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Cancel CANDY AI
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Candy Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Candy Ai: Easy Method
What is Candy Ai
Overview
Candy Ai is an AI-driven SaaS platform that offers customizable AI companions, chat, image generation, voice calls, and character creation features.
The service focuses on personalized conversational experiences and automated content creation for users and marketers.
Main features
Key capabilities include unlimited chat (subject to plan), token-based image and content generation, and periodic updates to companions and features.
Plans are billed in USD and feature tiers include different billing frequencies and token allocations.
How to cancel Candy Ai
Cancel via the Candy Ai website (web)
- Open Candy Ai and sign in to your account.
- Go to Profile → Settings → Change Plan / Unsubscribe to cancel the subscription.
- Cancellation takes effect at the end of the current billing period per the terms of service.
Cancel via mobile app stores (iOS and Android)
- iOS: Cancel subscriptions in your iPhone Settings under Apple ID → Subscriptions; Candy Ai cannot cancel on your behalf. See instructions at the guide: How to cancel Candy AI (iOS).
- Android: Cancel via the Google Play app under Payments & Subscriptions → Subscriptions; Candy Ai cannot cancel for you. See the same guide: How to cancel Candy AI (Android).
What happens when you cancel
Access and billing
After you cancel, your paid subscription remains active until the end of the current billing period.
No new recurring charges will be made after the active period ends.
Tokens and account data
Unused tokens expire at the end of the billing period upon cancellation; there is no carryover or refund for unused tokens.
Candy Ai may retain account and service data according to its terms of service and privacy policy.
Will I get a refund?
Standard refund policy
Refunds are limited. Card purchases may be refundable within 24 hours of payment only if 20 tokens or fewer were used.
Technical issues on the user side are explicitly not refundable under the terms of service.
EU/UK and other exceptions
- EU/UK users: Right to withdraw within 14 days for initial purchases; refundable amount is prorated for services already consumed and does not apply to renewals.
- No refunds for moderated/removed content or for changes to the platform as stated in the terms of service.
Full terms are available from Candy Ai’s official terms: Candy Ai Terms of Service.
Candy Ai plans and pricing
Pricing summary
Candy Ai lists plans in USD. SGD equivalents below are approximate and depend on exchange rates and store adjustments.
No official SGD-tiered prices are provided by Candy Ai; actual charges may vary in your billing statement.
| Plan | Price (approx. SGD) | Period | Features |
|---|---|---|---|
| Monthly | approx. S$17.50 | Monthly | Unlimited chat, 100 tokens/month, image generation, voice calls, character creation, priority response |
| Quarterly | approx. S$13.50 | Monthly (billed every 3 months) | Same as Monthly, discounted quarterly rate |
| Annual | approx. S$8.10 | Monthly (billed annually) | Same as Monthly, heavily discounted annual rate |
Your consumer rights in Singapore
Local applicability
Candy Ai does not state Singapore-specific cancellation or refund rights in its published terms; general platform terms apply to all users.
You may consider Singapore’s Consumer Protection (Fair Trading) Act for broader protections, but that statute is not referenced by Candy Ai.
Practical points for Singapore users
- Check your bank or card statement for exact SGD charges; exchange rates may change billed amounts.
- Retain receipts and timestamps if you request support or dispute a charge.
- Unused tokens are non-refundable and expire at the end of the billing period on cancellation.
Customer experiences
Positive feedback
Many reviewers praise Candy Ai for creative, immersive AI characters and frequent updates that improve experience.
Users often highlight the customization options and perceived high immersion value.
Negative feedback
Common complaints include repetitive responses, limited memory, mismatches in image generation, and token depletion/cost concerns.
Some users report confusion around token pricing and difficulty understanding what features incur charges.
Documentation checklist
Before you cancel
- Screenshot or save your active subscription page and billing period end date.
- Keep records of recent charges (card statements) and any in-app receipts.
If you request a refund or dispute
- Record exact timestamps of payments and usage (tokens consumed).
- Note device/store used for purchase (web, Apple ID, Google Play) and include that when contacting support.
Common mistakes
Assuming Candy Ai can cancel app-store subscriptions
Many users try to request Candy Ai to cancel iOS/Android subscriptions directly. App-store purchases must be cancelled through Apple or Google; Candy Ai cannot cancel those for you.
Follow the Apple ID or Google Play subscription management steps to avoid missed cancellations.
Expecting refunds for unused tokens or content changes
Users sometimes expect refunds for unused tokens after cancelling; per the terms, tokens expire at period end and are not refundable.
Similarly, removal or moderation of content and platform changes are not valid grounds for refunds under Candy Ai’s policy.
Comparative recap
Quick comparison
| Plan | Approx. Price (SGD) | Period | Main benefit |
|---|---|---|---|
| Monthly | approx. S$17.50 | Monthly | Flexibility; pay month-to-month |
| Quarterly | approx. S$13.50 | Monthly (billed every 3 months) | Mid-level savings vs monthly |
| Annual | approx. S$8.10 | Monthly (billed annually) | Lowest monthly-equivalent cost (prepay) |
After cancelling
Follow-up actions
- Verify that your subscription status shows cancelled and note the service end date in Settings.
- Remove payment methods from your account if you do not plan to return.
Helpful links and support
- Terms of Service and refund details: Candy Ai Terms of Service
- How to cancel on mobile (iOS & Android): Cancel Candy AI subscription guide
Address
Company address (provided)
1919 1st Street
Notes
If you need help disputing a charge, contact your card issuer or app-store support directly in addition to reaching out to Candy Ai support via the official website.