Cancellation Julep: Easy Method

What is Julep

Overview

Julep is a beauty brand that historically offered curated product boxes and individual cosmetics, skincare, and nail products. The company operated a subscription service (Maven) that was discontinued in 2019.

How it reaches customers

Julep sells products direct via its website and has historically been available through app stores for digital subscription management. In Singapore, standalone retail products may be sold as one-time purchases.

How to cancel Julep

Cancel orders placed on the web

• Orders placed at julep.com cannot be edited or reliably cancelled once placed.
• You may contact Julep customer support (website contact form or live chat) to request cancellation, but pre-shipment cancellation is not guaranteed.

Cancel app-store subscriptions (iOS and Android)

• For subscriptions purchased via Apple App Store, cancel through your iPhone: Settings → your name → Subscriptions. The Julep app does not provide an in-app cancellation option.
• If the purchase was made via Google Play, cancel using Google Play’s subscription management since Julep’s terms do not document an in-app Android cancellation path.

What happens when you cancel

Access and delivery

For web orders, cancellation may not be possible if the order has already entered processing or shipping. If shipment occurs, standard return procedures apply.

Account and data

Cancelling a subscription or requesting cancellation of an order does not necessarily delete your account or personal data. Check Julep’s terms for account and privacy information at their terms page.

Will I get a refund?

Refunds for web purchases

• Unopened, resalable physical items may be returned within 30 days of receipt, with exclusions (Maven boxes, add-ons, Mystery boxes, promotional items).
• Refunds are issued minus shipping charges and are typically processed after Julep receives the return (refund processing commonly takes 7 - 10 days).

Refunds for app-store purchases and cooling-off

• App Store refunds are handled by Apple; follow Apple’s “Report a Problem” procedure. Julep refers App Store refund requests to Apple.
• Singapore law may provide a 14-day cooling-off period for distance sales if Premium Services have not been accessed. If service access has begun, that right may be lost.

Julep plans and pricing

Current status

There is no active Julep Maven subscription plan. The available items below reflect single-item retail pricing observed in Singapore outlets.

Pricing table

Your consumer rights in Singapore

Cooling-off and distance sales

• Singapore law provides a 14-day cooling-off period for distance sales (online) if the buyer has not yet started receiving or using Premium Services.
• If you have already accessed premium content or services, the cooling-off right may not apply.

Goods and remedies

• For defective or misdescribed physical goods, the Consumer Protection (Fair Trading) Act gives rights to remedies such as refunds or exchanges.
• App-store digital purchases and refunds are administered by the platform (Apple for iOS); Singapore consumers can still seek refunds but must follow the platform’s processes.

Customer experiences

Positive feedback

Some customers praise Julep’s product quality - particularly nail polishes - and report satisfactory resolutions when customer service responds helpfully.

Common complaints

Frequent negative reports include unexpected enrolment in auto-ship programs, difficulty cancelling, billing disputes, delayed or missing shipments, and slow or denied refunds.

Independent review pages document mixed experiences; see community reviews for context at Sitejabber.

Documentation checklist

Essentials to prepare

• Order number or confirmation email (for web orders).
• Account email and customer name used for the order.
• Date of purchase and date of delivery or receipt.

Evidence for refunds or disputes

• Photos of defective or damaged items.
• Proof of payment (credit card statement or order receipt).
• For app purchases, the Apple/Google purchase receipt and the Apple ID or Google account used.

Common mistakes

Assuming all cancellations can be done in-app

Many users expect to cancel subscriptions inside the Julep app. For Apple purchases you must cancel via iPhone Settings → Subscriptions, and Julep’s app does not provide an in-app cancel button.

Waiting too long or missing origin of purchase

Customers sometimes miss that a charge came from the App Store or Google Play rather than the website, delaying the correct cancellation route.

Another common error is assuming a refund is automatic; returns typically require following Julep’s return process and meeting time and condition limits.

Comparative recap

Quick comparison

The table below summarises cancellation and refund responsibility by purchase channel.

Table

After cancelling

What to check immediately

• Confirm cancellation via the channel used (email confirmation or App Store/Google Play subscription status).
• Monitor your bank or card statement for any post-cancellation charges and save relevant transaction records.

Useful links and next steps

• Julep shipping and delivery / returns information: Julep shipping & delivery
• Julep / Juli terms of service: Terms of service
• Apple billing and refund guidance for Singapore: Apple billing & refunds (SG)
• Summary of Julep return policy (third-party summary): Return policy summary

Address

Corporate / mailing

Julep contact and correspondence are generally handled from U.S. offices. A known corporate address is:

111 W 33rd Street, 16th Floor, New York, NY 10001, United States.

Singapore notes

No Singapore-specific postal address is available in Julep’s public documentation. For local consumer-rights matters, consider contacting Singapore consumer protection authorities if issues are unresolved.