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Cancel CLICKUP
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I hereby notify you of my decision to terminate the contract relating to the Clickup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Clickup: Easy Method
What is Clickup
Overview
ClickUp is a cloud-based project management and productivity platform that centralises tasks, docs, time tracking and integrations for teams of all sizes.
It offers tiers from a free plan to Enterprise, plus optional AI add-ons to enhance workflows and automation.
Core capabilities
Key capabilities include customizable task views, dashboards, automations, goals and integrations with many third-party apps.
ClickUp is used to consolidate work management, replace multiple tools and provide reporting and permission controls for teams.
How to cancel Clickup
Web (ClickUp site)
- Sign in to your ClickUp account on the website.
- Go to Settings → Billing → Cancel Subscription and follow the prompts.
- Note: Cancellation typically takes effect at the end of the current billing period.
Mobile - Apple App Store & Google Play
- iOS: Open iOS Settings → Apple ID → Subscriptions → ClickUp → Cancel Subscription.
- Android: Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → ClickUp → Cancel Subscription.
- For refunds of store purchases, use each store’s "Report a Problem" flow (Apple/Google).
What happens when you cancel
Access and features
After cancellation you generally keep access to paid features until the end of the current billing period.
Once the paid period ends, your workspace reverts to the Free or applicable downgraded plan and paid features stop working.
Billing and renewal
Auto-renewal stops after cancellation; you will not be charged again for the next cycle if cancellation is processed before renewal.
Timing matters: cancellations processed after a renewal date may not prevent the upcoming charge for that period.
Data retention
Your workspace data typically remains available after downgrading, but some paid data or features may be inaccessible.
Export important data before the paid period ends to avoid losing access to certain reports or integrations.
Will I get a refund?
Web purchases - Satisfaction Guarantee
ClickUp’s Terms include a 30-day "Satisfaction Guarantee" for first-time web purchases or plan upgrades, allowing a full refund if requested within 30 days.
- Requests within that 30-day window are eligible for a full refund under the stated guarantee.
- All fees are otherwise non-refundable except as required by law or by the guarantee.
App Store and Google Play purchases
Purchases made through Apple or Google are governed by the respective store policies.
- To request refunds for app-store purchases, use Apple’s or Google Play’s "Report a Problem" flow.
- ClickUp cannot directly issue store refunds for purchases billed by Apple or Google.
Statutory exceptions and notes
Some guides reference a 14-day right of withdrawal for web purchases; however, ClickUp’s own Terms emphasise the 30-day satisfaction guarantee.
Local consumer-protection laws may apply and can affect refund rights beyond ClickUp’s standard policies.
Clickup plans and pricing
Pricing overview
The table below summarises ClickUp plans and approximate SGD pricing using available estimates.
ClickUp publishes pricing in USD; SGD equivalents are approximate and may vary with exchange rates.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Free Forever | S$0.00 | Monthly | Basic feature set with 60MB storage, unlimited users/tasks, limited automations |
| Unlimited | S$9.45 (approx.) | Monthly (annual billing equivalent) | Unlimited storage, integrations, Gantt, guests, time tracking, goals |
| Business | S$16.20 (approx.) | Monthly (annual billing equivalent) | Everything in Unlimited + Google SSO, dashboards, mind maps, workload, more automations |
| Business Plus | S$20.25 - S$29.70 (approx.) | Monthly (estimated) | More granular roles, priority support, enhanced automations & guest controls |
| Enterprise | S$33.75 - S$54.00 (approx.) | Monthly (custom) | SSO/SCIM, data residency, white labeling, dedicated support, compliance |
| Brain AI Add-on | S$12.15 (approx.) | Monthly | AI assistant, chat, enterprise search, AI credits |
| Everything AI Add-on | S$37.80 (approx.) | Monthly | All Brain AI features + AI notetaker, automations, image generation, credits |
Notes and exchange rates
ClickUp lists prices in USD; SGD figures above are estimates using an approximate conversion and may not match your statement.
For official and current pricing see the ClickUp pricing page: ClickUp pricing.
Your consumer rights in Singapore
GST and billing
ClickUp must charge Singapore customers GST unless the customer supplies a valid GST registration number.
If you are GST-registered and provide a valid GST number, tax should not be charged on your ClickUp invoice.
Refunds, terms and statutory rights
ClickUp’s Terms state fees are non-refundable except as required by law or under their 30-day Satisfaction Guarantee.
There is some inconsistency in public guides referencing a 14-day withdrawal right; the 30-day guarantee in ClickUp’s Terms is the explicit policy.
Practical tips
- Keep invoices and transaction IDs to support any GST or refund queries.
- If you believe statutory consumer rights apply, document your request and refer specifically to Singapore law when disputing charges.
Customer experiences
Positive feedback
Users praise ClickUp’s breadth of features, high customisability, robust dashboards and generous free plan for teams consolidating tools.
Smaller teams (5 - 30) often value ClickUp for consolidating tasks, docs and time tracking in one product.
Common complaints
Frequent criticisms include a steep learning curve due to complex nesting, performance issues on large workspaces, and mobile app limitations.
Many users report frustration with support quality, slow ticket handling and inconsistent outcomes in billing or refund disputes.
Documentation checklist
Before contacting support
- Account email and workspace name.
- Invoice or receipt showing charge date, amount and transaction ID.
- Plan name and billing period that you wish to cancel.
If requesting a refund
- Date of purchase and renewal, and reason for refund.
- Screenshots of billing, cancellation screens and any error messages.
- For Singapore GST queries: your GST registration number (if applicable).
Common mistakes
Billing timing mistakes
Waiting until the renewal date to cancel can result in an unexpected charge because processing may not complete before the billing cut-off.
Always cancel a few days before renewal and confirm the cancellation email to avoid being charged.
Support and refund mistakes
Assuming app-store purchases can be refunded through ClickUp is a common error; Apple/Google handle those refunds via their "Report a Problem" flows.
Not exporting data before the paid period ends can leave you unable to access some reports or integrations after downgrade.
Comparative recap
Cancellation methods compared
| Method | Ease of cancellation | Refund procedure | Notes |
|---|---|---|---|
| Web (ClickUp site) | Direct in account settings; straightforward | Request refund via ClickUp support; 30-day Satisfaction Guarantee applies for eligible web purchases | Cancellation usually effective end of billing period |
| Apple App Store (iOS) | Cancel via iOS Subscriptions | Use Apple’s "Report a Problem" to request refunds | ClickUp cannot directly issue App Store refunds |
| Google Play (Android) | Cancel via Google Play subscriptions | Use Google Play’s "Report a Problem" flow to request refunds | Store policies determine refund outcomes |
Key takeaway
Cancel via the same channel you used to subscribe and follow the store-specific refund processes for app-store purchases.
For web purchases, check the 30-day Satisfaction Guarantee and keep documentation to support any refund request.
After cancelling
What to check immediately
- Confirm you received a cancellation confirmation email from ClickUp.
- Export important data, reports and backups before paid access ends.
- Verify your next billing statement to ensure no unexpected charges.
Useful links
Address
Registered office
Click Up Pte. Ltd. (registered in Singapore) - 3 Geylang East Avenue 1 #04‑14 Central Grove Singapore 389779.
This address is typically used for official correspondence related to the Singapore entity.
How to contact for billing
Use the in-product billing settings and support channels for cancellations and refund requests to ensure proper handling and records.
If you need official correspondence, address mail to the registered office above and include workspace details and documentation.