Cancellation Vestiaire Collective: Easy Method

What is Vestiaire Collective

Overview

Vestiaire Collective is an online luxury resale marketplace where individuals and professional sellers list pre-owned designer fashion items for buyers worldwide.

The platform emphasises authentication and a curated marketplace model that separates listings from individual and professional sellers.

How it operates

Vestiaire acts as an intermediary: payments are collected and orders are processed through the platform, with authentication checks applied on many items.

Selling and payment fees are typically transaction-based rather than subscription-based in Singapore.

How to cancel Vestiaire Collective

Cancel an order from an individual seller (buyer perspective)

• You generally cannot directly cancel an order once placed with an individual seller.
• If you change your mind after receiving an item, you may relist it on the platform: free within 72 hours; between 72 hours and 14 days relisting is allowed with a small processing fee.
• No direct refunds are available for purchases from individual sellers except in specific non-conformity cases.

Cancel an order from a professional seller (buyer perspective)

• For purchases from professional sellers, you may cancel by returning the item within 14 days of receipt for a full refund.
• Follow Vestiaire’s return instructions exactly to ensure the return is accepted and the refund processed back to your original payment method.

Cancel a Premium subscription

• The Premium subscription was discontinued; existing subscribers could cancel in-app or on the website.
• In-app: Me → My Account → My Premium Subscription → Unsubscribe. On web: Account Info → My Premium Subscription → Unsubscribe.
• If you subscribed via PayPal, you must also cancel recurring payments inside your PayPal account.

Delete your Vestiaire account

• On the app: Me → Personal Info → Delete Account. On web: My Account → Delete Account.
• After requesting deletion the account is deactivated and is permanently deleted after 30 days unless there are ongoing transactions or disputes.

What happens when you cancel

Access and listings

If you cancel a subscription (where applicable) or delete your account, access to account-only features and saved lists will be removed after deactivation.

Relisting an item (after a purchase) makes it available again on the marketplace under current listing rules and any applicable fees.

Order lifecycle and disputes

Cancelled orders returned under the platform’s return policy enter the refund or dispute workflow; items under authentication review may be held until resolution.

Account deletion is typically delayed or blocked if there are unresolved transactions or active disputes linked to your account.

Will I get a refund?

Refunds for purchases from individual sellers

• Buying from individual sellers generally does not entitle you to a direct refund; relisting the item is the primary alternative.
• Exceptions apply for non-conformity or counterfeit claims (see below).

Refunds for purchases from professional sellers

• Items bought from professional sellers can be returned within 14 days of receipt for a full refund to the original payment method.
• Strictly follow the platform’s return instructions to ensure eligibility for a refund.

Non-conformity or counterfeit items

• If an item is counterfeit or does not match its description, buyers can cancel during examination or upon receipt and receive a refund including shipping and examination costs.
• Timeframes may differ by seller type: shorter windows (e.g., 72 hours) can apply for some individual-seller review windows, and up to 14 days for professional sellers.

Vestiaire Collective plans and pricing

Pricing summary

The platform’s Singapore offering focuses on transaction-based fees rather than recurring subscriptions.

Below are the common fees and promotions relevant to buyers and sellers in Singapore.

Your consumer rights in Singapore

Statutory protections

In Singapore, statutory consumer-protection laws and regulations can provide remedies for faulty, misdescribed, or counterfeit goods.

These statutory rights may supplement or override marketplace policies in some cases, depending on the circumstances.

Practical steps if you have a dispute

• Contact the seller through the Vestiaire platform and open a support case with Vestiaire as soon as possible.
• Keep records of listing descriptions, photos, communications, shipment tracking, and any authentication reports to support your claim.

Customer experiences

Positive feedback

Some users praise the platform for its curated marketplace approach and sustainability focus around buying pre-owned designer items.

Ease of purchase and the general authentication process receive positive mentions from parts of the user base.

Negative feedback and common issues

• Complaints include slow or unresponsive customer service, delays in dispute resolution, and account access problems.
• Users have reported authentication disagreements, returned-item handling issues, delayed seller payouts, and app usability problems.

For user-submitted reviews and app ratings, see user review summaries linked below.

Documentation checklist

Information to gather before requesting cancellation or refund

• Order number and listing link (screenshots recommended).
• Clear photos of the item showing the issue (damage, incorrect item, authenticity concerns).
• Original packaging, tags, and receipts if available.

Shipping and communication records

• Proof of postage or delivery tracking details for returns.
• Copies/screenshots of all communications with the seller and Vestiaire support.
• Authentication or examination reports provided by the platform, if any.

Common mistakes

Assuming all purchases are refundable

Many buyers assume every purchase can be directly refunded; in reality, purchases from individual sellers rarely qualify for refunds.

Relisting is the usual remedy for change-of-mind cases with individual sellers rather than a refund.

Missing return windows or failing to follow instructions

Not following the platform’s specified return instructions can void a refund for professional-seller purchases.

Delays in reporting non-conformity or failing to keep evidence (photos, packaging) can weaken a successful claim.

Comparative recap

Quick comparison overview

The table below summarises cancellation and refund entitlements by seller/subscription type to help you choose the correct next step.

After cancelling

Next steps to monitor

• Save confirmation emails and case numbers for any returns, cancellations, or deletions.
• Monitor your payment method for any refunded amounts and follow up promptly if not received within expected timeframes.

Further reading and reports

For user reviews and app feedback see a summary of user-submitted app reviews: JustUseApp - Vestiaire Collective reviews.

For broader reporting on consumer issues and platform practices see further reading: The Guardian - consumer rights and resale platforms and industry coverage on market changes: Glossy - Vestiaire market coverage.

Address

Registered Singapore office

Vestiaire Collective Singapore Pte. Ltd.

9 Straits View, #06-07, Marina One West Tower, Singapore 018937

Notes on previous address

The company previously listed an address at 120 Robinson Road before a change of registered office in August 2024.

If you need to send documents, confirm the current postal instructions with Vestiaire support before dispatching sensitive materials.