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Cancellation service #1 in Singapore
Cancellation Acn: Simple Process
What is Acn
Overview
ACN is a provider of telecommunications and essential services delivered through a direct-sales/network-marketing model. It offers phone and internet products, subscriptions and related equipment to residential and business customers.
Services covered
Services include the ACN Companion mobile VoIP subscription, telephone/internet plans and bundled offerings that may involve equipment, installation and recurring access charges.
How to cancel Acn
Cancel ACN Companion (mobile app)
- Do not rely on uninstalling the app - uninstalling does not cancel the subscription.
- Log in to MyAccount and click the "Cancel Companion" button to terminate the Companion service.
Cancel web / general ACN service
- Contact ACN customer service to submit a cancellation request for telephone, internet or other ACN services.
- Provide your account details and follow ACN’s instructions; you remain liable for charges until ACN receives and processes your termination notice.
What happens when you cancel
Service access and billing
Services continue until ACN receives your cancellation and processes it; you are liable for all access and usage charges up to that point.
Some services may incur early termination fees if cancelled within specified minimum terms.
Data and equipment
If your service includes equipment, return requirements may apply for refunds or to avoid additional charges.
Installed infrastructure or installation costs may still be charged even if you cancel within a cooling-off period.
Will I get a refund?
ACN Companion refund policy
- No pro-rata refunds are provided if you cancel the ACN Companion subscription mid-month; the monthly charge is non-refundable for that portion.
Cooling-off and device returns
- In Singapore you have a 10 business day cooling-off right for orders if equipment is returned unopened and in original packaging.
- Opening packaging or using the device voids eligibility for a cooling-off refund; installation or infrastructure costs may still be deducted.
Account credit refunds
- Credit balances can be refunded by submitting a refund request via ACN’s refund form and providing verification details (account ID, name, date of birth, email).
Acn plans and pricing
Official Companion pricing
The following table lists the ACN Companion subscription pricing that is available for Singapore.
Notes on pricing
Prices may include GST where stated. Other bundle pricing details are not disclosed in the referenced source.
| Plan | Price | Period | Features |
|---|---|---|---|
| ACN Companion (additional subscription) | S$5.00 | monthly | Use of the Companion app for ACN phone plan via VoIP on mobile; charged per month or part thereof, GST included |
Your consumer rights in Singapore
Cooling-off entitlement
Singapore customers have a 10 business day cooling-off right for services/products ordered through ACN Pacific, subject to conditions.
To exercise this right, equipment must be returned unopened and in original packaging.
Possible deductions and limits
- Refunds during the cooling-off period may still be subject to installation or infrastructure cost deductions.
- Opened or used devices are not eligible for cooling-off refunds under ACN’s stated policy.
Customer experiences
Positive feedback summary
Some users report positive experiences, citing supportive project environments and flexible leave policies.
Positive mentions also include certain health benefit coverage in some contexts.
Negative feedback summary
Other reviewers describe poor work-life balance, slow career progression, management turnover and a negative workplace culture.
Some users report burnout or regret, while noting that learning opportunities existed despite problems.
Documentation checklist
Required account information
- Account ID or customer number
- Full name as on account
- Date of birth and registered email address
Return and refund documents
- Proof of purchase or order number
- Original, unopened device packaging (for cooling-off refunds)
- Record of your cancellation request and any cancellation reference
Common mistakes
Relying on uninstall
Many customers assume uninstalling the ACN Companion app cancels the subscription. This does not stop billing.
Always cancel via MyAccount using the explicit "Cancel Companion" action to end the subscription.
Expecting mid-month refunds or returning opened devices
Assuming a pro-rata refund after cancelling mid-month can lead to surprise charges; ACN Companion monthly charges are not refunded mid-cycle.
Returning equipment that has been opened will usually void cooling-off refund eligibility and may incur further costs.
Comparative recap
Quick comparison
The table below summarizes key differences between cancelling the Companion app, cancelling general services, and exercising cooling-off rights.
How to use this table
Use this as a quick reference when planning a cancellation or refund request.
| Item | Cancel via MyAccount (Companion) | Cancel via Customer Service (General service) | Cooling-off (Singapore) |
|---|---|---|---|
| How to cancel | Click "Cancel Companion" in MyAccount | Contact ACN customer service and submit termination notice | Return unopened equipment within 10 business days |
| Refund availability | No mid-month refund for Companion | Depends on service terms; early termination fees may apply | Refund if device unopened; installation costs may be deducted |
| Liability for charges | Charged until cancellation processed | Charged until ACN receives termination notice | May still incur infrastructure or installation costs |
After cancelling
Follow-up actions
Keep written confirmation of your cancellation and any reference numbers provided by ACN.
Monitor your billing statements to ensure charges cease after the cancellation effective date.
Where to get help
Contact ACN customer service for account-specific queries, refunds or to request balance refunds.
Use ACN Pacific’s support and knowledge-base resources for guidance on cancellation steps, returns and refund forms.
Address
Corporate address (Singapore)
ACN Communications Pte. Ltd.
140 Paya Lebar Road, #08-25, AZ @ Paya Lebar, Singapore 409015
Notes about correspondence
You may use the corporate address for written correspondence related to cancellations or formal notices if required.
For fastest service, submit cancellation requests and refund forms through ACN’s account and support channels.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.