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Cancellation service #1 in Singapore
Tiege Hanley is a men’s skincare company that sells simplified multi-step systems and individual products, mainly through a subscription model. Kits are marketed as monthly or one-time supplies with options for different skin levels.
The brand bundles essentials such as cleanser, scrub, moisturizers and targeted serums into Level-based systems. Subscriptions send kits on a recurring basis unless cancelled.
Cancellation stops future automatic renewals and subsequent shipments. You should verify your account to confirm that no active subscriptions remain.
Your account remains accessible for management, but stopping a subscription does not automatically trigger refunds; refund eligibility follows the company’s return and terms policies.
Tiege Hanley offers a 30-Day Handsome Guarantee for unopened, sealed products returned within 30 days of delivery.
The Terms of Service state that all sales are final, but Tiege Hanley may - at its discretion - refund up to 50% of the most recent month’s service (less shipping/handling) for requests made within 30 days of delivery.
Note: a UK page references a 90‑day Handsome Guarantee covering up to three boxes for tiege.co.uk customers; policies may vary by region.
Details and return steps: Tiege Hanley Returns
Terms overview: Tiege Hanley Terms of Service
The official site charges in USD for Singapore; no local SGD prices are shown on tiege.com. Third‑party import listings exist.
| Plan | Price | Period | Features |
|---|---|---|---|
| Level 2 Skin Care System (via Ubuy SG) | S$85.00 | One-time (30‑day supply) | Includes cleanser, scrub, AM with SPF20, PM moisturizer, eye cream |
Tiege Hanley’s published policies do not state a statutory 14‑day cooling‑off period; refunds and returns are governed by the company’s Handsome Guarantee and Terms of Service.
Some reviewers report visible skin improvements and appreciation for the simple regimen and convenience of the full kits.
For a sample of customer reviews, see Trustpilot: Tiege Hanley on Trustpilot.
Common complaints include unintentional auto‑subscriptions, difficulty cancelling, unexpected billing, slow customer service, and returns/shipping issues.
Users also note product sizes versus price and certain items (e.g., serums) running out quickly.
Customers often overlook that several separate subscriptions may be active on one account and cancel only one. This can lead to continued charges.
Another common error is assuming returns are free or that cancelling a subscription automatically refunds recent charges. Tiege’s policy requires return approval, return shipping, and may charge restocking fees.
| Method | Steps | Refund option | Period |
|---|---|---|---|
| Website account | Log in → Account → Manage subscriptions → Cancel Subscription | Refunds possible only under 30‑day returns policy; subject to restocking fees | N/A |
| Apple/Google Play | Cancel via Apple ID or Google Play subscription settings | Refunds follow Tiege’s return policy; app‑store billing refunds handled via store | N/A |
Confirm cancellation in your account and save any confirmation emails or screenshots for your records.
If you need to return unopened items, request approval via Tiege’s returns process and follow their instructions.
Tiege Hanley (listed): Unit 6, 7 & 8, Block 4, City North Business Park, K32 RX53 Stamullin, Meath, Ireland.
The contact location may vary by region and official corporate addresses can differ on different pages; use your account or the support links above to confirm the correct contact route for returns or disputes.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.