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I hereby notify you of my decision to terminate the contract relating to the Bilibili service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bilibili: Easy Method
What is Bilibili
Overview
Bilibili is a video-sharing platform popular for animation, comics and games (ACG) content. It offers free accounts plus premium membership (Big Member/Premium) and purchasable vouchers for extra features.
Services in Singapore
Bilibili operates regionally through apps and web services and offers in‑app purchases via the Apple App Store and Google Play, as well as voucher sellers such as Codashop and Lapakgaming.
How to cancel Bilibili
Apple App Store (iOS)
- Open Settings → tap your name → Subscriptions → select Bilibili → tap "Cancel Subscription".
- Cancel at least 24 hours before renewal to avoid being billed for the next period.
Google Play Store (Android)
- Open the Google Play app → Payments & subscriptions → Subscriptions → find Bilibili → Cancel.
- Note: some users report difficulty locating subscriptions and cases where billing continued despite apparent cancellation.
Bilibili Website / App (Web "Big Member")
- Log in to the Bilibili website or app → go to membership area ("My Big Member") → Renewal/Auto‑renewal settings → click "Cancel Renewal" or switch off auto‑renewal.
- Benefits usually remain until the end of the current paid period after cancellation.
What happens when you cancel
Access and benefits
After cancellation, your premium access and member benefits typically remain active until the current billing period ends. You will lose premium features once the paid period expires.
Renewal and billing
Cancelling prevents future automatic renewals but does not usually issue an immediate refund. Monitor your billing statement for any unexpected charges after cancellation.
Account and data
Cancelling a subscription does not necessarily delete your Bilibili account or content. Account deletion and subscription cancellation are separate actions and should be handled in the app or web settings.
Will I get a refund?
General policy
Refunds for accessed digital content are generally not provided by Bilibili; they are discretionary except where required by law.
Exceptions and how to claim
- Possible exceptions: double charges, pricing errors, or accidental purchases. These may be eligible for refund review.
- For some Bilibili services (e.g., comics), claims have been directed to contact@bilibilicomics.com; refunds, if granted, are typically processed within about 30 days and remain at Bilibili's discretion.
- A 14‑day cooling‑off period is sometimes referenced in terms, but its applicability after content access or download is unclear and often limited.
Bilibili plans and pricing
Pricing summary
Below are common local prices and voucher options available to Singapore users. Voucher sellers may display promotional prices; App Store prices reflect in‑app rates.
Notes on vendors
Codashop and Lapakgaming sell vouchers (non‑renewing) while Apple and Google handle recurring in‑app billing for auto‑renewing memberships.
| Plan | Price | = period | Features |
|---|---|---|---|
| iOS App Store - Continuous Monthly Membership | S$2.98 | monthly | Continuous Premium membership auto‑renewed |
| Codashop - Single Month Premium | S$5.08 | monthly | Standard Premium access via voucher |
| Codashop - Single Year Premium | S$42.94 | annual | 12‑month Premium access via voucher |
| Lapakgaming - 31‑Days Premium | S$4.48 | monthly | Premium via voucher |
| Lapakgaming - 93‑Days Premium | S$13.44 | 3‑month (93 days) | Multiple‑month Premium via voucher |
| Lapakgaming - 366‑Days Premium | S$39.98 | annual | 1‑year Premium via voucher |
Your consumer rights in Singapore
Platform and merchant obligations
Bilibili's own terms state refunds are discretionary except where law requires otherwise. For issues such as double charges or pricing errors, Bilibili may consider refunds.
Options for Singapore consumers
- Rely on store protections: request refunds through Apple or Google if the purchase was made through their stores.
- Contact your payment provider (bank or card issuer) to dispute unauthorised charges or request chargebacks when necessary.
- Keep documentation and escalate to local consumer bodies if a merchant is unresponsive; consider small claims or formal complaints where appropriate.
Customer experiences
Positive feedback
Users praise Bilibili for accessible content and region‑specific features that add value for ACG audiences.
Negative feedback
Common complaints include difficulty finding and cancelling subscriptions, auto‑renewals continuing after cancellation, and confusing differences between store cancellations and Bilibili platform settings.
Reported billing issues
Some users reported ongoing charges even after account deletion or when subscriptions were not visible in the store, highlighting a need for vigilance and documentation.
Documentation checklist
What to collect before contacting support
- Order receipts and transaction IDs (from Apple/Google/email receipts).
- Screenshots of subscription pages, auto‑renewal settings, and billing entries.
- Dates and amounts of charges from your bank or card statement.
- Any email correspondence with Bilibili or third‑party sellers.
- Device type, app version, and account username/ID used for the purchase.
How to organise evidence
- Keep items in a single folder (digital or print) for easy reference during disputes.
- Note the exact time and steps you used to cancel; this can help if billing continues and you need to escalate.
Common mistakes
Cancelling in the wrong place
Example: disabling auto‑renewal on the Bilibili website but forgetting to cancel the App Store/Google Play subscription (or vice versa). This can leave the subscription active and still billing.
Deleting account before cancelling subscription
Example: removing your Bilibili account without cancelling store subscriptions first. Account deletion may not stop recurring store charges and can complicate refund/dispute efforts.
Comparative recap
At‑a‑glance comparison
| Method | Where to cancel | Ease of cancellation | Refund likelihood | Quick notes |
|---|---|---|---|---|
| Apple App Store (iOS) | Settings → [your name] → Subscriptions → Bilibili | Usually straightforward | Low (store handles refund requests; Apple policies apply) | Cancel ≥24 hours before renewal to avoid billing |
| Google Play Store (Android) | Google Play app → Payments & subscriptions → Subscriptions → Bilibili | Can be difficult for some users to locate subscriptions | Low (Google handles refund requests; user reports of mixed outcomes) | Some users reported continued billing despite cancellation |
| Bilibili website / app (Big Member) | Membership area ("My Big Member") → Renewal/Auto‑renewal | Direct control of platform auto‑renewal | Low (Bilibili refunds discretionary; exceptions possible) | Stopping auto‑renewal keeps benefits until period ends |
| Voucher sellers (Codashop / Lapakgaming) | Voucher is one‑time; no recurring subscription on seller | No cancellation required for one‑time vouchers | Low to medium (voucher refunds depend on seller policy) | Vouchers are non‑renewing; check seller refund terms |
After cancelling
Monitor charges
Check your bank and card statements for at least one billing cycle after cancelling to confirm no further charges appear.
If you find unexpected charges, take screenshots and prepare to contact the app store or your payment provider.
Where to get help
- If purchased via Apple, review the app on the App Store: Bilibili on the App Store (SG).
- If you used vouchers or want vendor support, check the voucher sellers: Codashop - Bilibili (SG) and Lapakgaming - Bstation (SG).
- For Bilibili comics issues, some documentation points to contact@bilibilicomics.com for claims; include receipts and screenshots when you write.
Address
Singapore office
Bilibili Singapore Pte. Ltd. (registered office address):
8 Eu Tong Sen Street #22-85, The Central, Singapore 059818
Notes
There is no single public postal address for subscription cancellations; cancellations are managed in the app or via the store used to purchase the subscription.
If you need formal correspondence, use the registered office address above and include all relevant order documentation for faster processing.