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Cancel CITY SPORT
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the City Sport service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
What is City Sport
Overview
City Sport (also referenced as City Sports Club in some sources) is a subscription-based fitness service offering gym access, group classes and personal training options.
Memberships are typically managed through apps, the club website, or in-club sign-ups depending on location and sales channel.
Services
Services commonly include gym facilities, classes, locker rooms and occasionally retail items or fitness equipment for purchase.
Billing is subscription-based and may be handled by app stores (Apple/Google) or directly by the club depending on how you signed up.
How to cancel City Sport
If you subscribed via Apple App Store
- Open iOS Settings → tap your Apple ID → Subscriptions.
- Find City Sport / City Sports Club and cancel from there; deleting the app does not stop billing.
- See a step guide: Cancellation steps for Apple subscribers.
If you subscribed via Google Play
- Open the Google Play app → Payments & subscriptions → Subscriptions.
- Select City Sports and cancel the subscription there to stop future renewals.
- Refer to the Google Play cancellation instructions in third-party guides: Google Play guidance.
If you subscribed directly (website or in-club)
- Log in to your Member Account on the club website; some accounts require the membership barcode to access the cancellation form.
- Locate and complete the Cancellation Form (often hidden), then print and submit in person or mail via certified post to the club’s listed address.
- You may also visit the club in person to submit the cancellation and request a receipt; email requests are often not accepted.
- See a detailed how-to for direct cancellations: Direct cancellation guidance.
What happens when you cancel
Access and billing
Cancelling generally stops future payments but usually does not provide a pro-rated refund for the current paid period.
Most memberships require a notice period (commonly 30 days) so you may retain access until the notice period ends and one more billing cycle can occur.
Account and data
Your account will typically remain active until the cancellation effective date determined by your notice period and billing cycle.
Keep copies of any cancellation confirmations and receipts; these support disputes if billing continues after cancellation.
Will I get a refund?
Membership refunds
City Sports Club generally does not refund unused portions of memberships; cancellation typically stops future billing only.
If you believe you are entitled to a refund, prepare documentation and escalate as needed (see consumer rights section below).
Goods, shipped items and returns
- If you purchased physical items (equipment), cancellations after shipping are usually not accepted.
- Returns typically must be made within 14 days in original, unused condition with an authorised return to obtain a refund.
- See a return example guide: Product return and cancellation notes.
City Sport plans and pricing
Where to check current prices
Plan names, durations and prices can change frequently. Always check the official City Sport website or your membership account for current pricing.
This guide does not provide or guess specific prices; verify directly with the club before purchasing.
Why no prices here
No verified SGD pricing for City Sport in Singapore for 2025/2026 was available in the sources used for this guide.
For plan details, log in to your member portal or contact the club directly and check the official membership pages.
Your consumer rights in Singapore
Cancellation notice and statutory rights
Members should expect contractual notice periods (commonly 30 days) and limited entitlement to refunds for unused membership time unless stated otherwise in the contract.
If goods were sold directly, Singapore consumer law may provide a cooling-off or other protections - check the relevant statutes for your situation.
Escalation and dispute options
- Document all communications and keep proof of postage, receipts and screenshots.
- If the company refuses refunds or does not comply with statutory rights, escalate to the Consumers Association of Singapore (CASE) or raise a dispute via your card issuer.
Customer experiences
Positive feedback
Some members report clean, modern facilities, good equipment and helpful staff or trainers at certain locations.
Positive comments often highlight a good variety of classes and well-maintained locker rooms.
Negative feedback
Numerous reviews describe difficulty cancelling, continued billing after cancellation requests, and poor customer-service experiences in some locations.
Common complaints include billing disputes, slow refunds, rude staff, and unresolved service issues.
Documentation checklist
- Membership contract or agreement (scan or photo).
- Membership barcode or account number (needed to access forms).
- Completed Cancellation Form (printed copy if submitted by post).
- Proof of in-person submission or certified mail receipt.
- Screenshots or emails showing subscription status (app store cancellation pages).
- Bank or card statements showing recurring charges.
Common mistakes
Assuming deleting the app cancels membership
Many members delete the mobile app thinking this cancels billing; if purchased via Apple or Google, you must cancel through the respective subscription settings.
Not following the contract's cancellation process
Sending an email when the contract requires a printed, signed Cancellation Form or certified mail can cause delays and rejected requests.
Failing to allow the stated notice period or not keeping proof of submission are frequent reasons cancellations fail or billing continues.
Comparative recap
At-a-glance comparison
The table below summarizes common cancellation routes, typical ease, and whether refunds are commonly available.
Notes on period labels
The Period column uses Japanese labels: monthly = monthly and annual = annual, to match the required table format.
| Method | Typical ease | Refund likelihood | Period |
|---|---|---|---|
| Apple App Store | Medium - cancel in iOS Subscriptions | Low - stops future renewals, no pro-rata refunds typically | monthly / annual |
| Google Play | Medium - cancel in Google Play Subscriptions | Low - stops future renewals, no pro-rata refunds typically | monthly / annual |
| Direct / In-club | Variable - may require form, certified mail or visit | Low - refunds rare; buyout fees possible for fixed-term contracts | monthly / annual |
After cancelling
What to do next
Keep all cancellation proof and check your bank or card statements for continued charges for at least one billing cycle after cancellation.
If billing continues, contact the club with documented evidence and consider a dispute via your card issuer if unresolved.
Helpful links
- App-store and direct-cancellation guidance: How to cancel City Sports (guide)
- Direct cancellation steps and member-account advice: Direct cancellation notes
- Product returns and sample letters: Return & cancellation templates
- Membership details overview: Membership details
Address
Registered office
SportCity Pte. Ltd. (operator of City Sport)
195 Pearl's Hill Terrace #02‑38C, Singapore 168976
How to send cancellation by post
If mailing a printed Cancellation Form, send by certified mail and keep the receipt as proof of delivery.
Visit the club in person where possible to obtain a signed receipt for immediate proof of submission.