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I hereby notify you of my decision to terminate the contract relating to the Asana service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Asana: Easy Method
What is Asana
Overview
Asana is a subscription-based project management tool that helps teams organise, track and manage work across tasks, projects and timelines.
It offers collaboration features, task assignments, automation and reporting to improve team productivity.
Who uses Asana
Teams of all sizes use Asana for project planning, cross‑department coordination and deadline tracking.
Asana offers both a free Personal tier and paid plans with advanced features for businesses and enterprises.
How to cancel Asana
Cancel on iPhone / App Store (iOS)
- Open Settings on your iPhone and tap your Apple ID at the top.
- Go to Subscriptions, find Asana, then tap Cancel Subscription.
- Access will continue until the end of the current billing cycle.
Cancel on Android / Google Play
- Open the Google Play Store and tap your profile icon.
- Tap Payments & subscriptions → Subscriptions, select Asana, then Cancel.
- Access remains until the billing period ends.
Cancel on the Web (asana.com)
- Sign in at asana.com and check Account or Admin settings for self‑service cancellation.
- If no self‑service option is visible, contact Asana support via the Help Center to request cancellation.
- For step details see the instruction guides linked below.
What happens when you cancel
Access and billing
After cancelling, paid features typically remain available until the end of the current billing period.
Your subscription will not renew once the billing cycle completes.
Account and data
When the paid period ends your account may revert to the free tier and lose access to paid features.
Project data and tasks generally remain in your account, but advanced features and limits on seats may change.
Will I get a refund?
Standard refund policy
Asana typically offers a 14‑day full refund window only at the start of a new subscription, not for renewals.
No partial refunds are generally offered outside that 14‑day window.
Exceptions and third‑party purchases
- Subscriptions purchased via Apple App Store or Google Play require refund requests to Apple or Google; Asana cannot issue those refunds.
- Enterprise or contract subscriptions are governed by the Subscriber Agreement and normally do not receive refunds during a term except prorated refunds if termination is for cause.
Asana plans and pricing
Pricing summary (USD basis)
The table below shows the available plans and approximate SGD conversions based on a USD→SGD rate (~1.35) as of February 2026.
Asana lists public pricing in USD; actual billed SGD may vary due to App Store regional pricing, GST or rounding.
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter (annual billing) | ≈ SGD 14.84/user/month | annual | USD 10.99/user/month billed annually; timeline, automation, AI Studio, dashboards, advanced search, custom fields, unlimited automations |
| Starter (monthly billing) | ≈ SGD 18.21/user/month | monthly | USD 13.49/user/month billed monthly; same features as above |
| Advanced (annual billing) | ≈ SGD 33.73/user/month | annual | USD 24.99/user/month billed annually; Goals, portfolios, workload, approvals, proofing, integrations, native time tracking |
| Advanced (monthly billing) | ≈ SGD 41.16/user/month | monthly | USD 30.49/user/month billed monthly; same features as above |
| Personal | SGD 0 | monthly | Free forever; 2 users, unlimited tasks/projects/messages, basic views, mobile apps |
Your consumer rights in Singapore
Legal protections
Digital subscription services in Singapore may be subject to the Consumer Protection (Fair Trading) Act (CPFTA) regarding unfair practices and misleading representations.
Consumers have protections against deceptive or undisclosed automatic renewals and unfair contract terms.
Practical steps and escalation
- For App Store / Google Play purchases, refunds and cancellations are governed by Apple/Google policies.
- If you face unfair practices, you can lodge complaints with local bodies such as the Consumers Association of Singapore (CASE) or IMDA for further guidance.
- Keep records of communications and escalate billing disputes through your card issuer or CASE mediation if needed.
Customer experiences
Positive feedback
Some Singapore reviewers praise Asana for advanced features that simplify project management and centralise tasks and conversations.
Users report benefits for scheduling, cross‑department collaboration and deadline tracking.
Negative feedback
Common complaints include unexpected renewals, difficulty obtaining refunds and poor or bot‑only customer service responses.
Other reported issues include billing confusion (seat counts) and occasional sync or data problems.
Documentation checklist
Before you cancel
- Subscription receipt or billing statement showing the charge and billing cycle.
- Account email, username and subscription plan details.
- Any cancellation confirmation emails or support ticket IDs for reference.
For refund or dispute
- Proof of purchase (App Store / Google Play receipt or credit card statement).
- Copies of communications with Asana support and timestamps.
- Payment method info to support disputes or chargeback requests.
Common mistakes
Attempting to cancel in the wrong place
Users often try to cancel a subscription on the website even though the purchase was made via Apple or Google.
If you bought via the App Store or Google Play, you must cancel through Apple or Google, not Asana’s web settings.
Missing refund windows and assumptions
Assuming a refund is available outside Asana’s 14‑day new subscription window is a frequent error.
Enterprise contracts may prohibit refunds; always check your Subscriber Agreement and act quickly if you want a refund.
Comparative recap
At-a-glance comparison
The table below summarises cancellation and refund characteristics for each plan and purchase channel.
Use this to determine where to cancel and whether a refund is likely.
| Plan / Channel | How to cancel | Refund window | Period |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID → Settings → Subscriptions → Asana | Refunds via Apple; Asana cannot refund | monthly / annual (depends on purchase) |
| Google Play (Android) | Cancel via Google Play → Profile → Payments & subscriptions → Asana | Refunds via Google; Asana cannot refund | monthly / annual (depends on purchase) |
| Web (asana.com) | Self‑service in account settings or contact Asana support | 14‑day full refund only at subscription start; limited otherwise | monthly / annual |
After cancelling
Follow‑up actions
Save any cancellation confirmation and monitor your card or App Store/Google Play billing for the final charge and non‑renewal.
Check that your account reverted to the expected tier after the paid period ends.
Useful links
Address
Local contact address
Asana, 9 Battery, #28‑01, Singapore 049910.
Use the Help Center or account admin contacts for subscription support rather than the physical address for cancellations.