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Cancel AIRDNA
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Airdna service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Airdna: Easy Method
What is Airdna
Overview
AirDNA is a software-as-a-service platform that provides market intelligence and analytics for short-term rental markets. It helps hosts, investors and researchers understand occupancy, pricing and market trends.
Primary features
Features include market reports, historical data, property-level analytics and dynamic pricing tools. The platform is accessed via web and third-party app stores for mobile devices.
How to cancel Airdna
Web (self-serve) - recommended
- Log into AirDNA website.
- Go to the account menu → Subscription → Cancel Subscription.
- Cancel at least two business days before renewal to avoid the next billing.
App store subscriptions (iOS and Android)
- iOS: Manage via Apple Settings → [your name] → Subscriptions → select app → Cancel Subscription.
- Android: Manage via Google Play Store → Profile icon → Payments & subscriptions → select app → Cancel subscription.
What happens when you cancel
Access after cancellation
When you cancel, access to AirDNA remains active until the end of the current paid term (monthly or annual). You retain features for the remainder of that billing period.
Renewals and billing
Cancellations must be completed at least two business days before the renewal date to prevent the next charge. Auto-renewal will stop but there is no prorated refund for unused time.
Will I get a refund?
Standard refund policy
AirDNA’s Terms of Service waive the 14-day cooling-off right used in some jurisdictions. In general, no refunds are offered for cancellations within that period.
Exceptions and goodwill refunds
- There is no formal prorated refund for unused subscription time after cancellation.
- In some cases, customer support has issued partial or full refunds as goodwill; these are discretionary and not guaranteed.
Airdna plans and pricing
Pricing table
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Research - Monthly | S$170.00 | monthly | All Research tier features (USD US$125/month) |
| Research - Annual | S$46.00 | annual | Same as Research tier, billed US$400/year |
| Host - Monthly | S$204.00 | monthly | All Host tier features (USD US$150/month) |
| Host - Annual | S$68.00 | annual | Same as Host tier, billed US$600/year |
| Per-Market Small (≤100 listings) | S$26.00 | monthly | Single market access (USD US$19/month) |
| Per-Market Medium (100 - 1000 listings) | S$53.00 | monthly | Single market access (USD US$39/month) |
| Per-Market Large (>1000 listings) | S$135.00 | monthly | Single market access (USD US$99/month) |
| Basic (Annual) | S$245.00 | annual | Dynamic pricing 1 listing, 2 years historic data (USD US$180/year) |
| Pro (Annual) | S$408.00 | annual | Dynamic pricing 5 listings, full Pro features (USD US$300/year) |
Notes
Prices above are converted from USD using an approximate exchange rate shown in AirDNA’s pricing data. Actual charges may vary by currency conversion and taxes.
Your consumer rights in Singapore
Contractual terms
AirDNA’s Terms of Service include waivers (for example the 14-day cooling-off right used in some jurisdictions). By accepting the terms, customers may forfeit certain statutory cancellation rights.
Practical local position
Under Singapore consumer protection rules, rights related to digital services can vary by the sale method and contract terms. Contractual waivers may limit remedies but do not automatically remove all legal protections.
Customer experiences
Positive feedback
Many users praise AirDNA’s analytics value and find the platform helpful for pricing and market research. Some reviews note good customer service and swift resolution of renewal issues.
Negative feedback
Common complaints include unexpected auto-renewals, difficulty cancelling in some cases, and disagreement about refunds. Some users also report concerns about data accuracy in specific markets.
Documentation checklist
What to gather before contacting support
- Account email and subscriber name.
- Invoice or order number showing the charge you want refunded or cancelled.
- Date of renewal charge and payment method used.
Supporting evidence for disputes
- Confirmation of cancellation attempts (screenshots or timestamps).
- Correspondence with AirDNA support (emails or chat logs).
- Receipts from Apple or Google if the subscription was billed through an app store.
Common mistakes
Failing to cancel in time
Users sometimes cancel on or after the renewal date and still get charged. AirDNA requires cancellation at least two business days before renewal to avoid the next billing.
Not checking billing channel
Some customers attempt to cancel via the AirDNA web interface while the subscription was billed through Apple or Google Play. App-store subscriptions must be cancelled in the respective store settings.
Comparative recap
Quick comparison
| Platform | Typical cancel method | Refund likelihood | Access after cancel | Period |
|---|---|---|---|---|
| Web (self-serve) | Account menu → Subscription → Cancel | Low (no prorated refunds; goodwill possible) | Access until end of current term | - |
| App Store (iOS) | Apple Settings → Subscriptions → Cancel | Low (Apple manages billing; refunds via Apple) | Access until end of paid period | - |
| Google Play (Android) | Google Play → Payments & subscriptions → Cancel | Low (Google manages billing; refunds via Google) | Access until end of paid period | - |
Key takeaways
- Cancel through the platform that billed you (web, Apple, or Google).
- Expect access to continue until the paid term ends; refunds are uncommon.
After cancelling
Contacting AirDNA
If you need help after cancelling, contact AirDNA support. For pricing and account pages see the official pricing page:
If you need further escalation
- Prepare your documentation checklist before contacting support.
- Consider disputing charges through your payment provider if you believe a charge is incorrect.
Address
AirDNA headquarters
1321 15th St, Denver, CO 80202, USA
Contact notes
AirDNA does not have an office in Singapore. For assistance you can try the listed phone numbers or email:
Phone (Denver office): +1 (720) 372-2318
Phone (Barcelona office): +34 932 205 569 - Email: hello@airdna.co