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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Cerebral service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
What is Cerebral
Service overview
Cerebral is a subscription-based mental health platform that offers online therapy, counseling, and medication management for conditions such as anxiety, depression, and ADHD.
Services connect users with licensed clinicians via an app or web portal and are billed on a recurring subscription basis.
How Cerebral is delivered
Cerebral is accessible through iOS and Android apps and via a user account on their website.
Billing and subscription controls depend on the platform you used to purchase the service (App Store, Google Play, or web).
How to cancel Cerebral
Cancel via App Store (iOS)
- Open Apple ID Subscriptions settings on your iPhone or iPad.
- Find the Cerebral subscription and cancel at least 24 hours before your next billing cycle to prevent auto-renewal.
- You will retain access until the end of the current paid period.
Cancel via Google Play (Android)
- Open Google Play → Payments & Subscriptions → Subscriptions.
- Select Cerebral and choose Cancel subscription; this stops auto-renewal.
- The subscription remains active until the end of the current billing period.
Cancel via Web (Cerebral user account)
- Log in to your Cerebral user account on their website.
- Click “Cancel Subscription” in your account settings no later than the day before your next scheduled billing date.
- Access continues through the end of the current period after cancellation.
Important note about deleting the app or account
- Deleting the app or deactivating your account does not automatically cancel subscriptions.
- Always cancel through the original platform or account settings where you subscribed.
What happens when you cancel
Access after cancellation
When you cancel a Cerebral subscription, you continue to have access until the end of the current billing period.
No immediate loss of access occurs upon cancellation; services remain active through the paid period.
Auto-renewal and billing
Cancellation stops future auto-renewals but does not retroactively stop charges for the current period.
To avoid an upcoming charge, cancel before the deadline specified for your purchase platform (see section above).
Data and account retention
Cerebral retains account and clinical data per its privacy and terms; cancelling a subscription does not automatically erase your data.
If you wish to delete your account or request data deletion, follow Cerebral’s account or privacy procedures in your user settings or terms.
Will I get a refund?
Cerebral’s general refund policy
Cerebral states that all purchases are final and non-refundable once paid, except where prohibited by applicable law.
That policy applies to subscription fees unless a legal exception requires otherwise.
Exceptions and company discretion
- Cerebral reserves the right to issue refunds or credits at its sole discretion.
- If Cerebral cancels a subscription, they will refund the current subscription period’s fee as required by law.
Singapore-specific note
No statutory 14-day automatic refund right was identified in Cerebral’s publicly available policies for Singapore.
If Singapore law mandates a cancellation or refund right, that law may override Cerebral’s non-refundable wording.
Cerebral plans and pricing
Where to check prices
Pricing and plan details can change; always check the official Cerebral site for the latest information before subscribing.
Do not rely on third-party estimates - confirm cost and billing frequency in your purchase flow or account settings.
Pricing in Singapore
No exact Singapore-dollar pricing for Cerebral was identified in the verified sources available.
If you need current local pricing, view Cerebral’s official pages when logged in or during checkout for the correct currency and plan details.
Your consumer rights in Singapore
Legal overrides
Cerebral’s terms note that purchases are non-refundable except where prohibited by applicable law.
If Singapore law provides a consumer cancellation or refund right, that law can override the company’s stated policy.
No explicit cooling-off in Cerebral terms
There was no explicit mention in Cerebral’s public terms of a 14-day cooling-off period for digital services in Singapore.
If you believe a Singapore consumer protection right applies, you may wish to seek local advice or contact consumer authorities.
Taking action
- Document dates of subscription and cancellation attempts.
- Refer to Cerebral’s terms for contractual detail when raising disputes.
- Contact Singapore consumer protection agencies if you suspect unlawful practices.
Customer experiences
Positive reports
Some users report improved access to care, helpful clinical outcomes, straightforward scheduling, and professional staff.
Reviews on health and wellness sites note benefits for anxiety, depression, and ADHD management.
Negative reports
Many complaints focus on unexpected billing, difficulty cancelling, and being charged after attempted cancellations.
Users also report slow or unresponsive customer service and difficulties obtaining refunds.
Sources and overview
Summaries of user experiences are available on review and health sites for a balanced view of pros and cons.
For more context, see a Cerebral review summary: Healthline review.
Documentation checklist
What to collect before cancelling
- Subscription confirmation (email or receipt) showing purchase date and billing cycle.
- Account login email and any subscription ID or invoice numbers.
- Platform used to subscribe (App Store, Google Play, or Cerebral web).
What to keep after cancelling
- Confirmation of cancellation (screenshot or email) showing cancellation date.
- Records of any communication with customer support (emails, chat transcripts).
Common mistakes
Deleting the app without cancelling
Many users assume uninstalling the app cancels billing, but subscriptions continue unless cancelled through the original purchase platform.
Always cancel via Apple ID, Google Play, or your Cerebral web account - not by deleting the app.
Missing the cancellation deadline
Another common error is cancelling too close to the billing date; platform rules require cancellation before a deadline to avoid the next charge.
Check the precise cut-off time on your purchase platform and cancel at least a day earlier when possible.
Relying on customer service without documentation
Users who lack receipts, timestamps, or chat records have difficulty disputing charges or proving cancellation attempts.
Keep copies of all relevant documentation and confirmation messages when you cancel or contact support.
Comparative recap
Quick comparison overview
The table below compares common cancellation routes and refund expectations across platforms.
| Item | How to cancel | Refunds | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID Subscriptions settings; do so ≥24 hours before next billing. | Generally non-refundable; subject to Apple/Cerebral policies and law. | Access until end of current paid period. |
| Google Play (Android) | Cancel via Google Play → Payments & Subscriptions → Subscriptions. | Generally non-refundable; refunds at company’s discretion or if law requires. | Active until end of current billing period. |
| Web (Cerebral user account) | Click “Cancel Subscription” in your account before the day prior to billing. | All purchases final unless law or Cerebral discretion provides a refund. | Access remains through current period after cancellation. |
| Deleting app / deactivating account | Not a valid cancellation method; you must cancel via the subscription platform. | Does not trigger a refund; billing may continue until formal cancellation. | Subscription remains until properly cancelled. |
After cancelling
What to do immediately
Save screenshots or emails confirming cancellation and note the date your access will end.
If you are charged after cancelling, gather documentation and contact support promptly.
Where to get help
- Review Cerebral’s terms for policy details: Cerebral Terms & Conditions
- See a third-party guide with step-by-step cancellation tips: Postclic: Cancel Cerebral
- Read independent reviews and user reports for expectations: Healthline review
Escalation steps
If you cannot resolve billing issues with Cerebral, consider contacting your payment provider (Apple, Google, or your card issuer) for a charge dispute.
For unresolved consumer issues in Singapore, contact local consumer protection agencies for guidance.
Address
Cerebral Singapore address
12 Hoy Fatt Road, #04-01, Bryton House, Singapore 159506.
Contact reminders
Use your Cerebral account and official support channels for account-specific requests.
Keep postal address for correspondence if you need to send formal notices, but subscriptions are typically managed online through the purchase platform.