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I hereby notify you of my decision to terminate the contract relating to the Atlassian service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Atlassian: Easy Method
What is Atlassian
Overview
Atlassian is a software company that provides collaboration and project-tracking tools used by teams, including products such as Jira, Confluence and Trello.
Services are provided as cloud subscriptions and by desktop/server products; billing and support vary by purchase channel (direct or app store).
Who uses it
Teams of all sizes use Atlassian products for issue tracking, documentation and agile planning.
Subscriptions are typically managed by an organization or billing administrator within each account.
How to cancel Atlassian
Cancel via Web (Atlassian direct)
- Log in as the organization or billing admin at admin.atlassian.com.
- Go to Billing → Subscriptions → Manage → select "Cancel subscription".
- Follow on-screen prompts to confirm cancellation for the subscription you choose.
Cancel via mobile app stores
- iOS (App Store): On your iOS device go to Settings → Apple ID → Subscriptions → find the Atlassian subscription → Cancel.
- Android (Google Play): Open Google Play → Menu → Subscriptions → find the Atlassian subscription → Cancel.
- Billing and refunds for app-store purchases are handled by Apple or Google, not Atlassian.
What happens when you cancel
Access and billing
For direct web subscriptions, deactivation occurs at the end of the current subscription period.
Access typically continues for 15 days after the period ends; free plans and trials behave differently (see below).
Data and plan changes
Free plan cancellations are immediate and trials end immediately upon cancellation.
Be aware of possible data removal or permanent deletion over time if an account remains inactive; export or back up important content before cancelling.
Will I get a refund?
Refunds for direct (Atlassian) subscriptions
- Monthly subscriptions: refundable only within the first paid month in most cases.
- Annual subscriptions: refundable if requested within 30 days of payment (per Atlassian policy and Customer Agreement).
- The Atlassian Customer Agreement confirms the customer may terminate within 30 days of initial order and request a refund; otherwise fees are generally non‑refundable.
Refunds for App Store purchases
- Requests for refunds for iOS purchases must be made to Apple and follow Apple’s policies.
- Requests for refunds for Android purchases must be made to Google Play and follow Google’s policies.
- Atlassian cannot process refunds for subscriptions billed through Apple or Google.
Atlassian plans and pricing
Where to check official prices
Pricing and plan details change frequently; always check Atlassian’s official pricing pages for current information.
For product-specific pricing and features, see Atlassian’s site and product pricing pages.
Notes about billing cycles
Billing cycles (monthly vs annual) affect refund eligibility - annual purchases typically have a 30‑day refund window for direct purchases.
Do not assume the same refund rules apply to purchases made through app stores; check Apple or Google policies for those purchases.
Your consumer rights in Singapore
Legal context
Singapore’s Consumer Protection (Fair Trading) Act and Unfair Practices guidelines do not generally provide a statutory 14‑day cooling‑off right for digital subscriptions.
Refunds and cancellation rights for digital services are typically governed by the provider’s terms unless the service is faulty or there was misrepresentation.
Practical implications
Atlassian’s explicit 30‑day return/termination clause in their Customer Agreement offers more generous rights than the statutory minimums for digital services in Singapore.
If you believe the service is defective or misrepresented, retain records and contact support or consider consumer advice channels in Singapore.
Customer experiences
Positive reports
Some users report quick refunds and reversal to free plans when cancellations or mistaken purchases were raised promptly.
There are reports of refunds processed within 24 hours for clear mistakes, restoring accounts to free plans.
Negative reports
Many users report issues including unexpected billing, difficulty contacting support, and concerns about data loss after deactivation.
Complaints include unexpected upgrades/charges, difficulty deleting trial accounts, and slow or restricted support for non‑paying users.
Documentation checklist
Before you cancel
- Confirm you are signed in as the organization or billing admin (admin.atlassian.com).
- Record the subscription name, subscription ID and next billing date.
- Export or back up critical project data and attachments before cancelling.
For refund or support requests
- Save invoices, payment receipts and the original order date.
- Keep screenshots of billing pages and any communication with support or app stores.
- Note the purchase channel (Atlassian direct, Apple App Store or Google Play) - refunds depend on this.
Common mistakes
Canceling through the wrong channel
Users sometimes try to get refunds from Atlassian for app-store purchases; Apple or Google handle those refunds instead.
Check which vendor billed you before requesting a refund or cancellation.
Missing admin access or refund windows
Not having organization or billing admin rights prevents cancellation via admin.atlassian.com; ask your admin to perform the cancellation.
Missing the 30‑day refund window for annual plans or the first-month window for monthly plans often leads to non‑refundable situations.
Comparative recap
| Channel | Details | Cancellation effect | Refund handling |
|---|---|---|---|
| Web (Atlassian direct) | Direct billing | Deactivation at end of current period; access continues ~15 days after period ends | Monthly refundable within first paid month; annual refundable within 30 days |
| App Store (iOS) | App Store billing | Cancel in Apple subscriptions; subscription stops per Apple rules | Refunds handled by Apple (request via Apple) |
| Google Play (Android) | Play Store billing | Cancel in Google Play subscriptions; subscription stops per Google rules | Refunds handled by Google Play (request via Google) |
After cancelling
Useful links
- How to cancel subscription (Atlassian support): https://support.atlassian.com/statuspage/docs/cancel-your-subscription/
- Atlassian Customer Agreement (refund/termination terms): https://www.atlassian.com/legal/customer-agreement
- Product pricing page (example): https://www.atlassian.com/en/software/confluence/pricing
- Cancellation guides and experiences: Postclic guide (ZA) and Postclic guide (AE)
Next steps
After canceling, verify billing was stopped and retain confirmation emails or screenshots for your records.
If you believe you qualify for a refund or encounter issues, gather documentation and contact Atlassian support or the app‑store support team depending on your purchase channel.
Address
Registered office
Atlassian Pte. Ltd. (registered address in Singapore)
38 BEACH ROAD, #23-11, SOUTH BEACH TOWER, Singapore 189767
Notes
There is no separate cancellation address listed; use the admin console for subscription actions and official support channels for refund requests.
For legal terms and refund detail, consult the Atlassian Customer Agreement linked above.