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I hereby notify you of my decision to terminate the contract relating to the Coolcut service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Coolcut: Easy Method
What is Coolcut
Overview
Coolcut is a video-editing service and app that provides tools for cutting, trimming and enhancing videos with simple controls. It offers subscription-based access to premium features alongside basic editing functions.
Main features
Features are aimed at quick mobile and web editing workflows for creators and beginners. Specific feature lists and packaging are available on Coolcut's official pages and app store listing.
How to cancel Coolcut
Cancel via Coolcut (direct purchases)
- If you purchased directly through Coolcut, follow the instructions in the official help article on cancellations: Can I cancel my subscription at any time?.
- Log into your account on the Coolcut platform, go to subscription or account settings, and select the cancel/stop renewal option.
Cancel via app stores (iOS / Android)
- If you subscribed through Apple App Store or Google Play, you must cancel directly in your App Store or Google Play account - subscriptions cannot be cancelled from within the Coolcut app or website.
- For Coolcut on iOS, you can review the app listing here: CoolCut on the App Store. Follow Apple/Google store controls to cancel.
What happens when you cancel
Access and renewals
Cancelling stops future renewals. Your paid access normally remains active until the end of the current billing cycle and no further subscription charges should occur after that cycle.
Data and account
Account data and project files usually remain accessible according to Coolcut's account and retention policies. Check your account settings or contact support for specifics about data retention and export.
Will I get a refund?
Standard policy
Coolcut generally does not provide refunds for canceled subscriptions or unused time after cancellation. Cancellation prevents future billing but does not prorate or refund the remaining period.
Exceptions and processing
- Refunds may be granted in narrow cases such as unresolved technical problems not fixed within 30 days or clear duplicate purchases within 14 days.
- When refunds are approved, processing time is typically 3 - 10 business days. See Coolcut's refund policy for details: CoolCut Refund Policy.
- For guidance on how refunds are handled or how to request one, consult the help article: How do I get a refund of my subscription fee?.
Coolcut plans and pricing
Where to check prices
Do not rely on third-party summaries for current prices. Always check Coolcut's official website or the app store page for the latest plan and pricing information.
Notes on trials and promotions
Promotions, trial durations and the terms that apply may change. Review the free-trial terms on the official help page before subscribing: What is Free Try.
Your consumer rights in Singapore
Digital goods and cooling-off rules
Under Singapore law, there is generally no statutory 14‑day cooling-off period for digital subscriptions or delivered digital content unless the seller expressly offers one.
Protections against unfair practices
Singapore law (for example the Consumer Protection (Fair Trading) Act) prohibits false claims and unfair contract terms. Repeated unauthorized charges or misleading trial terms may be actionable under these rules.
Customer experiences
Positive feedback
Some users praise Coolcut for its simplicity and ease of use, particularly for beginners who want straightforward mobile editing functionality.
Negative feedback
There are recurring negative reports about unexpected recurring charges after cancellation, alleged misleading claims about features, and difficulty obtaining refunds or responses to support requests. See user reviews for examples: CoolCut reviews on Trustpilot.
Documentation checklist
Before contacting Coolcut support
- Account email and username used for the subscription.
- Purchase receipt or invoice showing the transaction ID and date.
- Screenshots of subscription status, billing entries, and any error messages.
If you escalate (bank, app store, or consumer agency)
- App Store or Google Play purchase receipts (if purchased via those stores).
- Timeline of cancellation attempts and any responses from Coolcut support.
- Copies of bank or card statements showing the disputed charge(s).
Common mistakes
Cancelling in the wrong place
Many users try to cancel inside the Coolcut app even when the subscription was processed by Apple or Google. If you subscribed via an app store, cancel in that store account to stop renewals.
Assuming automatic refunds or immediate removal of charges
Cancelling a subscription does not guarantee a refund for unused time. Expect access to continue until the billing cycle ends and prepare for refund requests to be considered only under Coolcut's narrow refund criteria.
Comparative recap
Quick summary
This table summarizes key cancellation and refund points for Coolcut compared with general expectations for app-store subscriptions.
Table
| Item | Details | Coolcut | Notes |
|---|---|---|---|
| Cancellation method | Billing cycle | Cancel in Coolcut account for direct purchases; cancel in Apple/Google for store purchases. | Store purchases must be managed in the store account. |
| Refund availability | N/A | Generally no refunds; narrow exceptions only (technical issues, duplicate purchase). | Refunds processed 3 - 10 business days when approved. |
| Access after cancel | Billing cycle | Access typically remains until current billing period ends. | Cancelling prevents renewal but does not prorate past period. |
| Where to raise disputes | N/A | Contact Coolcut support first; escalate to store/bank if needed. | Collect receipts and screenshots before escalating. |
After cancelling
Follow-up steps
Monitor your bank or card statements for any unexpected post-cancellation charges. Save receipts and correspondence in case you need to dispute charges with your card issuer or app store.
Useful links
- Cancellation help: Can I cancel my subscription at any time?
- Refund policy details: CoolCut Refund Policy
- How to request a refund: How do I get a refund of my subscription fee?
- Free trial terms: What is Free Try
- Coolcut on the App Store: CoolCut - App Store listing
Address
Registered address
101 UPPER CROSS STREET #01-26L PEOPLE'S PARK CENTRE SINGAPORE 058357
Notes on alternative contacts
An alternative address has appeared in some listings but appears less official; use the registered address above for formal communications unless you have separate verified contact details from Coolcut.