Cancellation Flex: Easy Method

What is Flex

Service overview

Flex is a subscription-based service that offers flexible workspace solutions and related membership features for on-demand office access.

The service includes membership management, automated payments, and a Flexible Rent credit line for eligible users.

Who it is for

Flex targets remote workers, small businesses, and users needing temporary workspace access in Singapore.

Membership features may include scheduled access, billing automation, and payment-splitting options depending on your account.

How to cancel Flex

In-app cancellation steps

• Open the Flex app.
• Go to Settings → Membership → Cancel membership and follow the prompts.

Important timing and autopay

• After cancellation, turn off autopay at least 2 days before the end of the month to avoid automatic rent charges.
• If autopay remains active, the system may still charge for the next billing cycle.

What happens when you cancel

Access and account status

When you cancel, your active membership features stop according to the membership terms and billing cycle.

You lose access to the Flexible Rent credit line once your balance reaches SGD 0.

Financial and collection implications

If there is an outstanding balance, Flex may still attempt to collect payment after cancellation.

Automatic membership fees continue until cancellation is fully processed and any balance is cleared.

Will I get a refund?

General policy

There is no explicit statutory 14-day cooling-off right or guaranteed refund period stated for Flex.

Refunds are discretionary and evaluated case by case, for example where payment failure or system issues occurred.

Practical experience and exceptions

• User reports indicate refunds are often delayed, may not be received, or require persistent follow-up.
• Refunds may be considered for payment failures, duplicate charges, or confirmed system errors, subject to Flex review.

Flex plans and pricing

Where to check pricing

Do not rely on third-party sources for current plan pricing. Always check Flex’s official site for up-to-date information.

For regional pricing details, visit the official Singapore page below.

Note on published rates

No publicly available SGD subscription pricing for an app named "Flex" in Singapore was found in verified sources for 2025/2026.

Refer to the official site for any advertised price lists or promotional offers.

Your consumer rights in Singapore

Cooling-off and refund rights

There is no automatic statutory 14-day cooling-off right explicitly tied to Flex subscriptions in the verified information provided.

Refunds are typically discretionary and depend on the facts of each case rather than a guaranteed statutory period.

Ongoing fees and dispute options

• Automatic membership fees may continue until cancellation is correctly processed and outstanding balances cleared.
• Consumers should monitor the app, keep records, and consider contacting their bank to stop further charges if issues persist.

Customer experiences

Positive feedback

• Some users found the ability to split rent helpful for budgeting, such as paying part at month start and part mid-month.

Negative feedback and common complaints

• Reports of payments withdrawn but not reaching landlords, causing late fees and delayed resolution.
• App instability: payments stuck in "on its way", portal linking errors, and inability to pay manually.
• Poor customer support: lack of phone support, unhelpful chatbots, slow or no resolution.
• Recurring charges despite cancellation, sometimes requiring bank intervention to stop.

Documentation checklist

Essential documents to collect

• Account email and membership ID or username.
• Screenshots of cancellation confirmation, app settings, and any error messages.
• Dates and times of attempted cancellations and autopay settings.

Payment and communication records

• Bank statements or transaction receipts showing charges and attempted collections.
• Copies of chats, emails, or ticket numbers from Flex support for follow-up.

Common mistakes

Assuming cancellation stops immediate charges

Many users assume clicking cancel stops future charges instantly. In fact, autopay may still trigger until it is turned off and the billing period ends.

Always confirm autopay is disabled and check the app for a final confirmation message.

Relying only on informal confirmation

Another common mistake is not saving cancellation confirmations and communication evidence.

Keep screenshots and timestamps; these are critical if you need to dispute charges or request refunds.

Comparative recap

Quick feature comparison

The table below compares key aspects of Flex cancellation and support based on verified information and user reports.

After cancelling

Immediate actions

• Turn off autopay in the app at least 2 days before month end to avoid next cycle charges.
• Check your bank or card statements for unexpected charges in the next billing cycle.

Follow-up and appeals

• Keep all documentation and follow up with Flex support if refunds or corrections are needed.
• For plan details or official updates, consult the Singapore site: Flex Singapore price list.

Address

Regional contact address

390 Orchard Road, #05‑02 Palais Renaissance, Singapore 238871.

Notes on contacting

The verified source above is the regional webpage for Flex in Singapore. Use in-app support and keep records when contacting the service.