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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Avid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Avid: Easy Method
What is Avid
Overview
Avid is a provider of audio and video production software and services used by professionals in media, music, and post‑production. Offerings include subscription tiers and perpetual licences for tools such as Pro Tools.
Products and delivery
Avid distributes software as web purchases and via app stores, and sells physical boxed perpetual licences through resellers. Subscriptions are managed online or by the platform used to purchase.
How to cancel Avid
Cancel via Web (MyAvid)
- Sign in to MyAvid and go to your subscriptions or account page.
- To cancel within 14 days of purchase, use the "Need to Cancel" option for an immediate termination and full refund.
- To stop future charges (non‑Germany locales), choose "Cancel Subscription" or turn off auto‑renewal; this leaves the subscription active until the end of the paid term.
Cancel via App Store or Google Play
- If you subscribed through Apple or Google, cancel in your Apple ID or Google Play subscriptions page.
- Refunds and cancellation enforcement for these purchases are governed by Apple or Google’s policies, not Avid’s direct web process.
Cancel or return physical / on‑order products
- Contact Avid Customer Care before shipping if you need to cancel an order.
- If an item ships, return unopened items within 30 days to be eligible for refund or credit, subject to exclusions.
What happens when you cancel
Access and use
If you cancel an auto‑renewing subscription via MyAvid (non‑Germany locales), the subscription remains usable until the end of the current paid period.
If you cancel using the "Need to Cancel" option within 14 days, the subscription is terminated immediately.
Billing and renewals
Stopping auto‑renewal prevents future charges but does not trigger a refund for unused time in most cases.
For platform (App Store/Google Play) purchases, billing and renewals follow the respective platform’s rules.
Licences and data
Perpetual licences generally remain valid under their terms; subscription cancellations typically do not delete your account or purchased licence records.
Always export or backup any user data or projects before cancelling if you might lose access to cloud features.
Will I get a refund?
Web subscription purchases
Refunds for web subscriptions are available only if you cancel within 14 days of the initial purchase; renewals are excluded from this 14‑day refund right.
Refunds are processed quickly (approximately 1 - 3 business days) and typically appear on statements in ~5 - 10 business days; it may take up to 30 days depending on billing cycles.
Platform (App Store / Google Play) purchases
- Subscriptions bought via Apple or Google are managed by those platforms; their refund and cancellation policies apply.
- If you need a refund for a platform purchase, request it through Apple or Google support as appropriate.
Physical and digital products
- Unopened physical items can be returned within 30 days for refund or credit, with some exclusions (e.g., reference guides, support plans, activated rentals/subscriptions).
- Digital products are generally non‑refundable unless there is a verifiable technical issue; billing disputes should be raised within 30 days of the statement.
Avid plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro Tools Artist | ≈ S$13.50 / S$135 | Monthly / Annual | Entry‑level subscription tier |
| Pro Tools Studio | ≈ S$47.00 / S$402 | Monthly / Annual | Mid‑tier subscription |
| Pro Tools Flex | ≈ S$135 / S$1,343 | Monthly / Annual | Top‑tier full access |
| Pro Tools Perpetual (1‑Year Update & Support) | S$1,065 | One‑time | Perpetual licence with 1‑year updates & support |
| Pro Tools Artist Perpetual License (boxed) | S$347 | One‑time | Perpetual entry‑level licence (via Ubuy Singapore) |
| Pro Tools Studio Perpetual License (boxed) | S$1,039 | One‑time | Perpetual mid‑tier licence (via Ubuy Singapore) |
| Pro Tools Ultimate Perpetual License (boxed) | S$2,568 | One‑time | Perpetual top‑tier licence (via Ubuy Singapore) |
Notes on pricing
These are approximate SGD estimates converted from USD (1 USD ≈ S$1.35) or sourced from Ubuy Singapore for boxed/perpetual products.
Avid does not list official SGD prices for Singapore on its site; use these figures only as a guide.
Your consumer rights in Singapore
Legal context
Singapore’s Consumer Protection (Fair Trading) Act provides protections against unfair practices; however, digital subscription refund rights depend largely on provider terms unless a statutory breach can be shown.
There is no explicit Avid policy text in the available documents that changes these local rights.
Recommended actions
- Act promptly: cancel via the correct channel within 14 days for web purchases if you want a refund.
- Keep evidence: save receipts, screenshots, and confirmation messages to support any dispute.
- Escalate if necessary: contact Avid Support, your payment provider, or consumer protection agencies if charges are incorrect.
Customer experiences
Common complaints reported
Public reviews include reports of users being charged after attempting to cancel, or cancellations not being honoured, resulting in continued auto‑renewals.
Other common issues include licence recognition problems and slow or unresponsive customer support.
Where these reports appear
- Multiple Trustpilot complaints document recurring billing and support frustrations: Trustpilot - avid.com.
- Knowledge base articles exist for policy explanations but do not negate the user reports seen on review sites: Avid KB - Pro Tools Price Adjustment.
Documentation checklist
What to gather before cancelling
- Order number or subscription ID from MyAvid or your purchase confirmation email.
- Payment method details and transaction dates showing the charge.
- Screenshots of your subscription page, cancellation options used, and any confirmation messages.
If you need to escalate
- Keep timestamps of contact attempts with Avid Support and any case or ticket numbers.
- Record correspondence with Apple/Google if the purchase was via their stores.
Common mistakes
Wrong cancellation channel
Trying to cancel a subscription via MyAvid when it was purchased through Apple or Google will not stop platform billing. Always cancel on the platform where you subscribed.
Assuming cancellation equals refund
Turning off auto‑renewal stops future charges but typically does not provide a refund for unused paid time. For web purchases, only cancellations within 14 days can trigger a refund.
Not keeping proof
Failing to save payment receipts, screenshots, or cancellation confirmations makes disputes harder to resolve, especially if you must escalate to your bank or a consumer agency.
Comparative recap
At‑a‑glance summary
| Plan | Price | Period | Cancel / Refund summary |
|---|---|---|---|
| Pro Tools Artist | ≈ S$13.50 / S$135 | Monthly / Annual | Cancel via MyAvid to stop renewal; refunds only if cancelled within 14 days (web purchases). |
| Pro Tools Studio | ≈ S$47.00 / S$402 | Monthly / Annual | Same rules as Artist; platform purchases follow Apple/Google policies. |
| Pro Tools Flex | ≈ S$135 / S$1,343 | Monthly / Annual | High‑tier subscription; refund window for web purchases only within 14 days. |
| Perpetual licences (various) | S$347 - S$2,568 / S$1,065 (1‑yr support) | One‑time | Boxed/perpetual items may be returnable unopened within 30 days; some exclusions apply. |
Key takeaway
For web subscriptions, the 14‑day cancellation window is critical for refunds. For App Store/Google Play purchases, manage cancellations and refund requests through those platforms.
After cancelling
Follow up actions
- Save any cancellation confirmation and monitor your card/statement for refunds or continued charges.
- If charged incorrectly, contact Avid Support and your payment provider promptly.
Helpful links
- Avid Knowledge Base (policy and support articles): Avid KB - Pro Tools Price Adjustment
- Public reviews and reports from other users for context: Trustpilot - avid.com
Address
Local office
Avid (local operations contact) - 315 Alexandra Road #03-01 Performance Centre Singapore 159944.
Contact note
Use the address above for postal correspondence; for subscription and refund actions, follow the online account or app store processes described earlier.