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Cancellation The Tennessean: Easy Method
What is The Tennessean
Overview
The Tennessean is a Nashville-based news organisation covering local news, politics, sports and culture.
It offers digital subscriptions and an app for accessing current and archived articles and features.
Formats
Content is available via the website, iOS app (App Store) and Android (Google Play) distribution channels.
Subscription management and billing depend on how you subscribed (directly, Apple, or Google Play).
How to cancel The Tennessean
Cancel by phone / direct (recommended)
- Call Customer Service at 1-800-342-8237 to request cancellation.
- Provide your account details (email, name, subscription ID) and ask for confirmation number or reference.
Cancel via website or app stores
- Online (site): Residents of California, Georgia, Maine, New York, Oregon, Vermont and Virginia can cancel via their Account Management page after signing in. For other states the primary route is calling Customer Service. See the Help Center: Tennessean Help Center.
- iOS (App Store): Subscriptions auto-renew unless you turn off renewal at least 24 hours before the period ends. Manage in Settings → [your name] → Subscriptions. See the App Store listing: The Tennessean on App Store.
- Android (Google Play): Open Play Store → Profile → Payments & subscriptions → Subscriptions → select The Tennessean → Cancel. General guidance is available here: Google Play cancellation guide.
What happens when you cancel
Access after cancellation
Your access typically continues until the end of the paid billing period unless otherwise specified by the provider.
Canceling prevents future renewals but does not usually prorate or end access immediately.
Account and data
Your account credentials and reading history may remain tied to your account for future reactivation.
If you want data removed, request account deletion from Customer Service and ask for confirmation in writing.
Will I get a refund?
Official policy
The Tennessean states that payments are non-refundable and there are no refunds or credits for unused portions of a billing cycle.
The publisher reserves the right to issue refunds or credits at its sole discretion. Official help documentation: Tennessean Help Center.
Exceptions and dispute outcomes
- Exceptions have occurred in resolved disputes, such as unauthorized renewals or billing mistakes, where refunds were issued after complaint investigation.
- Examples of dispute resolutions are recorded in public BBB complaint listings: BBB complaints and resolutions.
The Tennessean plans and pricing
Where to check pricing
Official subscription prices and billing intervals are published in the account pages, the App Store listing, or during checkout.
Do not rely on third-party sources for exact Singapore pricing; verify directly on the provider’s pages listed below.
Currency and region notes
No confirmed Singapore-dollar (SGD) pricing for The Tennessean was found in the verified sources.
App Store and direct subscriptions are typically shown in USD for US storefronts; conversions depend on store settings and exchange rates.
Your consumer rights in Singapore
Cooling-off and digital subscriptions
Singapore does not guarantee a universal 14-day cooling-off period for digital or recurring subscriptions.
Cancellation and refund rights depend on the seller’s terms and the nature of the sale.
Dispute and escalation options
If you face unauthorized billing or unresolved disputes, contact your card issuer to query or block charges as a first step.
You can also seek assistance through local consumer channels such as the Consumers Association of Singapore (CASE) and the Small Claims Tribunal for unresolved billing disputes.
Customer experiences
Positive feedback
Some users report the app and subscription provide useful local coverage, access to archives, and generally accurate reporting.
Independent reviews give the app positive safety and bias/accuracy marks in several analyses.
Negative feedback
Frequent complaints involve difficulty cancelling (phone-only routes), billing disputes, delivery issues and customer service responsiveness.
App-related issues reported include crashes, automated logouts, heavy ads and subscription management frustrations.
Documentation checklist
What to gather before you call or dispute
- Account email, full name on the account, and subscription ID if available.
- Dates of billing, charge amounts and payment method statements.
- Screenshots of subscription receipts, confirmation emails, and any cancellation attempts.
Extra evidence to support a refund claim
- Phone call logs and reference numbers from Customer Service.
- Copies of written correspondence (emails) and screenshots of in-app subscription screens.
Common mistakes
Assuming app-store purchases can be cancelled on the website
Many subscribers assume all cancellations can be done on the Tennessean site, but Apple and Google subscriptions are managed through their stores.
Attempting to cancel on the wrong platform delays resolution and may cause unintended renewals.
Not keeping proof of cancellation
Another common error is not saving confirmation numbers, emails, or screenshots when cancelling by phone or in-app.
Without proof, disputes take longer and may require escalation through complaint channels or your bank.
Comparative recap
Quick comparison
Key points at a glance
| Method | Period | Ease | Refund possibility | Notes |
|---|---|---|---|---|
| Phone (Customer Service) | annual / monthly | Medium - direct but may require wait | Low - policy states non-refundable, exceptions possible | Primary cancellation route for most subscribers |
| Website (Account page) | annual / monthly | High - direct control where available | Low - same official policy | Available online only for certain US states |
| Apple App Store | annual / monthly | High - manage via Apple ID settings | Low to Medium - refunds handled by Apple in some cases | Must cancel via iOS Settings → Subscriptions |
| Google Play | annual / monthly | High - manage via Play Store subscriptions | Low to Medium - refunds may be handled via Google Play | Cancel inside Play Store → Subscriptions |
After cancelling
Confirm cancellation
Ask for a confirmation reference or email and keep it until you verify no further charges occur.
Monitor your credit card or bank statement for at least one billing cycle after cancellation.
Useful links
- Help Center and official cancellation guidance: Tennessean Help Center
- iOS App listing and subscription management hints: The Tennessean on App Store
- Google Play billing and cancellation guidance (general): Google Play cancellation guidance
- Examples of dispute outcomes and complaints: BBB complaints page
Address
Main office
The Tennessean headquarters address: 1100 Broadway, Nashville, TN 37203, USA.
Contact
Customer Service phone for cancellations and account help: 1-800-342-8237.
For official account and cancellation guidance consult: Tennessean Help Center.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.