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I hereby notify you of my decision to terminate the contract relating to the Coursiv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Coursiv: Step-by-Step Guide
What is Coursiv
Overview
Coursiv is a subscription-based SaaS platform built to help organisations and creators design, publish, and manage online courses using guided workflows and templates.
The service is access-controlled and delivered digitally through subscriptions and in-app/platform purchases.
Core uses
Businesses use Coursiv to create training content, enroll learners, and track course progress within a hosted platform.
Access and updates are managed online and tied to subscription or platform purchase records.
How to cancel Coursiv
Web (recommended)
- Go to coursiv.io and log in to your account.
- Open Profile → Settings → Subscription → Cancel Subscription.
- Important: cancellation must be performed on the web to take effect even if you originally accessed Coursiv via mobile.
- Official steps: Coursiv unsubscribe help.
Android (Google Play)
- Open the Google Play Store app on your device.
- Tap Payments & Subscriptions → Subscriptions → Coursiv → Cancel.
- If you need a refund review, contact Coursiv support and provide your Google Play Order ID (GPA...).
- See the official guidance: unsubscribe help.
iOS (App Store)
- On your iPhone go to Settings → Your Name → Subscriptions → Coursiv → Cancel.
- Refunds for App Store purchases are governed by Apple; requests must be made via Apple’s purchases and refunds flow.
- More info: unsubscribe help.
What happens when you cancel
Access after cancellation
When you cancel a subscription on the web you retain access to content until the end of the current billing period.
Access does not typically end immediately unless specified otherwise in confirmation messages.
Billing and renewals
Cancellation stops future automatic renewals at the end of the billing period; it does not usually retroactively remove past charges.
For purchases via Google Play or the App Store, renewals and billing are controlled by those platforms.
Data and account state
Coursiv accounts and progress data are generally retained unless you request deletion; export any needed content before deleting an account.
If you want records kept for disputes, retain screenshots and receipts as described in the documentation checklist below.
Will I get a refund?
General policy
Coursiv’s stated general policy is that there are no refunds once digital content is fully delivered, consistent with applicable laws on digital goods.
Refund decisions depend on the timing of delivery and platform used to purchase the subscription.
Exceptions and guarantees
- EU residents: statutory 14-day withdrawal right for digital purchases is acknowledged by Coursiv.
- Website money-back guarantee (website purchases only): Coursiv may offer refunds within 30 days if strict usage criteria are met. Documentation such as time-stamped screenshots is required.
- Detailed guarantee criteria and evidence requirements are listed in Coursiv’s help pages.
See official details: Coursiv refund & guarantee.
Platform-specific refunds
- App Store (iOS): Apple handles refund eligibility - request refunds through Apple’s purchases and refunds process.
- Google Play (Android): Contact Coursiv support with your Google Play Order ID (GPA...) for a refund review.
- Official guidance on how to apply for refunds: How to apply for a refund.
Coursiv plans and pricing
Where to check prices
Official pricing and plan details should be checked on Coursiv’s official channels and checkout pages; regional prices may vary by currency.
Do not rely on third‑party summaries for exact charges - always verify at the point of purchase.
Regional pricing note
No verified public source lists Coursiv’s exact pricing in SGD for Singapore; official channels should be used to confirm current regional pricing.
Users reporting prices online often reference USD amounts, so always check the live checkout currency before confirming purchase.
Your consumer rights in Singapore
Refunds for digital content
Singapore law does not automatically grant refunds for digital content once access has been delivered.
Refunds therefore usually depend on the provider’s stated guarantees or the platform (Apple/Google) policies.
Dispute options and documentation
If you believe billing or cancellation practices are unclear or unfair, you may seek recourse through local consumer protection channels such as the Consumers Association of Singapore (CASE) or via remedies under the Consumer Protection (Fair Trading) Act (CPFTA).
Strong documentation (billing statements, order IDs, screenshots, communication records) will be essential for any complaint or dispute.
Customer experiences
Positive feedback
Coursiv has many positive user testimonials praising beginner-friendly, well-structured AI lessons and practical course design support.
See aggregated reviews and testimonials here: Trustpilot - Coursiv and Coursiv blog reviews.
Critical reports and cautions
There are reports from some users alleging unexpected billing, difficulty cancelling, and refund denials; experiences appear mixed across platforms and regions.
Because feedback varies, keep documentation and confirm cancellation steps via the official help pages before escalating disputes.
Documentation checklist
Essential items to collect
- Purchase receipts and billing statements showing dates and amounts.
- Order IDs (Google Play GPA... numbers) when applicable.
- Time-stamped screenshots of usage, progress, or the service dashboard if requesting a money-back guarantee.
Communication records
- Copies of emails, chat transcripts, and support ticket IDs.
- Dates and summaries of any phone calls or correspondence with support or platform providers.
Common mistakes
Cancellation method errors
A frequent mistake is attempting to cancel an online subscription from inside the mobile app when the provider requires web cancellation; this can leave renewals active.
Always confirm the cancellation method in the official help article to avoid unintended renewals.
Refund request errors
Another common error is failing to supply required evidence (order IDs, time-stamped screenshots) when asking for a money-back guarantee or refund review.
Delaying a request beyond stated windows (e.g., 30 days for certain guarantees) can also forfeit eligibility.
Comparative recap
| Route | 期間 (period) | How to cancel | Refund path | Notes |
|---|---|---|---|---|
| Website (coursiv.io) | Subscription | Log in → Profile → Settings → Subscription → Cancel | Contact Coursiv support; website money-back guarantee may apply (criteria & evidence required) | Must cancel on web to take effect; retain access until billing period ends |
| Google Play (Android) | Subscription | Open Play Store → Payments & Subscriptions → Subscriptions → Coursiv → Cancel | Request refund via Google/Contact Coursiv with Google Play Order ID (GPA...) | Platform controls billing; provide Order ID for support review |
| App Store (iOS) | Subscription | iPhone Settings → Your Name → Subscriptions → Coursiv → Cancel | Apple handles refund eligibility; request via Apple’s purchases and refunds flow | Refunds subject to Apple’s policies, not Coursiv’s internal guarantee |
After cancelling
Check access and billing
Confirm you received a cancellation confirmation and verify that no new charges appear after the next renewal date.
Keep proof of the cancellation confirmation and the final billing statement for your records.
Need more help
If you need support for unsubscribing or refund questions, use Coursiv’s official help articles:
- How do I unsubscribe?
- What is the refund policy / money-back guarantee?
- How can I apply for a refund?
Address
Corporate address
Georgiou A, 83, Shop 17, Potamos Germasogeias, 4047 Limassol, Cyprus
Notes
This guide summarises official help pages and public reviews; always verify live details on Coursiv’s help pages before taking action.
Keep all purchase evidence and correspondences in case you need to escalate a dispute through local consumer channels.