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Avira

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Termination letter drafted by a specialized lawyer
Sender
Cancel Avira Subscription | Postclic
Avira
1 HarbourFront Avenue #14‑07 Keppel Bay Tower
098632 Singapore Singapore
support@avira.com
Cancellation of Avira contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Avira service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Avira
1 HarbourFront Avenue #14‑07 Keppel Bay Tower
098632 Singapore , Singapore
support@avira.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Avira. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Avira: Easy Method

What is Avira

Overview

Avira is a subscription-based security software provider offering antivirus, VPN, and device protection tools for consumers and small businesses.

It protects against malware, phishing, and other online threats and is available through direct web subscriptions and app stores.

Where it is offered

Avira is distributed via its website and third-party app stores such as Apple App Store, Google Play Store, and Microsoft Store.

Subscription terms and management steps depend on the purchase channel you used.

How to cancel Avira

If you subscribed on Avira’s website (web)

  • Sign in to your Avira account on the website.
  • Go to Subscriptions → Show Renewal Settings → Cancel Subscription Renewal → confirm.
  • Web cancellation stops future charges; your paid service continues for the remainder of the current term.

If you subscribed via an app store (iOS / Android / Microsoft)

  • Cancel directly through the platform where you purchased: Apple App Store, Google Play Store, or Microsoft Store.
  • Uninstalling the app does not cancel the subscription or stop renewals.
  • Avira cannot cancel subscriptions purchased via third‑party app stores for you; use the store's subscription management controls.

What happens when you cancel

Access after cancellation

Cancelling a subscription stops future automatic renewals but does not usually terminate current paid access immediately.

You will typically retain full access to premium features until the end of the paid term you already paid for.

Billing and data

Cancellation prevents new charges; previously billed amounts are subject to refund rules described below.

Your account data and settings generally remain, but consider exporting or recording important information before expiry.

Will I get a refund?

Refunds for direct (web) purchases

  • Monthly web purchases: full refund available within 14 days of initial purchase.
  • 1-, 2- or 3-year (annual/multi-year) web purchases: full refund window of 60 days from purchase.
  • Annual renewal payments may be eligible for prorated refunds for unused months remaining.

Refunds for app store purchases

  • Subscriptions bought via Apple App Store, Google Play, or Microsoft Store follow the store’s refund policies.
  • Contact the relevant store (not Avira) to request refunds for purchases made through that platform.

Avira plans and pricing

Pricing table overview

The table below lists App Store in-app purchase options observed in Singapore listings. Some entries may be duplicates or alternative tiers.

Period values shown as listed (many App Store items do not specify monthly/annual).

Plan Price (SGD) Period Features
Avira Mobile Identity & Web Protection (iOS, in-app) S$7.48 One-time / unspecified Identity & Web Protection
Avira Mobile Pro: Identity & Web Protection (duplicate?) S$8.48 One-time / unspecified Pro: Identity & Web Protection
Avira Mobile Identity & Web Protection (second duplicate) S$2.48 One-time / unspecified Identity & Web Protection
Avira Mobile Ultimate Security - Pro + VPN S$33.98 One-time / unspecified Ultimate Security - Pro + VPN
Avira Mobile Ultimate Security - Pro + VPN (alternate price) S$5.48 One-time / unspecified Ultimate Security - Pro + VPN (lower variant)
Avira Prime Mobile S$34.98 One-time / unspecified Prime Mobile Trial
Avira Prime Mobile (alternate) S$35.98 One-time / unspecified Avira Prime Mobile
Avira Mobile Identity & Web Protection (high tier?) S$21.98 One-time / unspecified Identity & Web Protection (possibly higher tier)
Avira Mobile Pro (duplicate?) S$8.48 One-time / unspecified PRO

Your consumer rights in Singapore

Legal protections

Under Singapore law, the Consumer Protection (Fair Trading) Act (CPFTA) and the Unfair Contract Terms Act (UCTA) protect consumers against unfair contract terms and misleading practices.

This includes protections where automatic renewals, unclear cancellation steps, or inadequate notice may be considered unfair.

Enforcement and remedies

  • If Avira’s practices are unfair or misleading, you may seek remedies through the Consumers Association of Singapore (CASE) for mediation.
  • If necessary, unresolved disputes can be pursued through small claims or other tribunals available in Singapore.

Customer experiences

Positive reports

Some users reported that Avira promptly issued refunds after contacting support for unexpected charges.

These cases suggest customer support can resolve billing issues when contacted directly.

Negative reports

  • Several users described confusing auto-renewal prompts and unclear cancellation paths leading to unintended payments.
  • Complaints include difficulty locating cancel options and excessive or unclear billing notifications.

Documentation checklist

Before contacting support

  • Order number or transaction ID (from receipt or app store).
  • Account email used to subscribe and date of purchase.
  • Screenshot of subscription page, renewal settings, and billing charges.

For app store purchases

  • Provide the platform (Apple/Google/Microsoft) and the store transaction ID.
  • Gather any store receipts or confirmation emails to speed up requests to the store.

Common mistakes

Uninstalling the app instead of cancelling

Many users assume that deleting the app cancels the subscription. It does not; subscriptions continue to renew until cancelled in the store or via Avira web (if purchased directly).

Assuming automatic refunds

Assuming you will automatically receive a refund can cause frustration. Refund eligibility depends on where you purchased and the timing relative to the refund windows.

Always check the purchase channel and its refund rules before relying on refunds.

Comparative recap

Quick comparison

The table below summarizes where to cancel and typical refund windows by purchase channel. Use it to determine the correct cancellation route.

Channel Where to cancel Period
Direct (Avira website) Sign in → Subscriptions → Show Renewal Settings → Cancel Subscription Renewal Monthly: 14 days; Annual/multi‑year: 60 days; prorated possible for annual renewals
Apple App Store (iOS) Manage subscriptions in your Apple ID / App Store account Refund policy per Apple Store (contact Apple)
Google Play Store (Android) Manage subscriptions in Google Play account Refund policy per Google Play (contact Google)
Microsoft Store Manage subscriptions in Microsoft account / Store Refund policy per Microsoft Store (contact Microsoft)

After cancelling

What to check next

Confirm that automatic renewal is turned off in your account or app store and keep any confirmation emails or screenshots as proof.

Monitor your payment method for any unexpected charges after cancellation and report them promptly.

Helpful links

Address

Local contact location

Registered local address for Avira-related services in Singapore (for reference):

1 HarbourFront Avenue #14‑07 Keppel Bay Tower Singapore 098632

Final note

When requesting cancellation or refunds, use the documentation checklist above and contact the correct platform where you purchased to avoid delays.

If you believe your consumer rights under Singapore law have been breached, consider contacting CASE for mediation or pursuing small claims if necessary.

FAQ

To cancel your Avira subscription purchased through the website, sign in to your Avira account, go to Subscriptions, select Show Renewal Settings, then click Cancel Subscription Renewal and confirm. Make sure to keep proof of your cancellation.

To cancel your Avira subscription from the Apple App Store, manage your subscriptions directly in your Apple ID or App Store account. Remember that uninstalling the app does not cancel the subscription, and keep proof of your cancellation.

When you cancel your Avira subscription, future automatic renewals will stop, but you will typically retain access to premium features until the end of your current paid term. Keep a record of your cancellation for reference.

Yes, if you cancel your Avira subscription within the refund window—14 days for monthly purchases or 60 days for annual purchases—you may be eligible for a full refund. Always keep proof of your cancellation request.

To cancel your Avira subscription purchased through the Google Play Store, you need to manage your subscriptions in your Google Play account. Uninstalling the app will not cancel the subscription, so ensure you keep proof of your cancellation.