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I hereby notify you of my decision to terminate the contract relating to the 3Commas service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 3Commas: Easy Method
What is 3Commas
Overview
3Commas is a subscription-based crypto trading platform that offers automated bots, portfolio tools and social trading features. It connects to exchanges via API so users can run automated strategies without giving exchanges custody of funds.
Primary uses
Users typically use 3Commas to run trading bots, manage portfolios and copy strategies or marketplace products. The service is subscription-based with mobile and web access.
How to cancel 3Commas
Cancel on iOS (App Store)
If you subscribed on iOS, you must cancel through Apple's subscription management in the App Store or your Apple ID settings.
Deleting the 3Commas app will not stop the subscription; cancel from Apple directly.
Cancel on Android (Google Play) and Web
For Android subscriptions, cancel through Google Play / Google Payments Center; uninstalling the app does not stop recurring billing.
For web subscriptions (billed via Paddle or PayPal), cancel from your 3Commas account subscription page.
Step-by-step cancellation (quick checklist)
- iOS: Open App Store > Tap your profile > Subscriptions > Find 3Commas > Cancel.
- Android: Open Google Play > Menu > Subscriptions > Find 3Commas > Cancel via Google.
- Web: Sign in at 3Commas > Subscription History > Click "Cancel Recurring Payment" to stop auto-renewal.
- Keep screenshots of the cancellation screens and confirmation emails for your records.
Official Apple/Google steps are described in the 3Commas help pages linked below.
See 3Commas mobile FAQ and web cancellation instructions for details:
3Commas mobile app FAQ (iOS guidance)
How and where to cancel (web / Google Play guidance)
What happens when you cancel
Access after cancellation
Cancelling stops auto-renewal but does not remove access immediately. Your paid access remains active until the end of the already-paid period.
Any active bots, settings and account data typically remain available during that paid period.
Billing and auto-renewal
After cancellation there will be no further recurring charges once the paid period ends. Verify that your subscription status shows "cancelled" or similar in your account or store subscription page.
Data and account retention
Your account data, bots and history may remain accessible during the paid term. If you want data deleted, request account removal through 3Commas support and keep records of the request.
Will I get a refund?
Web subscription refund policy (general)
First-time web subscriptions (monthly or annual) may be eligible for a full refund within 15 days of purchase, including free trial days.
For second and subsequent web payments a full refund is generally only available within 24 hours; partial refunds (prorated unused months) can be possible up to 180 days.
See the 3Commas refund policy for the exact conditions and the legal disclaimer.
Marketplace and App Store / Google Play refunds
Marketplace subscriptions (signals, apps) and App Store purchases: full refund within 24 hours; partial prorated refunds (unused days) may be possible up to 14 days. No refund after 14 days for those items.
App Store and Google Play purchases may also be subject to Apple/Google refund policies and must often be requested through the respective stores.
Regional exceptions
EU and Turkey users: you may get a full refund within 14 days if the service was not used. Outside EU/Turkey: full refund is normally only within 24 hours if unused, then prorated partial refunds by remaining months may apply.
Official refund details are available on 3Commas pages:
3Commas legal disclaimer (refund timing & conditions)
Marketplace / refund specifics
3Commas plans and pricing
Where to check prices
Do not rely on third-party sources for current prices. Check the official 3Commas account pages or your app store listing for localised pricing and billing currency.
No SGD pricing is provided here; publicly available listings use USD. Verify prices in your App Store or Google Play in Singapore before subscribing.
Billing considerations
Different billing channels (App Store, Google Play, Paddle, PayPal) may show different localised amounts and taxes. Review the store invoice and payment method before confirming.
Your consumer rights in Singapore
Relevant protection and options
Singapore consumers have protections under the Consumer Protection (Fair Trading) Act for misleading or defective digital services. You may be able to raise a claim if the service was misrepresented or defective.
Refund windows offered by 3Commas (15 days first-time, 24 hours subsequent, partial up to 180 days) may provide additional practical protection beyond local law in many cases.
How to prepare for a claim
Keep records: receipts, screenshots, support correspondence and subscription history. These will be essential if you escalate to consumer protection channels or dispute a payment.
If a payment was via Apple or Google, also keep the store invoice and any communications from Apple/Google related to the refund request.
Customer experiences
Positive feedback
Many users praise 3Commas for its bots and automated discipline, citing reliable execution and improved trading workflow over time.
Reviews often note the platform has matured and offers a polished feature set for experienced traders.
Negative feedback and warnings
Reported issues include limits on AI Assistant usage, support responsiveness, onboarding quality and some complaints about pricing or plan changes.
Some users report refund delays via third-party processors and occasional problems with bot behaviour; read reviews and start with small amounts while testing.
See broader user reviews on Trustpilot for examples:
Documentation checklist
Before you cancel
- Subscription receipt or invoice (store or 3Commas billing).
- Screenshot of subscription status in App Store / Google Play / 3Commas account.
- Dates of purchase, trial start/end, and next billing date.
If you request a refund or lodge a complaint
- Copies of support tickets and replies (timestamps included).
- Evidence of service issues (logs, bot behaviour screenshots, trade records).
- Payment transaction IDs from Apple/Google/Paddle/PayPal.
Common mistakes
Deleting the app instead of cancelling
Users often delete the mobile app thinking the subscription is cancelled. This does not stop billing for App Store or Google Play subscriptions.
Always cancel via the store subscriptions page rather than uninstalling.
Assuming immediate loss of access or immediate refund
Cancellation typically stops future auto-renewals but access remains until the paid period ends; refunds depend on the timing and type of subscription.
Don’t assume a cancelled subscription equals an automatic refund; follow the refund procedures and keep proof.
Comparative recap
Quick channel comparison
| Channel | How to cancel | Refund notes | Period |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple Subscriptions in App Store; deleting app does not cancel. | Refunds follow Apple policy; 3Commas notes full refund within 24 hours for App Store purchases, partial up to 14 days. | monthly / annual |
| Google Play (Android) | Cancel via Google Play / Google Payments Center; uninstalling does not stop billing. | Refunds follow Google policy; marketplace rules similar to App Store (24h full, prorated up to 14 days). | monthly / annual |
| Web (3Commas via Paddle or PayPal) | Sign in → Subscription History → Click “Cancel Recurring Payment” to stop auto-renewal. | First-time full refund within 15 days; later payments: 24h for full refund, partial prorated up to 180 days per legal disclaimer. | monthly / annual |
After cancelling
Verify cancellation
Check your App Store/Google Play subscription page or your 3Commas Subscription History to confirm the status shows cancelled and note the end date of service.
Keep a screenshot of the cancellation confirmation and any confirmation emails you receive.
Further actions and appeals
If you need a refund or the cancellation did not stop billing, contact 3Commas support and include your documentation. If the payment was via Apple/Google, you may need to raise the refund through the respective store.
Helpful official pages:
How and where to cancel (web guidance)
Address
Registered address
3C Trade Tech Ltd. (3Commas) - Geneva Place, 2nd Floor, #333 Waterfront Drive, Road Town, Tortola, British Virgin Islands.
Notes about local presence
There is no Singapore-registered address listed publicly. Use the in-account support channels and store dispute processes for local payment disputes.