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Cancel BREVO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Brevo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brevo: Easy Method
What is Brevo
Product summary
Brevo (formerly Sendinblue) is a SaaS platform for email marketing, SMS, and CRM tools designed for businesses of all sizes.
It provides campaign builders, automation, transactional email/SMS features, and tiered plans from a Free tier to Enterprise-level offerings.
Why this guide is for Singapore
This guide explains how cancellation, refunds, and practical next steps work for Singapore-based users of Brevo.
It highlights the platform’s stated policies and common user experiences relevant to local customers.
How to cancel Brevo
Cancel via the web (self-service)
- Sign in to your Brevo account and open the "My plan" or billing section in your account settings.
- Choose the option to cancel; cancellation typically takes effect at the end of your current billing period.
- After cancellation via the web, your account downgrades to the Free plan when the paid period ends.
When to contact support
- If you are on a yearly Professional plan you usually must contact Brevo support by raising a ticket to request cancellation.
- If you encounter account blocks, suspensions, or billing disputes, submit a ticket and keep the ticket ID for records.
What happens when you cancel
Access and feature changes
On cancellation, your paid features remain active until the end of the paid billing period.
When the period ends, your account will be downgraded to the Free plan and paid features will be removed.
Data and invoices
Your contact lists, campaigns, and stored data typically remain accessible but may be limited by Free plan quotas.
Keep billing invoices and export any data you need before access is further restricted.
Will I get a refund?
Brevo’s general refund stance
Brevo does not ordinarily refund unused credits, unused months, or renewals if you forget to cancel.
Outside specific legal exceptions, refunds for partial or unused periods are not provided per Brevo’s global policy.
Exceptions and EU cooling-off
- In EU jurisdictions a 14-calendar-day cooling-off right can allow cancellation and a refund, subject to conditions and to whether services have been started.
- Refunds under that rule must be processed within 14 calendar days of cancellation; see Brevo’s terms for details: Brevo Terms.
Brevo plans and pricing
Overview of published plans
The following table lists plan names, approximate SGD prices (estimates based on USD pricing) and headline features as published.
Brevo’s official site lists prices in USD; use their site for exact and up-to-date charges.
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | S$0.00 | Monthly | 300 emails/day, unlimited contacts, email editor, SMS & WhatsApp campaigns (SMS to Singapore not available as of May 5, 2025) |
| Starter | Approx. S$12.00 /month | Monthly | From 5,000 emails/month, no daily limit, AI content generator, basic reporting & analytics, email support |
| Standard | Approx. S$24.00 /month | Monthly | Marketing automation, A/B testing, advanced stats, multi-user access, send-time optimization |
| Professional | Approx. S$600.00 /month | Monthly | Unlimited contacts, dedicated account manager, priority support, advanced integrations |
| Enterprise | Custom (USD-based quotation) | Custom | Large-volume email (≥1M/month), sub-accounts, SLA, loyalty engine, dedicated manager |
Your consumer rights in Singapore
Jurisdictional limits
EU-specific consumer protections (for example, the 14-day cooling-off right) do not automatically apply to Singapore customers.
Your rights are primarily governed by the contract (Brevo’s terms) and by applicable Singapore law where relevant.
Practical steps for Singapore users
- Read Brevo’s terms and billing rules to confirm cancellation and refund procedures: Brevo Terms.
- Keep records: invoices, payment receipts, and any support ticket communications when disputing charges.
Customer experiences
Positive feedback
Many users praise the Free plan’s value and the platform’s ease of use, especially for startups and small teams.
Some localized reviews note helpful customer support and generally user-friendly tools.
Common complaints
- Expired or non‑rolling unused credits and no refunds for unused months frustrate some users.
- Reports exist of account suspensions, support delays, activation issues for SMS, and occasional technical bugs.
- For review summaries see Brevo’s community feedback: Trustpilot - Brevo reviews.
Documentation checklist
Before you cancel
- Account email, username, and last four digits of payment method.
- Current plan name, billing cycle, and next renewal date.
- Export any contact lists, campaign content, and reports you want to keep.
If you need a dispute or refund
- Copies of invoices and payment receipts for the disputed period.
- Support ticket numbers, timestamps, and any correspondence with Brevo staff.
- Records of service interruptions or blocks (screenshots recommended).
Common mistakes
Assuming automatic refunds
Many users expect prorated refunds or credit rollovers; Brevo’s usual policy is no refunds for unused periods or credits outside specific legal exceptions.
Always check your billing cycle and cancel before the renewal date if you want to avoid next-period charges.
Not saving important data
After downgrading to Free, feature limits can block access to exports or advanced reporting.
Always export contacts, templates, and reports before cancellation completes to avoid unexpected loss.
Comparative recap
Plan vs. cost at a glance
The table below summarizes plan name, approximate monthly SGD price, headline features, and refund stance for quick comparison.
| Plan | Approx. price (SGD/month) | Key features | Refund / cancellation notes |
|---|---|---|---|
| Free | S$0.00 | 300 emails/day, unlimited contacts, basic tools | No refunds (free tier); downgrade occurs at period end |
| Starter | Approx. S$12.00 | 5,000+ emails/month, AI tools, email support | No refund for unused months or credits per global policy |
| Standard | Approx. S$24.00 | Automation, A/B testing, advanced stats | No refund for unused period; cancel to avoid next renewal |
| Professional | Approx. S$600.00 | Dedicated manager, priority support, unlimited contacts | Yearly Professional often requires support ticket for cancellation; refunds not standard |
| Enterprise | Custom | High-volume, SLA, custom terms | Custom contract terms govern cancellation and refunds |
After cancelling
Immediate next steps
- Export contacts, templates, and any analytics reports before your access changes.
- Confirm cancellation by saving any confirmation messages or ticket numbers.
Where to get official info and help
- Brevo terms and policy details: Brevo Terms.
- Pricing and plan details: Brevo Pricing.
- User reviews and community feedback: Trustpilot - Brevo reviews.
Address
Brevo headquarters
Brevo’s listed headquarters address is:
106 Boulevard Haussmann, 75008 Paris, France
Contacting support
For billing or cancellation requiring manual intervention (for example, yearly Professional plans), submit a support ticket through your Brevo account.
Keep records of any ticket IDs and correspondence for follow up or disputes.