Cancellation Buyee: Easy Method

What is Buyee

Service overview

Buyee is a Japanese proxy shopping service that helps international buyers purchase items from Japanese online marketplaces and auctions. The service places orders, receives items in Japan, and forwards packages to the buyer abroad.

How Buyee acts in transactions

Buyee operates as a buying agent and logistics intermediary rather than the substantive seller of goods. This distinction affects how cancellations and remedies are handled.

How to cancel Buyee

General cancellation policy

Once an order request is placed, Buyee generally does not allow cancellation across Web, App Store, and Google Play platforms.

Immediate contact with support may allow rare exceptions, but cancellations are typically refused.

Step-by-step cancellation attempt

• Contact Buyee Support immediately after placing the order (use the help center links below).
• Provide your order number and ask whether the item is still with the original seller or in Buyee's possession.
• If the seller still holds the item, request Buyee to attempt a seller-side cancellation - success depends on the seller and timing, not on Buyee policy.
• If Buyee confirms cancellation, request written confirmation of the refund process and timelines.

What happens when you cancel

If cancellation is refused

Most cancellation requests are refused. If refused, the order proceeds through Buyee's normal purchasing, inspection, and shipping processes.

You remain responsible for the fees and shipping once Buyee completes the purchase unless a compensation plan covers a later valid claim.

If cancellation is successful

If Buyee obtains seller cooperation and a cancellation is processed, the return of funds and which fees are refunded will depend on the seller and Buyee's internal handling.

Because Buyee is an intermediary, timing and seller agreement determine the outcome; there is no guaranteed refund entitlement from Buyee beyond plan-specific coverages.

Will I get a refund?

Refund for change of mind

Buyee does not offer refunds for change of mind, buyer’s remorse, or mistaken orders. There is no automatic statutory 14‑day right-to-cancel applied by Buyee for these purchases.

Refunds via compensation plans

• Refunds are only possible under specific circumstances via optional compensation plans (Standard Plan, Insured Delivery Plan, Inspection Plan).
• Claims must be submitted within 14 days of package arrival to be considered.
• Coverage is limited to issues such as damage during shipping, lost packages, wrong items, or discrepancies in size/color/quantity.
• Customs duties, shipping fees, protective packaging fees, and similar costs are non-refundable under any plan.

Buyee plans and pricing

Overview of available plans

The following plan names and per-order prices are the official options for inspection and insurance available from Buyee.

Conversion and company markup may cause the SGD charged to be slightly higher than the mid-market conversion shown.

Pricing table

Your consumer rights in Singapore

Cooling-off and return rights

In Singapore, the Consumer Protection (Fair Trading) Act grants a 14‑day cooling‑off period only for unsolicited door‑to‑door sales.

This cooling‑off right does not apply to Buyee proxy purchases, which are online and initiated by the buyer.

Remedies for defective or misrepresented goods

• Defective or misrepresented goods sold online may give rise to remedies against the retailer under Singapore law.
• Because Buyee acts as a proxy intermediary and not the substantive seller, enforcing those rights may be more complicated.
• Buyers may still pursue payment disputes through their payment provider (for example, credit card chargebacks), but Buyee’s policy emphasizes using internal compensation plans first.

Customer experiences

Positive feedback (summary)

• Many customers praise Buyee for access to rare Japanese items and auctions that are otherwise difficult to obtain overseas.
• Some reviewers report fast purchasing, careful packaging, and reliable shipping, valued particularly by collectors.

Negative feedback (summary)

• Recurring complaints include unexpectedly high shipping or customs fees often attributed to volumetric weight or opaque pricing.
• Many users report poor customer support, with unresponsive agents, generic replies, or refusal to assist with damaged or incorrect items.
• Users also report frustrations over limited compensation: even with paid plans, refunds for damaged, counterfeit, or incorrect products are sometimes denied.
• There are reports of order cancellations without clear explanation or account terminations - these appear in public reviews.

Documentation checklist

What to prepare for a cancellation attempt

• Your Buyee order number and account email.
• Exact time you placed the order and any correspondence with the seller (if applicable).

What to prepare for a compensation claim

• Photographs of damaged items, packaging, and labels taken on arrival.
• Proof of package arrival date and tracking information.
• Evidence of the plan purchased (Inspection, Insured Delivery, or Standard Plan).
• Clear description of the issue (damage, wrong item, missing parts) and desired resolution.

Common mistakes

Waiting too long to contact support

Delaying contact with Buyee or with your payment provider reduces chances of a successful cancellation or claim.

Claims under compensation plans must be submitted within 14 days of package arrival, so quick action is essential.

Assuming all fees are refundable

Buyers often expect full refunds including customs, shipping, and protective packaging fees. These fees are non-refundable under Buyee’s plans.

Also, Buyee’s purchase or service fees may not be returned even if a cancellation is later processed by the seller.

Comparative recap

Quick policy snapshot

The table below summarizes key differences between cancellation, change-of-mind refunds, and compensation plan coverage at a glance.

Recap table

After cancelling

Next steps if cancellation succeeds

If Buyee confirms a cancellation that the seller accepted, keep the written confirmation and watch for any refund details from Buyee.

Expect timelines and refunded components to depend on the seller and Buyee’s handling.

Where to get official help

• Buyee - Fees (official help)
• Buyee - Plans (official help)

Address

Buyee postal / corporate location

6F Gotenyama Trust Tower, 4‑7‑35 Kita‑Shinagawa, Shinagawa‑ku, Tokyo 140‑0001, Japan

Notes on contacting Buyee

Use Buyee’s help pages for official procedures and contact forms. For Singapore consumers, consider also contacting your payment provider if Buyee’s internal remedies are exhausted.