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Cleverbridge

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Termination letter drafted by a specialized lawyer
Sender
Cancel Cleverbridge Subscription | Postclic
Cleverbridge
Tunisstraße 19-23
50667 Cologne Germany
info@cleverbridge.com
Cancellation of Cleverbridge contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Cleverbridge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Cleverbridge
Tunisstraße 19-23
50667 Cologne , Germany
info@cleverbridge.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Cleverbridge. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Cleverbridge: Easy Method

What is Cleverbridge

Overview

Cleverbridge is a software-as-a-service (SaaS) platform that provides payment processing and subscription management for digital goods and software publishers.

What Cleverbridge does for customers

Cleverbridge handles checkout, recurring billing and license delivery on behalf of software publishers. Customers usually interact via a publisher’s storefront or confirmation emails.

How to cancel Cleverbridge

Canceling App Store subscriptions (iOS)

If you bought through Apple App Store you must cancel on your iOS device. Cleverbridge cannot cancel App Store subscriptions for you.

  • Open Settings on your iPhone or iPad.
  • Tap your Apple ID → Subscriptions, then find the subscription and Cancel.

Canceling Google Play subscriptions (Android)

If you bought via Google Play, cancel in the Google Play Store app. Cleverbridge cannot cancel Google Play subscriptions on your behalf.

  • Open Google Play Store → Profile → Payments & subscriptions → Subscriptions.
  • Select the subscription and choose Cancel subscription.

Canceling web-based purchases (direct via Cleverbridge)

For purchases made directly through Cleverbridge use the link in your confirmation email or the purchase lookup page to manage your subscription.

  • Click the "manage subscription" or "cancel" link in your confirmation email.
  • If you cannot find the email, use Cleverbridge’s purchase lookup page to retrieve the management link.
  • Note: canceling stops future billing but does not automatically issue a refund.

What happens when you cancel

Access after cancellation

Cancellation typically stops future renewals but you usually retain access until the end of the current paid period.

Access terms vary by publisher; some licenses remain active until expiry, others may end immediately on refund.

Billing and renewal

Once you cancel future recurring charges stop; automatic renewals will not occur after the current term ends.

Check your confirmation email or account page to confirm the cancellation date and next billing date (if any).

Data and license effects

If a refund is issued the license is deactivated and that deactivation cannot be reversed after processing.

Publisher policies determine whether data or account content is retained after cancellation or refund.

Will I get a refund?

Refund policy overview

Cleverbridge does not guarantee refunds. Refunds depend on the publisher’s policy, the purchase date, and the payment method used.

Refund rights are voluntary and assessed case-by-case rather than automatically granted.

How to request a refund

To request a refund submit a refund request form via Cleverbridge’s Help Center and include required details.

  • Include your email address, order number, and reason for the request.
  • You will receive an email confirming whether the refund is approved and details of next steps.

Consequences of a refund

If a refund is processed the associated license will be deactivated and that action cannot be reversed.

Processing times and acceptance depend on publisher agreements and the original payment method.

Cleverbridge plans and pricing

Where to check current pricing

Do not rely on third-party summaries for current pricing. Always check official Cleverbridge resources for up-to-date information.

For details on Cleverbridge’s pricing model visit the official pricing page.

Notes on price transparency

Cleverbridge offers transaction-based and custom pricing; exact SGD amounts are not listed publicly by Cleverbridge.

For publisher or merchant pricing inquiries, consult Cleverbridge’s official pricing information.

Cleverbridge pricing page

Your consumer rights in Singapore

Cooling-off and digital purchases

Under Singapore law (for example the Consumer Protection (Fair Trading) Act) there is no standard 14‑day cooling-off right that applies to digital goods or subscriptions.

Cooling-off rights typically apply to certain direct-sales contexts and do not generally cover online digital products.

Relevance to Cleverbridge purchases

Cleverbridge’s refund policy is voluntary and driven by publisher agreements rather than a statutory 14‑day right in Singapore.

Customers in Singapore should rely on the seller’s stated refund terms and the publisher’s policies when seeking refunds.

Customer experiences

Positive feedback

Many users praise Cleverbridge’s customer service for being fast, friendly and effective in resolving issues.

Examples include quick refunds and helpful support staff who provide respectful assistance with unauthorized or accidental renewals.

Negative feedback

Some customers report unexpected automatic renewals and difficulty canceling subscriptions or obtaining refunds.

There are reports of slow or unresponsive support in certain cases, and occasional billing confusion such as double charges.

Documentation checklist

What to prepare before contacting support

  • Order number (from confirmation email)
  • Email address used for the purchase
  • Purchase date and payment method
  • Product name and license key (if applicable)

Helpful extras to include

  • Screenshots of receipts, billing statements, or subscription pages
  • Device details (e.g., iOS or Android) if the purchase was via an app store
  • A clear explanation of the reason you request cancellation or refund

Common mistakes

Cancelling via the wrong channel

A frequent error is trying to cancel an App Store or Google Play subscription via Cleverbridge. Those app-store subscriptions must be cancelled in the respective store.

Attempting the wrong route delays cancellation and may leave you billed for another term.

Assuming refunds are automatic

Another common mistake is assuming cancellation automatically triggers a refund. Cancellation stops renewals, but refunds are assessed separately.

Not submitting a refund request or missing required details can cause delays or denial of a refund.

Missing or deleting confirmation emails

Deleting confirmation emails can make it harder to find the manage/cancel link or order number quickly.

Always keep or screenshot confirmation messages until the cancellation/refund is confirmed.

Comparative recap

Quick comparison

Key differences at a glance

Aspect Period Cleverbridge (web purchase) Apple App Store / Google Play
Cancel method - Use "manage subscription" or "cancel" link in confirmation email or purchase lookup. Cancel via device: Apple ID → Subscriptions or Google Play → Subscriptions.
Refund guarantee - Not guaranteed; depends on publisher policy and case review. Subject to the respective app store’s refund policies and review process.
Who processes refunds - Typically the publisher via Cleverbridge (or Cleverbridge on publisher’s behalf). Apple or Google handle store-purchase refunds according to their rules.
Access after cancel monthly / annual Usually retain access until paid term ends unless refund deactivates license. Usually retain access until paid term ends unless store policy states otherwise.

After cancelling

Check confirmations and statements

After you cancel, save the cancellation confirmation and monitor your bank or card statement for future charges.

If you see unexpected charges, contact your bank and the publisher with documentation.

Further actions and support

If you need pricing or merchant-level details, visit Cleverbridge’s official pricing page for contact and service information.

Cleverbridge pricing and contact information

Address

Corporate address

Cleverbridge GmbH

Tunisstraße 19-23, 50667 Cologne, Germany

Contact notes

For order-specific issues use the purchase confirmation email to reach the publisher or Cleverbridge support.

Always include your order number, email and purchase details when requesting cancellations or refunds.

FAQ

To cancel a Cleverbridge subscription purchased directly, use the link in your confirmation email or visit the purchase lookup page to manage your subscription. Make sure to keep proof of your cancellation request.

Yes, typically you will retain access to your Cleverbridge subscription until the end of the current paid period, even after cancellation. However, this may vary based on the publisher's policies.

To cancel a Cleverbridge subscription purchased through the Apple App Store, open Settings on your iOS device, tap your Apple ID, go to Subscriptions, find the subscription, and select Cancel. Remember to keep proof of your cancellation.

To request a refund after cancellation, submit a refund request form via Cleverbridge’s Help Center, including your email address, order number, and reason for the request. Keep a copy of your request for your records.

No, Cleverbridge does not guarantee refunds. Refund eligibility depends on the publisher's policy and is assessed on a case-by-case basis. Always check your purchase details for specific terms.