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Cancel AVG
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Avg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Avg: Easy Method
What is Avg
Overview
AVG is a subscription-based security product that provides antivirus, web protection and related features for devices and networks.
It sells direct subscriptions and mobile app purchases across channels such as the AVG website, Google Play and Apple App Store.
Main features
Core features include malware scanning, ransomware protection, VPN (separate plan), and device-specific protections for mobile and desktop.
Business editions add endpoint management, firewall controls and email protection for managed devices.
How to cancel Avg
Cancel via App Store (iOS)
- Go to your Apple ID settings → Subscriptions → locate AVG → tap “Cancel Subscription.”
- Note: App Store purchases must be managed through Apple; AVG Account cannot cancel App Store subscriptions.
Cancel via Google Play (Android)
- Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → select AVG → tap “Cancel subscription.”
- Note: Google Play purchases must be managed through Play Store; AVG Account cannot cancel Google Play subscriptions.
Cancel via Web / AVG website
- Log in to AVG MyAccount → My Subscriptions → click “Cancel Subscription” for the product → confirm cancellation.
- This stops auto-renewal for web purchases but does not refund the current active period by default.
Cancel via Notification Email
- Click the cancellation link in the renewal notification email → follow the prompts → confirm via the confirmation email link.
- Alternate route for web purchases; outcome is similar to cancelling in MyAccount.
What happens when you cancel
Access after cancellation
Cancelling stops future automatic billing but typically keeps the product active until the end of the current paid period.
You retain access to features already paid for until expiry unless otherwise stated in your purchase terms.
Billing and data
Cancellation prevents future charges but does not automatically delete your AVG account or stored account data.
If you need account removal or data deletion, request it separately via AVG support or account settings.
Will I get a refund?
30‑day money‑back guarantee
AVG offers a 30‑day money‑back guarantee for eligible purchases made via the AVG website and Google Play.
If you request a refund within 30 days for eligible web or Play purchases, you may receive a full refund per AVG policy.
Mobile store exceptions
- App Store (iOS) purchases: refunds must be requested through Apple’s refund process. AVG cannot process App‑Store refunds directly.
- Google Play purchases: eligible for the 30‑day policy but processed through the Play/AVG refund flow as applicable.
Processing time and restrictions
- Refund processing via AVG takes up to 7 business days for credit/debit or PayPal; up to 14 business days for other methods.
- No refund if purchase is older than 30 days. Additional restrictions apply for resellers, physical media, repeated refunds, some VPN heavy‑use cases, and EULA violations.
Avg plans and pricing
Summary
The table below lists selected AVG plans and pricing information referenced for Singapore and business editions.
Prices and periods come from AVG product listings and verified data sources.
| Plan | Price | Period | Features |
|---|---|---|---|
| AVG AntiVirus PRO for Android | S$9.99 | One-time / per item | Advanced mobile protection: malware, anti-theft, app/data protection |
| AVG Secure VPN (1 year) | Approximately S$4.49/month (≈ S$53.88/year) | Annual | VPN service with 30-day money-back guarantee |
| AVG Secure VPN (2 years) | Approximately S$4.39/month (≈ S$105.36 for 2 years) | 2-year | VPN service with 30-day money-back guarantee |
| AVG Secure VPN (3 years) | Approximately S$4.39/month (≈ S$158.04 for 3 years) | 3-year | VPN service with 30-day money-back guarantee |
| AVG AntiVirus Business Edition | US$46.99 per device per year (see notes) | Annual | Endpoint antivirus with cloud management |
| AVG Internet Security Business Edition | US$56.99 per device per year (see notes) | Annual | Enhanced endpoint security with firewall and email protection |
| AVG Ultimate / Internet Security (unofficial reseller example) | S$13 (1 device / 1 year) | Annual | Bundle antivirus, VPN, TuneUp (Ultimate) or antivirus+firewall (Internet Security) |
Notes on pricing
Sourcing for Singapore pricing includes AVG’s local and international listings; some reseller prices may reflect promotions or grey‑market offers.
Business edition prices are listed in USD per device per year as provided in verified data.
Your consumer rights in Singapore
Refund rights within 30 days
Under AVG’s policy you may be eligible for a full refund if you request within 30 days for purchases via the AVG website or Google Play.
Keep proof of purchase and dates to support any refund claim within the 30‑day window.
App Store purchases and rights
Purchases made through Apple’s App Store must use Apple’s refund process; AVG is not responsible for App‑Store refunds.
If you bought via App Store, contact Apple directly for refund requests and transaction disputes.
Auto‑renewal notices and cancellation windows
AVG provides auto‑renewal notifications - up to 45 days before renewal for annual plans or 15 days for some subscriptions per their guidance.
Users can cancel to prevent future billing; cancellation usually must be done at least 16 days prior to renewal for some offers - check the renewal notice for exact timing.
Support and enforcement
Some users report difficulties exercising rights, including delayed responses or incomplete refunds; keep documentation and escalate if needed.
If problems persist, consider contacting your payment provider (bank/PayPal) or filing a formal dispute as a last resort.
Customer experiences
Reported problems
Public reports (forum and social media) include issues with continued automatic renewals after cancellation and delayed or denied refunds.
Common complaints mention long support hold times, circular routing between channels, and refunds that are slow or not issued.
Common positive outcomes
Many cancellations via the correct channel (Apple/Google/MyAccount) proceed without incident when the correct steps and proof are provided.
Refunds requested within the 30‑day window for web/Play purchases are often processed when documentation is complete.
Documentation checklist
Essential purchase records
- Order receipt or confirmation email with purchase date.
- Subscription ID or invoice number (if provided).
- Payment method details (last four digits of card, PayPal account).
Support evidence
- Screenshots of subscription status in App Store/Google Play/MyAccount.
- Copies of renewal notification emails and cancellation confirmation emails.
- Chat transcripts or support emails if you already contacted AVG.
Common mistakes
Cancelling in the wrong place
Users often try to cancel App Store or Google Play subscriptions inside the AVG Account; those channels cannot stop mobile-store billing.
Always cancel in the store where the purchase was made: Apple ID for iOS, Google Play for Android, MyAccount for web purchases.
Timing and refund expectations
Expecting an immediate refund after cancelling is a frequent mistake; cancellation stops renewal but does not auto‑refund the current period.
If you need a refund, submit a request within the 30‑day window (web/Play) and allow the stated processing time (up to 7 - 14 business days).
Comparative recap
Channel comparison
| Channel | Cancellation method | Refund eligibility | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID settings → Subscriptions → AVG → Cancel Subscription | Refunds via Apple refund process only | Cannot cancel via AVG Account; contact Apple for refunds |
| Google Play (Android) | Open Play Store → Profile → Payments & subscriptions → Subscriptions → AVG → Cancel subscription | Eligible under 30‑day policy for Play/web purchases (follow Play/AVG flow) | Cannot cancel via AVG Account; use Play Store controls |
| Web / AVG website | Log in to AVG MyAccount → My Subscriptions → Cancel Subscription → Confirm | Eligible for 30‑day money‑back guarantee (web purchases) | Stops auto‑renewal; cancellation does not refund current period by default |
| Notification Email | Click cancellation link in renewal email → follow prompts → confirm via confirmation email | Same as web purchases if linked to AVG account | Alternate method for web purchases; keep email confirmation |
Key takeaway
Always cancel in the vendor where you purchased the subscription and keep proof of cancellation and purchase for any refund or dispute.
Use AVG’s web cancellation for direct purchases, Play Store for Android and Apple for iOS to avoid billing continuing unexpectedly.
After cancelling
What to check
- Confirm you received an email confirming cancellation and keep it for records.
- Monitor your bank or payment method for any unexpected post‑cancellation charges.
Useful links
- AVG support: how to unsubscribe (mobile)
- AVG: how to cancel AVG subscription (how-to page)
- AVG subscription management page
- AVG Account FAQ
Address
Local assistance
For local distributor assistance in Singapore, contact AppTools at the address below.
Postal details
AppTools (local distributor for AVG)
Level 35, The Gateway West, 150 Beach Road, Singapore 189720