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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the 10Web service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 10Web: Easy Method
What is 10Web
Overview
10Web is a SaaS platform that offers automated WordPress hosting, site optimization, and a visual website builder. The service is designed to let users build, host, and manage WordPress sites with minimal technical effort.
Main capabilities
Key capabilities include an AI-assisted builder, managed hosting, optimization tools, and plugin offerings. These features are intended to simplify site creation and maintenance for individuals and agencies.
How to cancel 10Web
Via the web dashboard (Workspace Owner only)
- Only the Workspace Owner may cancel a subscription from the 10Web dashboard.
- Navigate in the dashboard to Workspace → Subscription Plans → click "Cancel".
- Choose a reason for cancelling, then click "Submit & Cancel" to confirm.
Mobile apps and alternative platforms
10Web's public documentation does not provide documented cancellation mechanisms for App Store or Google Play purchases. If you subscribed through a mobile store, check that store's subscription management for cancellation options.
What to expect during cancellation
Scheduled payments stop after cancellation, but your access remains active until the end of the current billing period. Automatic renewals and timing can be affected by time zone settings.
What happens when you cancel
Access and billing
After cancelling, you retain access to paid features until the current billing cycle expires. Scheduled or automatic payments stop following a successful cancellation.
Data retention and deletion
Once the subscription expires, 10Web will permanently delete sites and account data unless you have backed them up yourself. Plan ahead and export or back up any site content you need before expiry.
Will I get a refund?
Official refund stance
10Web states that no refunds are offered for platform or Booster subscriptions; payments are generally final. Users are encouraged to use the 7-day free trial and to note any pre-charge notifications.
Limited exceptions
- Refunds for plugin subscriptions may be considered in limited cases: verified billing errors by 10Web, unresolved bugs after customer care contact, or automated charges occurring before product installation.
- These exceptions are narrow and evaluated case-by-case under 10Web's terms.
10Web plans and pricing
Where to check current pricing
Pricing and plan details change over time. Always check 10Web's official site for the latest plans and terms rather than relying on third-party summaries.
See 10Web's official Terms of Service for contractual details and billing terms.
Notes on trials and billing
10Web offers a 7-day free trial for first-time users; a pre-charge notification email is sent 24 hours before the first payment. Confirm trial and billing rules on the official site before starting a paid plan.
Your consumer rights in Singapore
Relevant consumer protections
Singapore law (for example, the Consumer Protection (Fair Trading) Act) protects consumers against unfair practices such as misrepresentation or non-delivery of promised services.
Practical remedies
- If you believe 10Web misrepresented services or failed to deliver, you may raise a dispute with your payment provider (chargeback) or pursue a claim via local channels such as CASE or the Small Claims Tribunal.
- Keep documentation and timelines to support any complaint or tribunal filing.
Customer experiences
Positive feedback summary
Many users praise 10Web for a user-friendly builder and responsive 24/7 support, citing quick and professional help resolving issues. Independent review sites note ease of use for non-developers.
Negative feedback summary
Reported issues include billing problems (charges after cancellation), difficulties in cancelling, broken themes or 404 errors, and mixed support experiences. External reports have also criticized how some takedown or content issues were handled.
Documentation checklist
Essential items to collect before cancelling
- Account email and Workspace Owner name.
- Subscription invoices and payment transaction IDs.
- Screenshots of subscription pages and the cancellation confirmation screen.
- Dates and times of cancellation attempts and any automated emails received.
- Backups or exports of any website content you need to retain.
When preparing a dispute
- Bank or card statements showing the charge.
- Copies of support tickets or message threads with 10Web.
- Any test evidence showing service defects (error pages, performance tests).
Common mistakes
Not being the Workspace Owner
Only the Workspace Owner can cancel a subscription. Attempts by non-owner accounts will not complete cancellation and can cause confusion or repeated billing.
Failing to back up data or check billing settings
Users sometimes assume cancellation immediately removes access or preserves data. In reality, data is deleted after expiry unless backed up. Also check time zone and renewal settings to avoid unexpected charges.
Comparative recap
| Item | What 10Web does | Notes |
|---|---|---|
| Cancellation method | Dashboard cancellation by Workspace Owner | Use Workspace → Subscription Plans → Cancel; keep confirmation screenshot |
| Refund policy | No refunds for platform/Booster subscriptions | Limited plugin exceptions; see Terms of Service for details |
| Access after cancel | Access until end of billing period | Data and sites deleted after expiry unless backed up |
| Support & reputation | Many positive support reviews; some reports of billing/support issues | Read recent user reviews and test support responsiveness before major commitments |
After cancelling
Follow-up actions
Export or back up any site content, databases, and files you need before the billing period ends. Confirm that automatic payments have stopped in your bank or payment provider.
Where to get help and further reading
Review 10Web's contractual terms for billing and refund details: 10Web Terms of Service.
For user experiences and independent reviews, see summaries on TechRadar and other reviews: TechRadar 10Web overview and Darrel Wilson review.
Address
Corporate address
TenWeb, Inc., 40 E Main St, Suite 721, Newark, DE 19711, United States.
Notes on contacting from Singapore
10Web appears to operate from its U.S. corporate address and does not list a Singapore office. Use the dashboard support channels and official terms for formal notices and account actions.
For disputes, prepare documentation and consider local remedies such as chargebacks, CASE guidance, or tribunal claims if needed.