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Cancel CHARGEBEE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Chargebee service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Chargebee: Simple Process
What is Chargebee
Overview
Chargebee is a cloud-based subscription billing and revenue management platform used by SaaS and recurring-revenue businesses. It automates recurring billing, invoicing, payment collection, and basic revenue recognition workflows.
Primary uses
Vendors use Chargebee to host checkouts, manage subscription lifecycles, and integrate with payment gateways and accounting tools. Customers interact with Chargebee indirectly through vendor websites or store-synced subscriptions.
How to cancel Chargebee
Channels to consider
Where you purchased the subscription determines how you cancel it: Apple App Store, Google Play Store, or the vendor's web site powered by Chargebee. Each channel has different cancellation ownership and steps.
Steps for App Store (iOS)
- Open Settings on your Apple device and tap your name, then Subscriptions.
- Find the subscription and tap Cancel Subscription to stop future renewals.
- If you cannot cancel, contact Apple Support or use Apple customer care for assistance; Chargebee cannot cancel App Store subscriptions for you.
Steps for Google Play Store (Android)
- Open the Google Play Store app and tap your profile icon, then Payments & subscriptions > Subscriptions.
- Select the subscription and tap Cancel subscription to stop future billing.
- Subscriptions purchased via Google Play must be managed in Google Play; Chargebee cannot cancel these for you.
Steps for Web (vendor site using Chargebee)
- Log in to the vendor's account portal on their website where subscriptions are managed.
- Go to Billing or Subscriptions, choose the subscription, and select Cancel now or Schedule cancellation at period end, depending on the vendor's configuration.
- If scheduled, you can usually edit or remove the cancellation from the vendor interface or via the vendor's use of the Chargebee API.
What happens when you cancel
Access and service
Cancellation effects depend on how the vendor configured the subscription. Some cancellations are immediate and revoke access, while others end at the close of the billing cycle.
Confirm with the vendor whether access stops immediately or continues until the paid period ends.
Billing and renewals
Cancelling prevents future renewals but does not automatically guarantee refunds for the unused portion of a billing period.
If the subscription is managed by Apple or Google, billing and renewal records remain under those stores' control.
Data and account retention
Vendors decide data retention and account deletion policies. Ask the vendor how they handle account data after cancellation if you need it removed or exported.
Will I get a refund?
Chargebee's general policy
Chargebee's documentation indicates subscription fees are generally non-refundable unless a written agreement or the vendor states otherwise.
There is no automatic statutory 14-day cooling-off right shown in Chargebee's materials for subscriptions.
Vendor exceptions and agreements
- Vendors using Chargebee may choose to offer full or partial refunds under their own terms.
- Always check the vendor's terms of sale and your purchase confirmation for any refund commitments.
How refunds are issued
When a refund is supported and issued through Chargebee, it is processed via the vendor's payment gateway and a Credit Note is generated in Chargebee.
Refund availability and timing depend on the payment gateway and the vendor's refund approval process.
Chargebee plans and pricing
Overview of publicly listed plans
Chargebee lists tiered plans and overage models on its pricing page. SGD list prices are not publicly shown and must be requested through sales or demo.
Key pricing notes
Starter includes a free usage threshold and overage percentage. Performance and Enterprise tiers include additional features and support at higher pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter | Free up to USD 250,000 billing, then 0.75% overage (no SGD list price available) | Monthly (usage-based) | Basic Billing: hosted checkout, usage-based, subscription, multi-region tax, 35+ payment gateways |
| Performance | USD 7,188/year (~USD 599/month) + 0.75% overage (no SGD list price available) | Annual commitment (billed monthly) | All Starter + advance/consolidated invoices, smart dunning, migration support, engineering consult |
| Enterprise | Custom quote (no SGD list price available) | Custom | Everything in Performance + multi-entity, account hierarchy, contract terms, custom integrations |
Your consumer rights in Singapore
Cooling-off and refunds
Chargebee's documentation does not identify a statutory 14-day cooling-off right for subscriptions; refunds are generally vendor-specific.
Singapore's consumer protection framework may offer relief in certain unsolicited sales situations, but online subscription services are generally not automatically covered.
Filing complaints and seeking remedies
If you believe a vendor has acted unfairly, check the vendor's terms and contact the vendor first to request a refund or correction.
If unresolved, you may consider lodging a complaint with the Consumers Association of Singapore (CASE) or seeking legal advice for further options.
Customer experiences
Positive feedback
Many users praise Chargebee for an intuitive interface, flexible subscription configuration, and automation that supports complex billing scenarios.
Support and integrations are frequently cited as strengths by satisfied customers who receive timely help.
Negative feedback
Some customers report difficulties cancelling, disputes over refunds, and frustrations with billing or renewal handling.
Other complaints include occasional slow support responses, unexpected fees, and issues with mobile checkout or reporting.
Documentation checklist
Account and purchase details to gather
- Subscription ID, order or invoice number, and the email used for the account.
- Purchase date, payment method, and screenshots of billing or confirmation emails.
Useful Chargebee references
- Chargebee pricing page - for plan and contact details.
- Chargebee supported currencies - for currency and billing-region info.
Common mistakes
Cancelling in the wrong place
Users often try to cancel a store-synced subscription in the vendor portal when the subscription is actually controlled by Apple or Google.
Always verify whether your subscription was purchased via the App Store, Google Play, or the vendor's website before attempting cancellation.
Expecting automatic refunds
Many customers expect automatic pro-rated refunds after cancelling; Chargebee's docs indicate refunds are generally non-refundable unless the vendor agrees otherwise.
Confirm refund policies with the vendor and provide required documentation if you request a refund to avoid delays or denials.
Comparative recap
Quick channel comparison
The table below summarizes cancellation control and typical refund expectations for each purchase channel.
How to read this table
Use this as a guide to determine where to manage your subscription and who to contact for refunds or billing issues.
| Channel | Cancelable via Chargebee? | How to cancel | Refunds (typical) |
|---|---|---|---|
| App Store (iOS) | No | Cancel via Apple device Settings or Apple Support | Subject to Apple's policies; vendor/Chargebee cannot directly issue store refund |
| Google Play Store (Android) | No | Cancel via Google Play > Subscriptions in the Play Store app | Subject to Google Play's policies; vendor/Chargebee cannot directly issue store refund |
| Web (vendor site using Chargebee) | Yes (via vendor interface) | Log in to vendor portal and cancel now or schedule cancellation | Refunds depend on vendor policy; Chargebee can issue refunds via gateway when vendor approves |
After cancelling
What to check immediately
- Confirm cancellation email or notice from the vendor and keep invoice/subscription IDs.
- Check your next billing date and any outstanding charges or credit notes issued.
Contacts and next steps
- Contact the vendor's support team for refunds, billing disputes, or data requests.
- Refer to the official Chargebee pages for plan and currency information: pricing and supported currencies.
Address
Chargebee Singapore (listed)
12 Kallang Ave, #03-07 Aperia Mall, Singapore 339511
Notes on the address
This address appears in third-party listings and pipeline context but is not confirmed here as an official cancellation or customer-service address.
For official account actions, use the vendor's support channels or the store (Apple/Google) where you purchased the subscription.