's published terms.

After cancelling

Verify cancellation

• Check your subscription status in Apple/Google account or Herald account settings to confirm cancellation.
• Keep the confirmation email or screenshot as proof of cancellation.

Follow-up actions and help

• If you need to dispute a charge, contact the payment provider (Apple/Google) first.
• For issues with Herald account or unclear charges, consult Herald's Terms of Service: Herald Terms of Service.

Address

Physical address

Guilin Building, No. 8 Lorong 27A Geylang, Singapore 388106.

Contact options

The Herald site lists account management through its web interface; no dedicated postal cancellation address is published online.

Refer to the Herald Terms of Service for formal policy details and support contact instructions: Herald Terms of Service.