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I hereby notify you of my decision to terminate the contract relating to the Hume service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hume: Easy Method
What is Hume
Overview
Hume is a subscription-based digital wellness platform offering guided content and premium features through an app and optional hardware bundles.
The service includes a premium tier called Hume Plus and hardware options (Band, Body Pod) sold as one-time or bundled offers.
How it is delivered
Subscriptions and in-app purchases are managed through the platform where you subscribed (App Store, Google Play, or web).
Device purchases ship as physical orders and are subject to Hume’s returns and refund policy available on their official site.
How to cancel Hume
Cancel via App Store (iOS)
- Open iPhone Settings → iTunes & App Store.
- Tap your Apple ID → View Apple ID → Subscriptions.
- Select Hume Plus and turn off auto‑renewal at least 24 hours before the next renewal.
- See Hume’s returns & refund page for support: Hume Returns & Refund.
Cancel via Google Play (Android)
- Open Google Play Store → Menu (≡) → Subscriptions.
- Select Hume Plus → Cancel Subscription.
- Cancel at least 24 hours before renewal to prevent the next charge.
- Contact Hume support if cancellation fails: Hume Returns & Refund.
Cancel via Web or Other Platforms
- Cancel using the original platform where you purchased the subscription; web cancellations follow the same end-of-period rule.
- If you cannot cancel, contact Hume customer support via the official returns & refund page for assistance.
What happens when you cancel
Access after cancellation
Cancellations turn off auto‑renewal but remain effective at the end of the current billing period.
You will retain access to Hume Plus features until that billing period expires.
Billing and renewal
No immediate pro‑rata refunds are issued for subscription cancellations under Hume’s stated policy.
Ensure you cancel at least 24 hours before renewal to avoid being charged for the next period.
Data and account
Hume’s policy does not explicitly detail data retention after cancellation; if you need data removed or exported, contact support via the official returns & refund page.
Keep account credentials and order references until any return or dispute is resolved.
Will I get a refund?
Subscription refunds
Hume’s published policy does not offer refunds for subscriptions; cancelling stops future billing and leaves access until period end.
For unauthorized or disputed charges, use App Store or Google Play charge dispute channels where applicable.
Device returns and refunds
- Device returns (e.g., Body Pod, Band) accepted within 45 days of receipt, but you must contact Customer Support before returning.
- Approved refunds are processed in 5 - 7 business days; funds may take 7 - 10 business days to appear.
Exceptions and escalation
If Hume’s response is insufficient, Singapore consumers can escalate to platform dispute processes or local consumer protection channels.
Save all communications, order numbers, and proof when seeking a refund or disputing a charge.
Hume plans and pricing
Price list (Singapore App Store)
| Plan | Price | Period | Features |
|---|---|---|---|
| FitTrack MyHealth+ Monthly | S$19.98 | monthly | Not specified on App Store |
| FitTrack MyHealth+ Annual | S$149.98 | annual | Not specified on App Store |
| Hume Plus Annual | S$149.98 | annual | Not specified on App Store |
| Hume Plus Band Offer | S$149.98 | One-time | Likely includes hardware (band) and premium app features |
| Other Monthly Price Options | S$49.98 - S$69.98 | monthly | Unclear - possibly device bundles or promotional tiers |
Notes on pricing
Prices above are taken from the Singapore App Store listing and may represent in‑app purchase tiers or bundles.
Feature details are not specified in the App Store listing; check the app or contact support for specifics.
Your consumer rights in Singapore
Cooling-off and return windows
Hume does not state a statutory 14‑day cooling‑off right in its policy; instead it offers a voluntary 45‑day return window for devices.
If you rely on a cooling-off right under local law, confirm eligibility with Singapore consumer authorities before returning goods.
Defective goods and warranties
- Singapore law may entitle you to remedies for defective or misdescribed products even if not explicitly stated in Hume’s policy.
- If a device is faulty, document defects and contact Hume support immediately and consider local consumer protection avenues if unresolved.
Subscriptions and platform chargebacks
Subscriptions sold via Apple or Google are governed by those platforms’ policies; you can use their dispute or refund processes for unauthorized or misleading charges.
Escalate to local channels (e.g., CASE) only after attempting resolution with Hume and the platform provider.
Customer experiences
Positive summaries
Many users praise Hume hardware for insights on body composition, hydration, sleep and stress when metrics align with expectations.
Some reviewers note the app and devices can be motivating and useful for tracking lifestyle impacts in real time.
Negative summaries
Common complaints include connectivity problems, inconsistent metrics, short battery life, and unstable device - app pairing for both band and pod.
Customer support is frequently reported as slow or unresponsive, with some reviews citing delays or extra proof requests during returns.
What to expect
Expect mixed experiences: the product can be valuable for some users but has reported reliability and support issues for others.
Document issues early and keep communications with support to improve chances of a satisfactory outcome.
Documentation checklist
What to gather before contacting support
- Order number(s) and purchase receipt (app purchase receipt or physical order confirmation).
- Account email used for the Hume subscription or device order.
- Transaction date and charged amount (for subscription billing disputes).
Evidence for device returns or defects
- Photos showing packaging and device condition on arrival.
- Short video or screenshots showing the fault or connectivity issue (support may request this).
- Shipping tracking number and proof of return postage if returning items.
Common mistakes
Not cancelling on the original platform
Many users try to cancel in the app or website but forget that App Store or Google Play subscriptions must be cancelled inside those stores.
If you purchased via a platform, cancelling elsewhere will not stop auto‑renewal.
Missing the 24‑hour cutoff
Assuming cancellation any time before renewal is sufficient can lead to an unexpected charge; Hume requires cancellation at least 24 hours before renewal.
Double‑check cancellation confirmation and the next renewal date in your platform account.
Assuming automatic refunds
Do not assume you will receive a pro‑rata refund after cancelling a subscription; Hume’s policy states access remains until period end without subscription refunds.
For device returns, failing to contact support before returning the item can delay or void your refund.
Comparative recap
Subscription vs device
| Aspect | Outcome | Suggested action | Period |
|---|---|---|---|
| Subscription (Hume Plus) | No refunds listed; access until period end after cancellation. | Cancel via the original store ≥24 hours before renewal; dispute via platform if unauthorized. | monthly / annual |
| Device purchase (Band, Body Pod) | Returns accepted within 45 days after contacting support; refund processed after approval. | Contact Hume Support first; keep proof and track return shipment. | One-time |
| Support responsiveness | User reports vary from responsive to slow or demanding extra proof. | Document every step and escalate to platform or local consumer authorities if needed. | N/A |
After cancelling
Immediate checks
Confirm cancellation inside the App Store or Google Play and keep the cancellation confirmation email or screenshot.
Monitor your payment method for any unexpected charges and retain records for disputes.
Useful links and next steps
- Hume returns & refund information: https://humehealth.com/en-tr/pages/returns-refund
- Hume on the Singapore App Store: Hume Health on App Store
Escalation
If Hume support does not resolve your issue, file a dispute with Apple or Google for in‑app charges or contact Singapore consumer protection channels for faulty goods or unfair practices.
Keep all evidence and timelines to support your case with the platform or authorities.
Address
Hume corporate address (public)
Hume’s publicly listed headquarters address is 51 Madison Avenue, Floor 31, New York, NY 10010, United States.
No Singapore office address is listed publicly; use the online returns & refund page to contact support.