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Cancel APOLLO.IO
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I hereby notify you of my decision to terminate the contract relating to the Apollo.Io service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Apollo.Io: Easy Method
What is Apollo.Io
Overview
Apollo.Io is a subscription-based SaaS platform that provides lead generation, data enrichment, and outreach tools for sales and marketing teams.
Main capabilities
The platform includes a B2B contact database, engagement sequences, CRM integrations, and analytics to support prospecting and outreach workflows.
How to cancel Apollo.Io
Cancel on the Web (apollo.io)
- Sign in to your Apollo account on the web.
- Go to Settings → Billing/Your plan and cancel the workspace before the next billing cycle.
- Confirm cancellation and keep a screenshot or confirmation email for your records.
Cancel on iOS (App Store) and Android (Google Play)
- iOS: Cancel via Apple ID subscriptions in your iOS device Settings → Subscriptions; Apple manages renewals and refunds.
- Android: Cancel via Google Play Store → Subscriptions; refunds follow Google Play policy. If Play denies a refund, Apollo support may assist with evidence like screenshots.
What happens when you cancel
Access and billing
When you cancel a paid Apollo workspace on the web, automatic renewal stops but you retain access until the end of the paid billing period.
Data and exports
Apollo does not pro-rate or reimburse unused days for web subscriptions. Export any critical data before the subscription expires to avoid loss of access.
Will I get a refund?
Web subscriptions and free trials
- Web-subscribed plans are non-refundable for unused time; Apollo does not auto-prorate or reimburse remaining days.
- New workspaces get a 30-day free trial. If you delete the workspace before the trial ends, you are not charged.
App Store and Google Play refunds
- App Store (iOS): Apple handles refunds and subscription cancellations for purchases through the App Store. Apollo cannot directly cancel or refund App Store charges.
- Google Play (Android): Google Play manages refunds per its policy. If Google denies a refund, Apollo support can review evidence but cannot override the platform decision.
Apollo.Io plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | US$0.00 (≈ S$0.00) | Monthly | Basic filters, 2 sequences, limited email/mobile/export credits |
| Basic | US$49/month (annual billing), or US$59/month (monthly billing) (≈ S$66.15 / S$79.65) | Monthly | 5,000 credits/year, advanced filters, CRM integrations, unlimited sequences |
| Professional | US$79/month (annual billing), or US$99/month (monthly billing) (≈ S$106.65 / S$133.65) | Monthly | 10,000 credits/year, US dialer with recording, unlimited sequences, AI tools |
| Organization | US$119/month (annual billing, min. 3 users), or US$149/month (monthly billing) (≈ S$160.65 / S$201.15) | Monthly | International dialer, custom reports, permissions, highest credit allowances |
Notes on costs
No Singapore-specific SGD pricing is listed by Apollo. USD prices above are approximate conversions (1 USD ≈ 1.35 SGD).
Hidden costs such as overage credit purchases (US$0.20 per credit), minimum credit add-ons, and feature add-ons may increase total cost.
Your consumer rights in Singapore
Digital services and refunds
- Under Singapore consumer practice for SaaS, digital subscriptions are generally non-refundable unless defective or misrepresented.
- “Cooling-off” periods (e.g., 14 days) typically do not apply once a digital subscription is activated and used.
Practical advice for Singapore users
- Use the free trial to confirm the service before purchasing a paid plan.
- If charged incorrectly via App Store or Google Play, escalate through the platform first, then contact Apollo with receipts or screenshots.
Customer experiences
Positive feedback
- Reviewers praise Apollo’s comprehensive B2B database and powerful outreach features.
- Some users report the platform saves time and helps source leads effectively.
Common complaints
- Users report slow customer support response times and difficulties obtaining refunds in some cases.
- Reports exist of discount or coupon complications that block downgrades, UI changes causing confusion, and concerns about data quality and email bounce rates.
Documentation checklist
Before contacting support
- Account email and workspace name.
- Subscription invoice or receipt showing the charge date and amount.
- Screenshots of your Billing/Your plan page or subscription status.
For platform (App Store / Google Play) cases
- App Store or Google Play purchase receipt from Apple/Google.
- Screenshots of attempted cancellations and any denial messages.
- Any coupon codes or discount details if these affected cancellation or downgrade.
Common mistakes
Missing the billing cutoff
One frequent mistake is cancelling after the renewal date. Web cancellations must be completed before the next billing cycle to avoid another charge.
Assuming platform and web cancellations are the same
Purchases made through the App Store or Google Play must be cancelled via those platforms. Cancelling on the Apollo web app will not stop an App Store or Play renewal.
Not exporting data
Failing to export contacts, sequences, or reports before subscription expiry can leave you without critical data once access ends.
Comparative recap
Channel comparison table
| Channel | How to cancel | Refunds handled by | Notes |
|---|---|---|---|
| Web (apollo.io) | Sign in → Settings → Billing/Your plan → Cancel workspace | Apollo (no refunds for unused time; discretionary credits only) | Cancel before next billing cycle; no pro-rata refunds |
| App Store (iOS) | iOS Settings → Apple ID → Subscriptions → Cancel | Apple | Apollo cannot directly cancel App Store charges or issue refunds |
| Google Play (Android) | Google Play Store → Subscriptions → Cancel | Google Play | Refunds follow Google policy; Apollo support may help if Play denies |
Key takeaway
Cancel on the same platform you purchased from and save receipts or screenshots. Web subscriptions are non-refundable for unused time.
After cancelling
Post-cancellation steps
- Export contacts, sequences, reports, and any custom data before your access ends.
- Save confirmation emails or screenshots proving cancellation and the cancellation date.
Where to read more
For third-party pricing and feature summaries you can review independent write-ups:
Address
Primary mailing address
ZenLeads, Inc., 535 Mission Street, Suite 1100, San Francisco, CA 94105, United States
Notes on locality
Apollo (ZenLeads, Inc.) appears to be U.S.-based and does not list a Singapore office. For billing or legal notices, use the U.S. mailing address above.