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Cancel PROBILLER
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Probiller service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Probiller: Easy Method
What is Probiller
Overview
Probiller is a payment processing company that handles billing for subscription-based services, commonly for online content sites. It typically appears on bank or card statements as the merchant that charged you.
Role versus service provider
Probiller usually acts as the payment processor, not the underlying service provider. That means the original merchant (the site or app you subscribed to) often controls subscription access and cancellations.
How to cancel Probiller
Try cancelling with the merchant first
- Log in to the site or app where you purchased the subscription.
- Check Account Settings, Billing, Subscription, or Membership pages and follow the merchant's cancellation steps.
- Merchants are commonly the first point of cancellation; Probiller may redirect you back to the merchant for final steps.
If the merchant does not cancel
- Contact Probiller support via their website support portal or live chat if available.
- Email billing support: billingsupport@probiller.com.
- Call listed phone numbers: +1-917-672-8608, +1-917-695-6403, +1-855-123-19550 (and for refunds sometimes referenced 1-855-232-19550).
- If support accepts cancellation, request a written confirmation (email or reference number) and keep it.
What happens when you cancel
Access and renewal
Cancelling may stop future renewals but does not always immediately restore or remove access to content. The service provider often controls when access ends.
Billing and effective date
Subscribers remain liable for charges up to the effective termination date. Charges can continue until cancellation is confirmed and effective, per Probiller's Terms.
Will I get a refund?
Default policy
Probiller's Terms state that refunds or credits for partially used memberships are not typically offered. Refunds may be granted only at Probiller’s discretion.
How refunds are handled
- Probiller usually credits any approved refund to the original payment method only.
- Probiller may direct you to request refunds from the merchant rather than issuing refunds itself.
- Refund requests can be made by phone or email: billingsupport@probiller.com and 1-855-232-19550 (as referenced in their help material).
- Expect refunds to be discretionary; keep evidence when requesting a refund.
Probiller plans and pricing
Pricing summary
The plans and example USD prices below are representative ranges reported publicly. Exact amounts and SGD conversions should be checked on actual billing statements.
Notes on currency
All listed prices are shown in USD as found in public sources. For SGD amounts check your card statement or contact support.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Trial Offer (USD) | US$1.00 - US$4.95 | One-time | Initial trial before full subscription |
| Standard Monthly (USD) | US$29.99 - US$39.99 | Monthly | Standard access to one specific site |
| Premium / HD Monthly (USD) | US$49.99 - US$59.99 | Monthly | Higher quality video or network access |
| Quarterly Bundle (USD) | US$89.99 - US$119.99 | Every 3 Months | Discounted multi-month access |
Your consumer rights in Singapore
Relevant protections
Singapore consumers are protected under laws such as the Consumer Protection (Fair Trading) Act against unfair practices, misleading representations, or unauthorised charges.
Practical steps in Singapore
- If charged without authorisation or a business fails to honour cancellation, file a complaint with the Consumers Association of Singapore (CASE).
- Dispute unauthorised or recurring charges through your bank or credit-card issuer; banks can reverse disputed transactions in many cases.
- Keep all documentation (screenshots, emails, chat transcripts) to support complaints or disputes.
Customer experiences
Negative reports
Public reviews (e.g., Trustpilot and Sitejabber) include many complaints about unauthorised charges, difficulty cancelling, unresponsive support, and refusal to refund.
Multiple users report repeat charges continuing after attempted cancellations.
Positive reports
There are rare positive reviews noting helpful customer service in specific cases where support resolved a renewal or membership issue.
Results appear mixed and case-dependent; outcomes can vary by merchant and the specific support agent involved.
Documentation checklist
What to collect before and after cancelling
- Account login details and merchant order ID or subscription reference.
- Cancellation confirmation: emails, chat transcripts, or a reference/case number.
- Copies/screenshots of billing pages, subscription terms, and payment receipts.
- Bank or card statements showing the charge(s) in question.
Why documentation matters
- Evidence supports refunds, chargebacks, and complaints to CASE or your bank.
- Documentation speeds up resolution when contacting Probiller or the merchant.
Common mistakes
Attempting to cancel with the wrong party
Many users try cancelling directly with Probiller when the subscription must be ended at the merchant's account page.
Always check the originating service first; cancelling only with Probiller may not stop access controlled by the merchant.
Not saving confirmation or waiting too long
Failing to save a cancellation email or chat transcript leaves you without proof if charges continue.
Waiting too long to dispute a charge can make bank chargebacks harder; act promptly and keep records.
Comparative recap
Quick comparison
Below is a short table comparing the two main cancellation routes and what to expect.
How to choose
Start with the merchant if possible; escalate to Probiller support or your bank if the merchant is unhelpful or unreachable.
| Method | Speed | Refund likelihood | Evidence needed | Period |
|---|---|---|---|---|
| Cancel via merchant (site/app) | Often immediate or same billing cycle | Higher if merchant authorises | Order ID, account screenshot, cancellation confirmation | Varies |
| Cancel via Probiller support | Varies; may require case handling | Possible but discretionary; may redirect to merchant | Billing statement, previous communications, payment details | Varies |
| Dispute via bank/card issuer | Depends on bank investigation | Depends on evidence and timing | All documentation and proof of cancellation attempts | Varies |
After cancelling
Monitor statements
After cancellation, check your bank or card statement for 1 - 2 billing cycles to confirm no further charges appear.
Useful links and where to get help
- Probiller cancellation help pages: How to cancel (Probiller help)
- Probiller refund guidance: Probiller refund info
- Background guides and user reports: Cancellation guide summary
- Extra context on bank-statement descriptions: Explanation of Probiller on statements
- Community reviews (for reputational context): Trustpilot reviews and Sitejabber reviews
Address
Corporate address
Aylo Billing US Corp.
610 Brazos Street - Suite 500, Austin, Texas 78701, USA
Notes on contacting by post
Probiller typically advises using online support, email, or phone for faster handling. Postal notices may be slower and are not the primary cancellation channel.