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Cancel THE AUSTRALIAN
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I hereby notify you of my decision to terminate the contract relating to the The Australian service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation The Australian: Easy Method
What is The Australian
The Australian is a national newspaper offering in-depth reporting, analysis and opinion across politics, business and culture. It provides digital access via web and mobile apps alongside print editions.
Subscriptions grant unlimited digital access through the publisher's site or the app stores, depending on how you subscribe. Access options and account management vary by purchase channel.
Overview
The Australian is published by News Corp Australia and operates subscription services for digital content. Plans and terms are set by the publisher or by the app platform when purchased in‑app.
Content and access
Subscribers receive digital articles, archives and app access. Access continues according to the subscription term even if cancellation is processed for the next cycle.
How to cancel The Australian
If you purchased directly on the web
- Sign in to your account on the publisher website and locate subscription or account settings.
- Cancel at least 72 hours before the next billing date to ensure the cancellation is processed before renewal.
- Cancellation will take effect at the end of the current billing cycle; you retain access until that date.
- If you cannot cancel online, contact customer service for assistance. See the publisher terms for details: Subscription terms.
If you ordered via Apple App Store or Google Play
- Open your Apple or Google account subscription settings and cancel the subscription there.
- The Australian cannot cancel app‑store subscriptions on your behalf; platform cancellation is required.
- Follow the platform’s confirmation steps and keep any confirmation or screenshot as proof.
- For more context on in‑app cancellations and issues, see this cancellation guide: How to cancel.
What happens when you cancel
Access and billing
When you cancel, access typically continues until the end of the current billing period. The subscription will not renew after that date.
Account and data
Your account remains active for login and may retain settings or reading history according to the publisher’s data policy. If you want data removed, contact customer support.
Will I get a refund?
Publisher refund policy
- Subscription fees are generally non‑refundable under the publisher’s terms.
- An exception may be a prorated refund for annual prepaid subscriptions with more than one month remaining.
- Monthly subscriptions are typically not eligible for refunds.
App store and legal exceptions
- Refunds for subscriptions bought through Apple or Google are handled by the respective platform, not by The Australian.
- Consumer protection laws (for example, where a major fault exists) may override a “no refunds” statement in some cases.
- See the publisher terms and third‑party platform policies for the definitive position: Publisher terms and cancellation notes.
The Australian plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| The Australian Monthly (via iOS App Store, Singapore) | S$34.98 | Monthly | Unlimited digital access via app/subscription |
| The Australian Yearly (via iOS App Store, Singapore) | S$349.98 | Annual | Unlimited digital access via app/subscription |
Pricing source
Prices shown are taken from the iOS App Store listing for Singapore (in‑app purchases). Official website pricing is listed in AUD and may differ.
Your consumer rights in Singapore
General protections
As a Singapore consumer you retain rights under local consumer protection laws. These protections can apply where services are faulty, misrepresented or materially different from what was promised.
Practical steps if you have a dispute
- Keep receipts, confirmation emails and screenshots of terms and charges.
- Contact the platform (Apple/Google) or your bank if you believe a charge was incorrect.
- Consider contacting local consumer advice bodies such as CASE for guidance on formal complaints and dispute resolution.
Customer experiences
Positive reports
Some review services assess the app as legitimate and reasonably safe. Ratings can be average but generally indicate functional app delivery.
See an aggregated app review summary here: JustUseApp reviews.
Negative reports
Many user reports describe cancellation difficulties, especially for in‑app subscriptions, including delays or needing phone support.
For accounts of cancellation problems and recommended tactics, see this guide: Cancellation experiences.
Documentation checklist
What to gather before you cancel
- Account email and username used to subscribe.
- Order number, receipt or billing statement showing charge date.
- Screenshots of subscription status and the cancellation confirmation screen (if available).
How to keep proof
- Save confirmation emails and any platform cancellation messages.
- If you send written notice, use registered mail and keep the receipt as proof of dispatch.
- Record dates and names if you contact support by phone.
Common mistakes
Cancelling in the wrong place
A common error is attempting to cancel an app‑store subscription through the publisher site, or vice versa. Always cancel where you originally subscribed: web, Apple or Google.
Timing and evidence
Failing to cancel at least 72 hours before renewal (for web purchases) can result in an unexpected renewal. Not keeping confirmation or proof of cancellation makes disputes harder to resolve.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund likelihood |
|---|---|---|
| Web (direct purchase) | Cancel via your account or contact customer service at least 72 hours before next billing. | Low generally; prorated refunds possible for annual plans with >1 month remaining. |
| Apple App Store | Cancel in your Apple subscription settings; publisher cannot cancel for you. | Handled by Apple per their refund policy; publisher does not process refunds. |
| Google Play | Cancel in your Google Play subscriptions; publisher cannot cancel for you. | Handled by Google per their refund policy; publisher does not process refunds. |
Best action by purchase channel
For web purchases, cancel via the publisher account and allow 72 hours before renewal. For app purchases, use the platform’s subscription manager and keep confirmation.
After cancelling
Check billing and access
- Confirm you received a cancellation confirmation email or on‑screen message.
- Monitor your card statement to ensure no unexpected renewals occur.
Follow-up resources
If you need the publisher’s stated terms, see: Subscription terms and conditions.
For practical step‑by‑step guidance and common issues reported by users, see: Cancellation guide.
For app reviews and legitimacy context, see: App review page and the iOS App Store listing: The Australian on App Store (SG).
Address
Mailing address
GPO Box 4245, NSW 2001, Sydney, Australia.
Street / correspondence address
West Australian Newspapers Limited
Attn: Customer Service, 2 Holt Street, Surry Hills NSW 2010, Australia.