Cancellation Farfetch: Easy Method

What is Farfetch

Overview

Farfetch is an online luxury fashion marketplace that connects customers with independent boutiques and designer brands worldwide.

The platform lists items sold and shipped by partner boutiques; Farfetch acts as the marketplace and facilitator for orders, payments and returns.

How Farfetch operates

Orders are placed per-order through the Farfetch website or mobile app rather than through recurring subscriptions via App Store or Google Play.

Returns and cancellations generally involve Farfetch customer service and the boutique partners rather than platform-specific subscription tools.

How to cancel Farfetch

Cancel before shipment

• Contact Farfetch customer service as soon as possible to request cancellation (email, phone or a cancellation form through their service channels).
• Provide your order number, item details and reason for cancellation to speed up processing.

Cancel after delivery / returns

• Use the 14-day cooling-off period (starts the day after delivery) to return most items for a refund.
• Arrange returns according to Farfetch’s returns process: ensure items are unused, with tags and original packaging attached; some categories are non-returnable unless faulty.

What happens when you cancel

Order status and access

If an order is cancelled before shipment, the merchant will stop fulfilment and the order is marked cancelled in your account.

If you return after delivery, the item must be received by the partner before a refund is processed.

Data, communications and follow-up

Farfetch will record cancellation and return communications for processing and audit purposes.

Expect follow-up emails from Farfetch or the boutique with return labels, pickup details or refund confirmations.

Will I get a refund?

Cooling-off period and standard refunds

Farfetch offers a 14-day cooling-off period (from the day after delivery) for most items; you may cancel and return during this time for a full refund.

Refunds are typically processed once the partner receives the returned goods; processing normally completes within 14 days from that receipt.

Exceptions and costs

• Return shipping costs are typically borne by the customer unless otherwise stated.
• Certain items (for hygiene reasons or marked final-sale) are non-returnable unless faulty or damaged.
• If an item is faulty or not as described, local consumer-rights remedies may apply beyond the standard return policy.

Farfetch plans and pricing

Pricing overview

Farfetch does not operate subscription charges through App Store or Google Play for standard orders in Singapore.

Do not rely on this guide for live prices; always check the official Farfetch site or app for current product prices and shipping/tax details.

Membership and loyalty

Farfetch runs a free loyalty programme that grants benefits based on cumulative spend rather than a recurring paid subscription.

For precise benefit rules and thresholds, refer to Farfetch’s official channels in your account area.

Your consumer rights in Singapore

Legal rights preserved

Farfetch’s terms state that nothing in their terms affects consumers’ legal rights in their jurisdiction, including Singapore, for goods that are faulty or not as described.

This means statutory remedies under Singapore consumer protection law continue to apply alongside the Farfetch returns policy.

Seeking help locally

If you cannot resolve a dispute with Farfetch or a partner boutique, contact your local consumer protection bureau or ombudsman for guidance.

Keep records of all communications, receipts and tracking to support any formal complaints or claims.

Customer experiences

Positive feedback

Many reviewers praise fast delivery, careful packaging, an easy-to-use app, and a straightforward return collection process in some cases.

Some customers note clear communication about taxes and duties and reliable handling of timely returns.

Common complaints

Negative reports include wrong items received, delayed refunds, delivery issues, and challenges resolving problems with partner boutiques.

Some customers describe slow or inconsistent customer service, occasionally resulting in chargebacks or escalation to third parties.

Read user reviews for a variety of experiences: Trustpilot reviews.

Documentation checklist

Before requesting cancellation

• Order number and date of purchase.
• Item details (name, SKU, size, colour) and photos if relevant.

For returns and refunds

• Proof of delivery and tracking information.
• Original packaging, tags and any paperwork included with the item.
• Correspondence with Farfetch or the boutique (emails, chat transcripts).

Common mistakes

Delaying contact

Waiting too long to contact customer service can limit cancellation options, especially when items are due to ship immediately.

Always contact Farfetch promptly if you intend to cancel before shipment.

Returning non-compliant items

Sending items that are used, missing tags or packaging can lead to refusal of refund or partial deductions.

Also avoid assuming all items are returnable - hygiene-sensitive and final-sale items are often excluded unless faulty.

Comparative recap

Quick comparison

After cancelling

What to expect next

After a confirmed cancellation or a returned item being received by the partner, expect refund processing within the timeframes Farfetch provides.

Keep an eye on your card or payment account for the refund posting and any follow-up emails from Farfetch.

Helpful links and resources

For user reviews and common feedback, see customer reviews: Trustpilot reviews.

For promotions or discount code information relevant in Singapore, you can check: Farfetch promo codes.

Address

Singapore contact details

No active local returns or customer-service address for Farfetch in Singapore is publicly identified; returns are handled through the online process or partner boutique locations.

Registered address on record (may be cancelled): 17 Aroozoo Lane, Singapore 539807.

Keeping records

Always save order confirmations, shipping trackers, return receipts and all communications when dealing with cancellations or disputes.

Accurate records will help if you need to escalate to a consumer protection agency in Singapore.