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Cancel TRUTHFINDER
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Truthfinder service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Truthfinder: Easy Method
What is Truthfinder
Overview
TruthFinder is a subscription-based people-search and background-check service that aggregates public records and other sources to provide reports on individuals.
The service is primarily used to look up contact details, criminal records, addresses and other aggregated public information.
Common uses
Users commonly use TruthFinder to reconnect with people, check backgrounds, or verify basic public-record information quickly.
Accuracy varies by record source and may include outdated or incomplete data; verify important details independently.
How to cancel Truthfinder
Cancel via website (direct subscription)
- Sign in at your TruthFinder account and go to Membership Settings.
- Select Cancel Subscription and follow the on-screen prompts to confirm cancellation.
- Alternatively, call TruthFinder support at (855) 921-3711 (Mon - Fri 7 am - 4 pm PT) or email help@truthfinder.com with your account details to request cancellation.
Cancel via mobile app stores
- iOS (App Store): Open your Apple ID settings, go to Subscriptions, find TruthFinder and choose Cancel.
- Android (Google Play): Open Google Play, go to Payments & Subscriptions → Subscriptions, select TruthFinder and cancel.
- Note: If you subscribed through a store, the store controls renewals and refunds; cancel there to stop future charges.
What happens when you cancel
Access after cancellation
When you cancel a direct TruthFinder subscription, future charges stop but you typically retain access until the end of your paid period.
For store subscriptions (Apple/Google), access normally continues until the current billing cycle ends; confirm in your store account.
Renewals and billing
Cancelling prevents automatic renewals; you should receive a confirmation of cancellation by email or on-screen.
Save that confirmation; it is important if billing continues after cancellation or for disputes.
Will I get a refund?
TruthFinder policy (web/phone/email)
TruthFinder does not guarantee refunds; most web subscriptions are considered non-refundable and refunds are assessed case-by-case.
Some customers have reported receiving partial or full refunds after escalating or proving misleading or unauthorized charges.
App Store and Google Play refunds
If you subscribed via the App Store or Google Play, refunds are handled by Apple or Google according to their policies - not directly by TruthFinder.
If you want a refund, request it through the store where you purchased the subscription and follow their dispute/refund process.
Truthfinder plans and pricing
Where to check prices
TruthFinder’s plans and pricing can change; always check the official TruthFinder website or your app-store subscription page for current pricing before subscribing.
This guide does not list prices or attempt to guess subscription costs.
Billing frequency
Billing frequency (monthly, multi-month, etc.) is shown in your account or at the point of purchase; confirm this before completing a subscription.
If you subscribed through a store, the store receipt will show the billing period and price.
Your consumer rights in Singapore
Refunds and cooling-off
TruthFinder’s policy does not provide a statutory 14-day cooling-off period or guaranteed refunds after sign-up in its terms.
If you believe charges were misleading or unauthorised, you should act quickly to preserve your rights and evidence.
Suggested actions in Singapore
- Contact your bank or card issuer to inquire about chargeback options for unauthorised or misleading charges.
- Consider contacting the Consumer Association of Singapore (CASE) for guidance on cross-border digital subscription disputes.
- Keep records (receipts, cancellation confirmations, timestamps) to support chargebacks or complaints.
Customer experiences
Positive reports
Some users report helpful and professional customer service agents who assisted with cancellations or technical issues.
Others appreciate the convenience of finding contact details or reconnecting with people more efficiently than other methods.
Negative reports
Frequent complaints include difficulty cancelling, continued billing after cancellation, unexpected recurring charges and trouble obtaining refunds.
Many users also report inaccurate or outdated information, and marketing practices perceived as misleading in some cases.
Documentation checklist
Essential items to save
- Cancellation confirmation (email, on-screen message, or confirmation number).
- Receipts or bank/credit card statements showing the charge(s).
- Account username, subscription start date, and billing cycle details.
Supporting evidence for disputes
- Screenshots of membership settings, subscription pages, or error messages.
- All email exchanges or chat logs with support, with timestamps.
- Any advertising, screenshots, or claims you rely on when disputing misleading charges.
Common mistakes
Assuming deactivation equals cancellation
Some users only remove an app or stop using the service but do not cancel the subscription in account settings or the app store.
This often results in continued billing because the subscription remains active with the payment method on file.
Not saving confirmation or checking the correct account
Failing to save a cancellation confirmation or cancelling the wrong account (e.g., a different email) makes disputes harder to resolve.
Also, cancelling in one place (web) while subscribed via the App Store or Google Play will not stop store renewals.
Comparative recap
Quick comparison
| Feature | Details | Web (direct) | iOS (App Store) | Google Play (Android) |
|---|---|---|---|---|
| How to cancel | One-time | Membership Settings → Cancel; or call (855) 921-3711; or email help@truthfinder.com | Apple ID → Subscriptions → Cancel | Google Play → Payments & Subscriptions → Subscriptions → Cancel |
| Refund responsibility | One-time | TruthFinder evaluates refunds case-by-case; no guaranteed refunds | Apple handles refunds per App Store policy | Google handles refunds per Play Store policy |
| Access after cancel | Billing cycle | Access typically continues until end of paid period | Access normally continues until current subscription period ends | Access normally continues until current subscription period ends |
| Notes | One-time | Save confirmation email or number for disputes | Request refunds from Apple if needed | Request refunds from Google if needed |
After cancelling
Follow-up steps
After cancellation, keep the confirmation and monitor your bank or card statements for any unexpected charges.
If a charge appears after cancellation, contact TruthFinder support and your card issuer promptly.
Useful resources
Cancellation guidance and user reports can help you decide next steps:
- Postclic - Cancel TruthFinder (guide)
- Trustpilot - TruthFinder reviews
- HeyLocate - TruthFinder review
Address
Corporate mailing address
TruthFinder, LLC
2534 State Street, Suite 473, San Diego, CA 92101, United States
Mailing and postal use
Use the corporate mailing address above for written correspondence, refund requests by post, or formal complaints where required.
If sending documents, include account identifiers and copies of cancellation confirmations to speed processing.