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Cancel THE GLOBE AND MAIL
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I hereby notify you of my decision to terminate the contract relating to the The Globe And Mail service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation The Globe And Mail: Easy Method
What is The Globe And Mail
Overview
The Globe And Mail is a Canadian news organisation offering national and international reporting, analysis, and commentary across digital and print formats.
Subscription model
Access is primarily by paid subscription with digital-only and print-plus-digital plans, promotional intro pricing and recurring billing.
How to cancel The Globe And Mail
Web / Phone (direct digital or print subscription)
- You cannot cancel online. You must call The Globe and Mail’s Customer Solutions Centre during business hours.
- Example phone number: 1-800-387-5400. Ask for cancellation and confirm the effective date.
- Print or long-term subscriptions typically require at least 28 days' notice; short subscriptions (≤4 weeks) end at the period's end with no refund.
App Store (iOS) and Google Play (Android)
- iOS: Cancel via your Apple ID / iTunes / App Store account settings and turn off auto‑renew at least 24 hours before the period ends.
- Android: Cancel via the Google Play Subscriptions menu in your Google account; cancellation stops renewal at the next billing period.
- The Globe cannot cancel App Store or Google Play subscriptions for you; refunds are handled by Apple or Google, not The Globe And Mail.
What happens when you cancel
Access after cancellation
For purchases via App Store or Google Play, you retain access until the paid period ends.
For direct Globe subscriptions, access end-date depends on the notice given and the plan rules (print may require 28 days' notice).
Renewal and account data
Cancellation stops future renewals but typically does not remove your account immediately; account data and preferences may be retained per the publisher's policies.
Keep a confirmation number or email from Customer Solutions to prove cancellation and the effective date.
Will I get a refund?
General refund policy
Subscriptions cancelled mid-period generally do not receive refunds. Refunds are discretionary and not guaranteed.
Small amounts (historically amounts under CA$5) are typically not refunded.
Exceptions and platform purchases
- One-time purchases are generally non-refundable.
- App Store and Google Play refunds are handled by Apple or Google; contact them for platform-specific refund requests.
- No statutory 14‑day withdrawal right is publicly offered in The Globe And Mail’s stated terms.
The Globe And Mail plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Digital All Access (intro promo) | US$0.99/week (first 24 weeks), then US$7.99/week | Weekly | Unlimited digital access, Globe2Go, investor tools, newsletters |
| Monday - Saturday Home Delivery (print + digital) | US$10.99/week (first 52 weeks) | Weekly | Print delivery Mon - Sat, Globe2Go, digital access, investor tools |
| Saturday Home Delivery (print + digital) | US$7.99/week (first 52 weeks) | Weekly | Print delivery Saturday, Globe2Go, digital access, investor tools |
Currency note
Listed prices are in USD. If subscribing from Singapore your card or app store will convert USD to SGD at the applicable rate.
Your consumer rights in Singapore
Purchase change-of-mind
Singapore consumer laws generally do not grant refunds for change-of-mind purchases; sellers are not usually required to accept returns for that reason.
Defective goods or services
For defective goods or services not as described, consumers may seek repair, replacement or refund under local rules such as the Consumer Protection framework.
These protections are unlikely to apply to standard digital news subscriptions unless the service is materially not as described.
Customer experiences
Positive feedback
Some users praise The Globe And Mail for reliable, comprehensive coverage and high editorial standards.
Positive reviews highlight in-depth reporting and trustworthy analysis.
Common negative feedback
- Complaints report difficulty cancelling, with phone-only processes and aggressive retention tactics.
- Other reports mention declined refund requests, billing issues, and problems with specific services (for example, Globe Investor).
- For user reviews see Trustpilot: The Globe And Mail reviews.
Documentation checklist
What to have before calling
- Subscriber name and email associated with the account.
- Subscription ID or order number (if available) and last billing date.
- Payment method (last 4 digits of card) and billing address for verification.
What to keep after cancelling
- Cancellation confirmation number or email and the stated effective date.
- Copies/screenshots of any retention offers or refund refusals for future reference.
Common mistakes
Assuming online cancellation is available
Many subscribers expect an online cancel button; direct Globe subscriptions often require a phone call instead.
Attempting to cancel through the website when your plan is managed by Apple/Google will delay the process.
Missing platform rules and notice periods
iOS subscriptions must disable auto‑renew at least 24 hours before renewal; failing to do so can cause an unwanted charge.
Print/long-term plans may need 28 days' notice - not giving enough notice can extend billing.
Comparative recap
Channel comparison
| Channel | How to cancel | Refunds | Period |
|---|---|---|---|
| Web / Phone (direct subscription) | Call Customer Solutions Centre; no online cancellation | Generally no; refunds discretionary | Varies - weekly or promotional periods |
| App Store (iOS) | Cancel via Apple ID / App Store settings; Globe cannot cancel | Handled by Apple; Globe does not refund | Auto‑renewing weekly or as billed |
| Google Play (Android) | Cancel via Google Play subscriptions menu; Globe cannot cancel | Handled by Google; Globe does not refund | Auto‑renewing weekly or as billed |
Key takeaway
Cancel via the same channel where you subscribed: phone for direct Globe subscriptions, your device store for app purchases.
After cancelling
What to monitor
Watch your bank or card statements for any unexpected charges after the effective cancellation date.
If charges continue, contact Customer Solutions and keep your cancellation confirmation for dispute resolution.
Helpful links
Address
Mailing address
Customer Service, The Globe and Mail / Circulation Department, 351 King Street East, Suite 1600, Toronto, ON M5A 0N1, Canada.
Phone contact
Call the Customer Solutions Centre during business hours (example number: 1-800-387-5400) to request cancellation and obtain confirmation.