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Cancel ACTIVECAMPAIGN
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I hereby notify you of my decision to terminate the contract relating to the Activecampaign service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Activecampaign: Easy Method
What is Activecampaign
Overview
ActiveCampaign is a subscription-based SaaS platform for email marketing, automation, CRM and customer experience tools.
It helps businesses send campaigns, build automations, and integrate with sales and e-commerce systems.
Who uses it
Typical users are small and medium businesses, marketers and sales teams needing automated customer journeys.
The platform is headquartered in the United States and operates on recurring subscription plans.
How to cancel Activecampaign
On the web (primary admin)
- If you are the Primary Admin, sign in and open the Billing & Upgrade page in your account.
- Open the Edit Payment Method modal, select "Cancel my account", then confirm the cancellation.
- Annual "commit‑annually, pay‑monthly" plans require contacting ActiveCampaign Customer Experience; cancellation takes effect at the end of the annual period.
- Trial accounts simply expire unless manually upgraded to a paid plan.
- Resold accounts must be cancelled through the reseller or service provider, not directly through ActiveCampaign.
On mobile (App Store / Google Play)
- Subscriptions billed through Apple App Store or Google Play must be cancelled in the respective store account settings.
- ActiveCampaign suggests contacting their Customer Experience team for guidance for mobile subscriptions, but mobile cancellations are handled by the stores.
What happens when you cancel
Access and service
For standard paid accounts, access typically continues until the end of the current billing period unless otherwise stated.
For annual commit plans, cancellation generally becomes effective at the end of the annual term.
Data and account state
Your account data may remain available for a period after cancellation depending on ActiveCampaign policies and any export you request.
If you need a copy of contacts, automations or reports, export data before cancellation or ask support about data retention specifics.
Will I get a refund?
Official refund stance
ActiveCampaign's Refund Policy (updated Dec 9, 2025) states the company does not provide partial or full refunds and reserves the right to terminate access without refund.
This is the general baseline for refunds and billing disputes under their policy.
Promotional exceptions
- A promotional Money‑Back Guarantee published recently provides a discretionary 30‑day money‑back guarantee for qualifying purchases.
- To request a refund under that guarantee, cancel within 30 days and submit a support ticket referencing the guarantee; refunds are granted at ActiveCampaign's discretion.
Activecampaign plans and pricing
Pricing snapshot
The table below shows estimated SGD monthly equivalents for annual billing (1,000 contacts). These are approximate conversions and not official SGD billing amounts.
For exact charges see your billing statement or contact ActiveCampaign support.
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter (1,000 contacts, annual) | S$20.25/month (approx.) | annual | Basic email marketing, automation, drag-and-drop editor, 1 user, email sends 10× contact limit |
| Plus (1,000 contacts, annual) | S$66.15/month (approx.) | annual | Includes SMS, landing pages, AI email content, e-commerce integrations |
| Professional (1,000 contacts, annual) | S$106.65/month (approx.) | annual | Predictive sending with AI, conversions tracking, split automations, 3 users |
| Enterprise (1,000 contacts, annual) | S$195.75/month (approx.) | annual | Custom reporting/objects, SSO, dedicated support, 5 users |
Your consumer rights in Singapore
General legal context
ActiveCampaign's posted policies do not specify Singapore‑specific statutory refund rights and generally state no refunds unless a promotional guarantee applies.
There is no automatic 14‑day statutory right of withdrawal stated in ActiveCampaign's public policies.
Local enforcement and complaints
Singapore consumers are protected by the Consumer Protection (Fair Trading) Act (CPFTA) against unfair practices.
If you believe a merchant’s conduct is unfair - such as refusing refunds despite clear terms - you may seek advice or lodge a complaint with CASE (Consumers Association of Singapore).
Customer experiences
Positive feedback
Some Singapore GetApp reviews praise ActiveCampaign for strong marketing automation, personalized campaigns and helpful customer support.
Reviewers note ease of use, integration options and good documentation as benefits.
Negative feedback
TrustPilot reviews frequently mention rising prices, features moved to paid add‑ons and unexpectedly high renewal costs.
Other complaints include inconsistent support, technical issues, difficulty with downgrades or cancellations, and billing disputes.
Documentation checklist
Before you cancel
- Export contacts, automations, templates and any reports you need to retain.
- Save invoices, payment confirmations and any written cancellation confirmations from support.
- Note your Primary Admin details and billing method on file.
When requesting refunds or disputes
- Prepare the account ID, date of purchase, plan type and the 30‑day guarantee reference if applicable.
- Keep ticket numbers and all correspondence until the matter is resolved.
Common mistakes
Assuming mobile cancellations happen on ActiveCampaign
Users sometimes contact ActiveCampaign while their subscription is billed via the App Store or Google Play.
Mobile‑billed subscriptions must be cancelled through the store; ActiveCampaign can advise but cannot directly cancel store‑billed charges.
Missing reseller rules
If your account was purchased through a reseller or partner, attempting to cancel directly with ActiveCampaign may fail.
Always confirm whether your contract is with ActiveCampaign or a third‑party reseller and follow the reseller’s cancellation process.
Comparative recap
Quick comparison
| Feature | ActiveCampaign summary |
|---|---|
| Cancellation method | Primary Admin cancels in Billing & Upgrade; resold accounts via reseller; mobile via App Store/Google Play |
| Refund policy | No refunds by default; recent promotional 30‑day money‑back guarantee may apply if claimed correctly |
| Annual commit plans | Must contact Customer Experience; cancellation effective at end of annual period |
| Typical user concerns | Pricing increases, add‑on fees, billing disputes and mixed support experiences reported |
After cancelling
Follow-up actions
Confirm cancellation in writing and keep any confirmation emails or ticket numbers for records.
Export and back up your data; verify the next billing date to ensure no unexpected charges occur.
Helpful links
- Cancellation guide (Postclic)
- Customer reviews (TrustPilot)
- Pricing notes and estimates
- Marketing automation context for SMEs (AskTraining)
Address
Corporate headquarters
ActiveCampaign headquarters:
1 North Dearborn Street, 5th Floor, Chicago, IL 60602, United States
Singapore specifics
No Singapore headquarters or Singapore‑specific cancellation address is published in the materials reviewed.
If you need local consumer advice, consider contacting CASE (Consumers Association of Singapore) for guidance.