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Cancel BRANCH
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Branch service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Branch: Easy Method
What is Branch
Overview
Branch is a Git management and collaboration tool designed to simplify creating, managing, and cancelling branches in development workflows.
The service aims to streamline version control, integrate with common developer tools, and provide subscription plans for teams and enterprises.
Who uses it
Typical users include developers, engineering teams, and product managers who need structured branch management and collaboration features.
Branch offers self-serve and paid tiers to accommodate small teams up to larger organisations with higher usage needs.
How to cancel Branch
Cancel on iOS (App Store)
- Open your device Settings and go to your Apple ID Subscriptions to manage and cancel Branch subscriptions.
- Uninstalling the app does not cancel the subscription; you must cancel in Apple subscription manager at least 24 hours before renewal.
- For guidance on managing Apple subscriptions see this article: How to manage iOS subscriptions.
Cancel on Android (Google Play)
- Open Google Play, tap your profile, select Payments & subscriptions → Subscriptions, locate Branch and cancel there.
- Cancellation via Google Play stops future renewals but access usually remains until the paid period ends.
- Branch’s policy states subscriptions must be cancelled through the platform manager (Google Play) rather than via the app.
Cancel on Web / Direct account
- If you have a direct Branch account (not via App Store/Google Play), email support to request account cancellation.
- Cancellation may also be available via in-app chat where offered, provided there are no outstanding advances, balances, pending transactions, refunds, or disputes.
- The account remains accessible until the cancellation request is processed.
What happens when you cancel
Access and duration
After cancelling a subscription through App Store or Google Play, you typically retain access until the end of the current billing cycle.
For direct Web accounts, access continues until Branch processes the cancellation request and clears any outstanding items.
Billing and renewals
Cancelled subscriptions do not renew after the current paid period ends; you must cancel at least 24 hours before renewal on platform-managed subscriptions.
Branch does not control billing for App Store or Google Play subscriptions; those platforms handle renewals and final charges.
Data and account retention
Account data may remain while your account is active; request deletion through support if you want data removed after cancellation and meet any preconditions.
Ensure there are no pending transactions, advances, or disputes before asking for full account deletion on direct accounts.
Will I get a refund?
Branch refund policy
Branch’s terms state that purchases and subscription payments are non-refundable and non-transferable; refunds and chargebacks are not generally offered.
This no-refund stance applies to most purchases and subscription periods as stated in Branch’s policy summaries.
Platform-specific refunds
- App Store (iOS): Refunds, if any, are handled by Apple, not Branch. Use Apple’s processes to request refunds.
- Google Play (Android): Google Play handles refunds for purchases made through that platform; Branch’s policy emphasises no refunds on its side.
Exceptions and statutory rights
Statutory consumer protections in Singapore may provide remedies in cases of defective or misrepresented services that can override a blanket no-refund policy.
If you believe services were defective or mis-sold, you may pursue local remedies such as small-claims court or assistance from consumer bodies.
Branch plans and pricing
Pricing summary
Below are the available plans and listed Singapore-dollar prices converted from USD at an approximate rate of 1 USD = 1.35 SGD.
Enterprise or custom pricing is available on request from Branch sales channels.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Self-Serve (over 10k MAU) | S$6.75 per 1k MAU | monthly | Free up to 10k MAU; S$6.75 per additional 1k MAU |
| Activation | S$269.00 | monthly | 100k volume credits |
| Engagement | S$673.65 | monthly | Deep linking, QR codes, landing pages; 100k volume credits |
| Performance | S$673.65 | monthly | Ad linking, attribution, ad integration, fraud defense; 100k volume credits |
Your consumer rights in Singapore
Statutory protections
Branch’s terms do not list a 14-day cooling-off or refund right, but Singapore law may provide protections against defective or misrepresented services.
Consumer rights can override contract terms in certain cases, such as misrepresentation, unfair dealing, or defective digital services.
How to pursue remedies
- Contact Branch support first to attempt resolution for defective or mis-sold services.
- If unresolved, consider filing a claim with the Small Claims Tribunal or seeking assistance from the Consumers Association of Singapore (CASE).
What to prepare
Collect transaction receipts, screenshots, correspondence with support, and any evidence of service defects or misrepresentations.
These documents support complaints to CASE or claims in tribunal processes.
Customer experiences
Positive feedback
Some users report Branch is easy to use with quick account setup and a simple interface for managing branches and workflows.
Review platforms list strong overall ratings for usability and core features among satisfied users.
Negative feedback
Other users report slow or unresponsive customer support, unresolved issues, and technical problems such as app crashes or holds on funds.
Recurring complaints include unclear fees, delays in processing, and intermittent system instability reported on public review sites.
Sources and where to read more
- Read user reviews and common complaints on Trustpilot: Trustpilot - Branch.
- See a comparative review that summarises pros and cons: Finder - Branch app review.
Documentation checklist
Before you cancel
- Locate your payment receipt or proof of subscription (App Store, Google Play, or direct invoice).
- Note the renewal date and cancel at least 24 hours before renewal for platform-managed subscriptions.
- Check for outstanding advances, balances, pending refunds, or disputes that may block account deletion.
When contacting support
- Include account ID, registered email, subscription platform, and a clear cancellation request.
- Attach screenshots of billing entries or error messages if your cancellation relates to a problem or dispute.
Common mistakes
Assuming uninstall cancels subscription
Many users mistakenly delete the app and assume the subscription is cancelled. On iOS and Android you must cancel via the platform subscription manager.
Uninstalling the app does not stop renewals; check Apple or Google subscription settings directly.
Missing the renewal window
Failing to cancel at least 24 hours before renewal often results in an unwanted charge for the next period.
Set calendar reminders and verify the platform billing date to avoid missed cancellation windows.
Not clearing outstanding items before account deletion
Attempting to delete a direct account with pending advances, disputes, or refunds can delay deletion.
Resolve any open balances or disputes first, and retain documentation proving resolution.
Comparative recap
Quick view of key differences
The table below summarises cancellation methods, refund likelihood, and pricing for common access methods to Branch.
Use this to choose the right cancellation path for your situation.
| Access method | Cancellation method | Refund likelihood | Price (SGD) | Period |
|---|---|---|---|---|
| App Store (iOS) | Cancel via Apple subscription manager in device settings | Low; refunds handled by Apple only | Varies by plan | monthly |
| Google Play (Android) | Cancel via Google Play subscription manager | Low; Branch policy states no refunds for canceled subscriptions | Varies by plan | monthly |
| Web / Direct | Email support or use in-app chat (if available) and meet preconditions | Low; Branch terms say purchases are final, but statutory rights may apply | Self-Serve: S$6.75 per 1k MAU; Activation: S$269.00; Engagement/Performance: S$673.65 | monthly |
After cancelling
What to monitor
Confirm cancellation via a receipt or platform confirmation and verify no further renewals occur after the period ends.
Keep copies of cancellation confirmations and any support correspondence for records.
Useful links
- Apple iOS subscription management guidance: How to manage iOS subscriptions.
- Customer reviews and reports: Trustpilot - Branch.
- Comparative review coverage: Finder - Branch app review.
- Example explanation of cooling-off/distance selling concepts (for contrast): Distance-selling example.
Address
Company location
Branch contact/address listed for service presence in Singapore:
13 Stamford Road, #B1‑33 Capitol Piazza, Singapore 178905
Support contact
For direct account cancellations or supporting documentation, contact Branch support as provided in your account or in-app help channels.
Keep all correspondence and receipts when requesting cancellation or account deletion.