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Cancel ASTRO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Astro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Astro: Easy Method
What is Astro
Service overview
Astro provides subscription-based space-themed entertainment and educational content, including documentaries, interactive apps, and virtual experiences.
The service is offered as digital subscriptions (streaming/media) and as retail products through the Astro Scientific Centre in Singapore.
Who it's for
Astro targets learners, enthusiasts and families seeking astronomy-related content and interactive learning tools.
Offerings and exact features depend on whether you subscribe digitally or purchase retail products from the Science Centre.
How to cancel Astro
If subscribed via App Store or Google Play
- Open your App Store or Google Play account settings and find Subscriptions.
- Cancel the Astro subscription there at least 24 hours before renewal to stop auto-renewal.
- Do not rely on deleting the app or removing a browser tab - deleting the app does not cancel the subscription.
If purchased on Astro's website (web)
- Sign in to your Astro account on the website and go to Account > Subscriptions or Billing.
- Follow the on-screen steps to cancel the subscription; cancellation must be done in your account settings.
- Access continues until the end of the current billing cycle even after cancellation.
For Astro Scientific Centre (retail purchases)
- Returns or cancellations are accepted only for defective or damaged products; notify Astro Scientific Centre within 7 days of receipt.
- Returns require prior RMA (return authorisation) from the seller and follow the centre's returns process.
- See the Astro payment/returns information for details: Astro payment & returns.
What happens when you cancel
Access and billing
When you cancel a subscription, auto-renewal is stopped but you retain access until the end of the current billing period.
Billing stops for future cycles; you will not be charged after the current cycle ends if cancellation was successful.
Account and data retention
Your account typically remains active for sign-in and history unless you delete it; check account settings for data retention and deletion options.
Saved preferences, watch history or downloads may remain available until the subscription period ends or until you request account removal.
Will I get a refund?
Digital subscriptions (web purchases)
Astro offers a voluntary money-back guarantee for purchases made directly via its website only if that offer is presented at checkout.
- Request a refund within 30 days from the initial purchase and before the subscription ends.
- Refund eligibility includes a condition that the plan was used for at least 7 consecutive days during that period, per the policy.
- Full policy details are available here: Astro money-back policy.
Retail purchases (Astro Scientific Centre)
For defective retail items, Astro Scientific Centre will usually offer repair, replacement or exchange if notified within 7 days of receipt.
If replacement or repair is not possible, a refund may be issued subject to a processing deduction (the centre’s policy cites a possible 5% fee).
See returns details: Astro payment & returns.
Astro plans and pricing
Where to check prices
Do not rely on third-party summaries for current pricing - always confirm plans, features and prices on Astro’s official pages.
Official price sources
Check Astro's official site and the Astro shop pages for the latest plans and any promotional offers: Astro official site and Astro shop.
Your consumer rights in Singapore
Statutory protections
In Singapore, consumers are protected by the Consumer Protection (Fair Trading) Act for defective goods and unfair contract terms.
Digital subscription rights vary by jurisdiction and contractual terms; statutory withdrawal rights elsewhere (for example, EU rules) do not automatically apply in Singapore.
How to escalate a dispute
If you experience unresolved problems (e.g., inability to cancel, poor support, unfair contract clauses), escalate to local consumer bodies.
Consider contacting the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA) for guidance or formal complaints.
Customer experiences
Positive feedback
Some users report appreciation for on‑demand content, usability and instances of responsive support resolving issues after updates.
Positive service outcomes are more commonly reported when subscriptions or purchases are handled directly via official channels.
Negative feedback
Common complaints include playback and performance issues (buffering, crashes), device compatibility problems, and difficulties cancelling or contacting support.
There are multiple third‑party reviews highlighting poor post‑sales support and hardware reliability problems in some product lines.
For broader customer review context, see third‑party review pages such as: Trustpilot - Astro.
Documentation checklist
Essential documents to prepare
- Account email and username used for the subscription or purchase.
- Order number, purchase date and payment method (credit card, store receipt).
- Device details (model, OS version), and screenshots of errors or the subscription page.
Retail return specifics
- Proof of purchase or receipt from Astro Scientific Centre.
- Photos showing defect/damage and date received; keep original packaging where possible.
- RMA or return authorisation reference if issued by the centre.
Common mistakes
Deleting the app instead of cancelling
A frequent mistake is deleting the mobile app and assuming the subscription is cancelled. App deletion does not stop App Store/Google Play or web subscriptions.
You must cancel within the store account or the Astro web account to stop future billing; otherwise access continues until the billing period ends.
Missing the cancellation window and losing proof
Waiting until the renewal day or after it can result in one more charge; many stores require cancellation at least 24 hours before renewal.
Also, failing to keep receipts, order numbers or screenshots makes refunds or returns harder to process; always save proof of purchase and communication.
Comparative recap
Quick comparison
| Service | Details | Cancellation method | Refund possibility |
|---|---|---|---|
| App Store / Google Play subscription | Until end of current billing cycle | Cancel in App Store / Google Play > Subscriptions (not by deleting app) | Refunds handled by app store; no automatic web money-back guarantee |
| Website (direct purchase) | Until end of current billing cycle | Sign in to Astro account > Subscriptions / Billing > Cancel | Voluntary web money-back guarantee may apply (30 days, conditions). See policy. |
| Retail (Astro Scientific Centre) | One-off purchase / return window | Return to centre with RMA if product defective (notify within 7 days) | Repair/replace preferred; refund possible only if replacement not possible (subject to processing fee) |
After cancelling
Follow-up actions
Confirm cancellation by checking your subscription status and saved confirmation emails or screenshots from the store or Astro account.
Keep proof of cancellation and any correspondence in case you need to dispute charges or request refunds.
Useful links
- Astro cancellation overview (third‑party guide): How to cancel Astro (Postclic)
- Astro money-back policy (web purchases): Astro money-back policy
- Astro Scientific Centre payment & returns: Astro Science Centre payments & returns
- Astro official site and shop: Astro official site | Astro shop
Address
Postal address
Astro Scientific Centre Pte Ltd
21 Jurong Town Hall Road, Singapore Science Centre, The Linkway, Singapore 609433
Visiting and contact notes
Confirm opening hours, returns procedure and any appointment requirements with the centre before visiting.
Keep purchase receipts and RMA details ready if you intend to return a defective retail product.