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I hereby notify you of my decision to terminate the contract relating to the Autodesk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Autodesk: Easy Method
What is Autodesk
Overview
Autodesk is a software-as-a-service provider of design, engineering, and construction tools such as AutoCAD, Revit, Fusion, and Maya. The company sells subscription plans for individuals and businesses, delivered as cloud-enabled desktop and mobile applications.
How Autodesk is delivered
Products are typically sold as time-based subscriptions (monthly, annual, multi-year) and may be purchased directly from Autodesk or via platforms like the Apple App Store or Google Play.
How to cancel Autodesk
Cancel a direct (web) subscription
- Sign in to your Autodesk Account.
- Go to Billing and Orders → Subscriptions and Contracts.
- Select the product and choose “Turn Off” auto‑renew. The subscription remains active until the expiry date.
Cancel via mobile app stores
- iOS (App Store): On your iOS device open Settings → Subscriptions → select the Autodesk subscription and cancel. Refunds are handled by Apple.
- Android (Google Play): Open the Google Play app → profile icon → Payments & subscriptions → Subscriptions → select the Autodesk subscription and cancel. Refunds are handled by Google Play.
What happens when you cancel
Access after cancellation
When you turn off auto‑renew, your subscription remains active until the end of the paid period. You retain access to the software and cloud services until expiration.
Renewal and account state
After the paid period ends the subscription will not renew and features tied to the subscription will be disabled. Data retention or access after expiry depends on Autodesk policies for inactive accounts and product type.
Will I get a refund?
Autodesk direct-purchase refund windows
- Monthly subscriptions purchased directly: full refund if requested within 15 days of initial purchase or renewal.
- Annual or 3‑year subscriptions purchased directly: refund requests accepted within 30 days of purchase or renewal (including Flex token orders).
App store refunds and exceptions
- Purchases through the Apple App Store or Google Play follow Apple’s or Google’s refund policies; Autodesk’s 15/30‑day policy does not apply.
- For disputed charges or unresolved support issues, contact your payment provider or the platform (Apple/Google). You may also escalate to local consumer authorities if needed.
Autodesk plans and pricing
Pricing table (Singapore)
| Plan | Price | Period | Features |
|---|---|---|---|
| AutoCAD (annual) | S$2,873/year | annual | Includes AutoCAD, specialized toolsets, and apps |
| AutoCAD LT (annual) | S$731/year | annual | 2D CAD software for drafting, drawing, and documentation |
| Revit (annual) | S$4,028/year | annual | Building Information Modeling (BIM) design and construction |
| Architecture, Engineering & Construction Collection (annual) | S$4,927/year | annual | Includes Revit, AutoCAD, Civil 3D, Forma Site Design, etc. |
| Civil 3D (annual) | S$3,848/year | annual | Civil engineering design and construction documentation |
| BIM Collaborate Pro (annual) | S$1,428/year | annual | Cloud-based design co-authoring and collaboration for Revit, Civil 3D, AutoCAD Plant 3D |
| Product Design & Manufacturing Collection (annual) | S$4,519/year | annual | Includes Inventor, AutoCAD, Fusion 360, and more |
| Fusion (Fusion 360) (annual) | S$981/year | annual | Cloud-based product design - 3D modeling, electronics, simulation, data management |
| Maya (annual) | S$2,693/year | annual | 3D animation, modeling, simulation, and rendering |
| 3ds Max (annual) | S$2,693/year | annual | 3D modeling, animation, and rendering |
| Media & Entertainment Collection (annual) | S$3,739/year | annual | Includes Maya, 3ds Max, Arnold |
| Navisworks Simulate (annual) | S$1,537/year | annual | Clash detection, coordination, 5D analysis and simulation tools |
| AutoCAD Revit LT Suite (annual) | S$916/year | annual | Revit LT + AutoCAD LT bundle |
| AutoCAD Web (annual) | S$159/year | annual | Web/mobile access to draft, annotate, and collaborate on DWG files |
Notes on pricing
All listed prices are annual subscription rates in Singapore Dollars (SGD) and include GST. Monthly and daily Flex options exist but are not listed here.
Your consumer rights in Singapore
Contractual and statutory position
Under Singapore consumer protection law, there is no automatic statutory “cooling‑off” right for digital content that overrides contract terms. Refunds and cancellations follow the seller’s published policy and the platform terms if purchased via an app store.
Options for unresolved issues
- If a direct purchase is outside the published refund window, remedies depend on the contract and the vendor response.
- For mischarges or unresolved support disputes, consumers may contact their card issuer, the app platform (Apple/Google), or raise complaints with local authorities such as the Competition and Consumer Commission of Singapore (CCCS).
Customer experiences
Positive feedback summary
Some reviewers praise Autodesk products for strong functionality and industry integration. For example, user ratings for Autodesk Construction Cloud show generally high scores for features and usability, with many users recommending the product.
Negative feedback summary
Other feedback highlights customer support issues, account or billing frustrations, and instability in some cases. Public review pages and community forums include reports of difficult support interactions and billing disputes.
For more public reviews, see community and review pages such as Trustpilot and Autodesk forums.
Trustpilot: Autodesk on Trustpilot
Autodesk forum example: Forum thread on support experiences
Documentation checklist
Information to prepare
- Autodesk account email and username.
- Order number or receipt showing purchase date and product.
- Payment method details used for the purchase (card, PayPal, etc.).
Evidence for refunds or disputes
- Screenshot(s) of subscription status, billing page, or error messages.
- Correspondence with Autodesk support and any case/ticket numbers.
- Dates of attempted cancellations, renewals, and any automated receipts.
Common mistakes
Not turning off auto‑renew
A common error is attempting to "cancel" but not disabling auto‑renew in the Autodesk Account. Ensure "Turn Off" auto‑renew is selected; otherwise the subscription can renew automatically.
Assuming app store refunds follow Autodesk rules
Another frequent mistake is expecting Autodesk’s 15/30‑day refund policy to apply to purchases made through Apple or Google. App store purchases are governed by Apple’s or Google’s refund rules, not Autodesk’s direct‑purchase policy.
Comparative recap
At-a-glance comparison
| Aspect | Direct (Autodesk web) | App Store (Apple) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Autodesk Account → Billing and Orders → Turn Off auto‑renew | iOS Settings → Subscriptions → Cancel | Google Play → Payments & subscriptions → Cancel |
| Refund policy | 15 days (monthly) / 30 days (annual or 3‑year) | Governed by Apple’s refund policy | Governed by Google Play refund policy |
| Access after cancel | Active until end of paid period | Varies by platform; check subscription details | Varies by platform; check subscription details |
Key takeaway
If you purchased directly, follow Autodesk Account steps and check the 15/30‑day refund windows. If purchased via a mobile platform, manage cancellations and refund requests through that platform.
After cancelling
Next steps
- Keep receipts and confirmation emails until the subscription expiry and refund resolution (if any).
- If you believe a refund applies, submit the request promptly within the stated window and retain any case number from support.
Helpful links and resources
- General cancellation guidance example: Postclic: cancelling AutoCAD
- Public reviews and experiences: Trustpilot: Autodesk
- Community support and forum reports: Autodesk forum thread
Address
Autodesk Asia office
Autodesk Asia Pte. Ltd.
3 Fusionopolis Way, #10-21, Symbiosis, Singapore 138633
Notes
Use your Autodesk account dashboard or the app platform account to handle cancellations. For payment disputes or regulatory guidance in Singapore, consider contacting your payment provider or the appropriate consumer authority.