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Cancel CLOUDWAYS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Cloudways service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cloudways: Easy Method
What is Cloudways
Overview
Cloudways is a managed cloud hosting platform that lets businesses and developers run web applications on top providers such as DigitalOcean, AWS, Google Cloud, Vultr and Linode.
It offers a user-friendly control panel, pay-as-you-go billing, automated backups, SSL, staging, and managed services for apps like WordPress and Magento.
How it works
You select a cloud provider and server size, deploy applications through the Cloudways dashboard, and pay for resource usage after consumption.
Support is available via live chat and tickets; billing is post-paid and invoiced in USD with GST applied for Singapore customers.
How to cancel Cloudways
Before you start
Prepare by backing up or migrating all website files, databases, and any other critical data off Cloudways servers.
Check for any third-party payments (PayPal, marketplace subscriptions) that may require separate cancellation steps outside the Cloudways dashboard.
Steps to cancel
- Delete all active servers in your Cloudways dashboard.
- Deactivate or remove any active add‑ons and services (for example, malware protection or managed services).
- Backup or migrate your data; confirm backups are stored off the platform before proceeding.
- Go to Account Settings and click "Cancel My Account" to submit the cancellation request.
- If you purchased through a third‑party (PayPal, AWS Marketplace), cancel that subscription in the relevant platform as well.
What happens when you cancel
Access and data
Cancellation is permanent and irreversible: servers, applications and data are deleted and cannot be restored after the account is cancelled.
Make sure you have confirmed offsite backups because Cloudways does not guarantee data recoverability after deletion.
Renewal and account status
Deleting servers and cancelling the account does not always instantly stop all billing; final charges may still appear for usage up to the cancellation date.
Keep access to your billing email and account records for at least one billing cycle to monitor for any final invoices.
Will I get a refund?
Refund policy
Cloudways generally does not refund charges for services already consumed; usage billed before cancellation is non-refundable.
There is a free trial period (for example, a short trial) to test services; paid charges after the trial are not refunded.
Possible exceptions
- Unused prepaid funds may be refundable if you submit a valid refund request within three months of adding the funds and those funds remain unused.
- If you believe you were charged in error, document the issue and contact Cloudways support and your payment provider for dispute options.
Cloudways plans and pricing
Plan list
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| DigitalOcean Standard - Entry (1 GB RAM) | approx. S$17.86/mo (US$11 ×1.35) | Monthly | 1 GB RAM, 1 vCPU, 25 GB storage, 1 TB bandwidth, unlimited websites, free SSL/backups/staging |
| DigitalOcean Standard - Small (2 GB RAM) | approx. S$29.70/mo (US$22 ×1.35) | Monthly | 2 GB RAM, 1 vCPU, 50 GB storage, 2 TB bandwidth |
| DigitalOcean Standard - Medium (4 GB RAM) | approx. S$59.40/mo (US$44 ×1.35) | Monthly | 4 GB RAM, 2 vCPU, 80 GB storage, 4 TB bandwidth |
| DigitalOcean Standard - Large (8 GB RAM) | approx. S$133.65/mo (US$99 ×1.35) | Monthly | 8 GB RAM, 4 vCPU, 160 GB storage, 5 TB bandwidth |
| Cloudways Autonomous - Plan 1 | approx. S$47.25/mo (US$35 ×1.35) | Monthly | 1 WordPress app, 15 GB disk, 30 K visits, 100 GB bandwidth, autoscaling, Cloudflare Enterprise CDN included |
| Cloudways Autonomous - Plan 2 | approx. S$121.50/mo (US$90 ×1.35) | Monthly | 3 WordPress apps, 25 GB disk, 70 K visits, 200 GB bandwidth |
GST and final price
Prices shown are approximate conversions. Final invoices for Singapore customers include 9% GST and reflect the USD→SGD exchange rate at billing time.
Your consumer rights in Singapore
Key legal protections
Singapore consumers are protected by laws such as the Consumer Protection (Fair Trading) Act against misleading or unfair contract terms.
Companies must not misrepresent subscription terms or billing practices; retain evidence if you suspect unfair conduct.
Practical steps for disputes
- Document timestamps, screenshots, invoices and correspondence when you cancel or when unexpected charges occur.
- Escalate unresolved billing disputes via your payment provider (card issuer or PayPal) and consider lodging complaints with local consumer authorities if needed.
Customer experiences
Positive feedback
Many users praise Cloudways for quick, knowledgeable support via live chat and an easy setup experience.
Reviewers often note good performance and flexibility from selectable cloud providers and fast site speeds.
Negative feedback
Common complaints include billing confusion, unexpected charges after cancellation, accidental add-on activations and difficulties obtaining refunds.
Some users report data loss after abrupt account termination and slower support resolution for complex technical issues.
Documentation checklist
Before cancelling
- Backups of files, databases and configuration exported to offsite storage.
- Screenshots of servers, active add‑ons, billing overview and account settings.
If you need to dispute charges
- Save all invoices, payment receipts and timestamps of your cancellation request.
- Record chat transcripts or ticket IDs from Cloudways support communications.
Common mistakes
Billing assumptions
Assuming deletion of a server immediately stops all charges is a frequent error; post-paid platforms may still bill for usage up to the cancellation date.
Always monitor the following billing cycle and keep records to challenge unexpected invoices.
Data loss and backups
Not taking complete offsite backups before cancelling can result in permanent data loss; Cloudways deletion is irreversible.
Test your backups by restoring them to an alternate host before you cancel if possible.
Comparative recap
Quick comparison
| Topic | Cloudways | What you should expect | Period |
|---|---|---|---|
| Cancellation method | Dashboard cancellation; third‑party platforms for marketplace purchases | Delete servers, deactivate add‑ons, then Cancel My Account | N/A |
| Refunds | No refunds for used services; unused prepaid funds refundable within 3 months | If you added credits, request refund promptly; otherwise expect no refund for consumed usage | N/A |
| Billing after cancel | Final invoices may still appear for usage up to cancellation | Monitor your billing email and card statements for at least one cycle | Monthly |
After cancelling
Local actions
Retain all account and billing records until you confirm no further charges appear.
If unexpected charges occur, contact Cloudways support and your payment provider promptly to dispute them.
Useful links
Guides and third‑party writeups that can help with cancellation and disputes:
- Postclic guide to cancelling Cloudways
- JoinChargeback: how to cancel Cloudways
- Digiexe Cloudways review (refund & trial notes)
- User reviews on TrustRadius
- Local Singapore hosting overview (context)
Address
Corporate address
Cloudways corporate/registered address on file:
140‑H Allama Iqbal Rd, P.E.C.H.S Block 2, Karachi, Sindh, Pakistan
Notes
No dedicated postal cancellation address was found; cancellations and support are handled online via the Cloudways dashboard and support channels.
If you need to escalate locally, use your payment provider or Singapore consumer protection channels after documenting the issue.