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I hereby notify you of my decision to terminate the contract relating to the Crayo Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Crayo Ai: Easy Method
What is Crayo Ai
Overview
Crayo Ai is a subscription-based SaaS platform offering AI-driven creative tools for generating videos, copy and short-form content.
The service is commonly accessed via a web dashboard or mobile app and offers multiple paid plans and one‑time credit purchases.
How people use it
Users create and export AI-generated videos and marketing assets using templates, prompts and credits in the app or web dashboard.
Subscriptions may be purchased directly on the web or via in-app purchases on Apple App Store and Google Play.
How to cancel Crayo Ai
Cancel via Web (direct via Crayo.ai dashboard)
- Log into your account on the Crayo dashboard.
- Go to Settings (or Subscription/Billing).
- Click the red “Cancel” button and confirm cancellation.
- Keep a screenshot or confirmation notice after cancelling.
Cancel via Mobile App stores
- Apple App Store: Manage subscriptions through your Apple account subscription settings; you cannot cancel App Store subscriptions from the Crayo website.
- Google Play: Manage and cancel subscriptions from your Google Play account subscription settings.
- If you need the Crayo app listing: see the Apple App Store entry for Singapore below in Links.
What happens when you cancel
Access and billing
After cancelling a direct/web subscription, the subscription remains active until the end of the current billing cycle.
No further charges will be applied after the current cycle ends for direct/web cancellations.
Data, account and limits
Cancelling generally stops future billings but does not always delete your account or content automatically.
Exported files and any saved projects usually remain accessible until account deletion; check your dashboard or support for data retention details.
Will I get a refund?
Direct/web subscription refunds
- All sales are final for direct/web subscriptions - Crayo’s stated policy is strict and does not provide refunds for web purchases.
- If you cancel, you typically retain access until the billing cycle ends but will not receive a refund for the period already paid.
App Store and Google Play exceptions
- Purchases made through Apple App Store or Google Play follow their refund and dispute mechanisms, independent of Crayo’s direct policy.
- If you believe an app-store purchase qualifies for a refund, submit a request through Apple or Google Play support.
Crayo Ai plans and pricing
Summary of listed offers
The table below lists plan names, Singapore dollar prices, billing period and key features as available from the app store listing and verified sources.
Prices are taken from the Apple App Store Singapore listing and related verified sources.
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Monthly (GenAI or Standard) | S$19.98 | Monthly | Access via in-app purchase (exact feature set unspecified) |
| GenAI Premium - Weekly | S$89.98 | Weekly | GenAI Premium weekly subscription |
| GenAI Premium - Monthly | S$149.98 | Monthly | GenAI Premium monthly subscription |
| GenAI Premium - Yearly | S$999.98 | Annual | GenAI Premium yearly subscription |
| Weekly Free Trial | S$19.98 | Weekly (trial) | Free trial offer |
| Credits - 10 | S$9.98 | One-time | 10 credits |
| Credits - 20 | S$14.98 | One-time | 20 credits |
| Year Promo / Annual Discount | S$0.98 | Annual | Discounted promotional annual price (likely limited) |
Your consumer rights in Singapore
Statutory rights under CPFTA
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), businesses are not required to offer refunds for change-of-mind purchases of services.
If a service is defective, misrepresented, or not delivered as promised, consumers may request repair, replacement or refund depending on the circumstances.
Practical recommendations
- Cancel direct subscriptions via the dashboard before the next billing cycle and keep proof of cancellation (screenshot or email).
- If you subscribed via Apple or Google Play, use their refund systems to request a refund or dispute a charge.
- If a refund is denied but you believe the service was defective or misrepresented, document everything and consider escalation to CASE or your bank for a chargeback.
Customer experiences
Positive feedback
- Many users praise Crayo’s support team for being responsive and helpful; specific staff (for example, “Danny”) are mentioned positively.
- Users also report the platform can be easy to use and useful for quick video creation when it works as expected.
Negative feedback
- Common complaints include technical reliability issues: lag, slow exports, subtitle and syncing problems, and variable output quality.
- Multiple reports describe unexpected recurring charges, difficulties cancelling, and denials of refunds - some users report problems even after deleting accounts.
Documentation checklist
What to keep
- Cancellation confirmation screenshot or confirmation email showing date and time.
- Payment receipts, billing statements and transaction IDs related to the subscription.
- App store receipts if the purchase was made via Apple App Store or Google Play.
- All correspondence with Crayo support (timestamps, agent names, chat transcripts).
How to store and use evidence
- Save screenshots as image files and export emails as PDFs for stronger evidence.
- Organise documentation by date and reference when contacting banks, app stores or a consumer body.
Common mistakes
Missing the correct platform
Users often try to cancel an App Store or Google Play subscription through the Crayo website.
Example: An Apple subscription must be managed in your Apple account - cancelling on the Crayo site does not stop App Store renewals.
Not keeping proof
Many disputes fail or take longer because users did not save cancellation confirmation or receipts.
Example: If you don’t keep a screenshot of the cancellation page or an email, it is harder to prove you cancelled before the next billing cycle.
Comparative recap
Channel comparison
| Channel | How to cancel | Refund eligible | Period |
|---|---|---|---|
| Web (direct via Crayo.ai dashboard) | Log into dashboard → Settings/Billing → Click “Cancel” → Confirm. | No (All sales final for direct/web purchases). | Varies (monthly/weekly/annual) |
| Apple App Store | Manage subscription via your Apple account subscription settings. | Possibly via Apple refund system (independent of Crayo). | Varies (monthly/weekly/annual) |
| Google Play | Manage subscription via your Google Play account subscription settings. | Possibly via Google Play refund system (independent of Crayo). | Varies (monthly/weekly/annual) |
After cancelling
Next steps
Confirm the cancellation and retain proof until the billing cycle ends and any disputes are resolved.
If you were charged after cancellation, gather documentation and contact support, your payment provider, or app store for dispute options.
Useful links
- Crayo AI - Apple App Store (Singapore)
- Crayo AI overview and guide (verified source)
- Crayo AI master guide (verified source)
Address
Registrant address
Publicly listed address (WHOIS/registrant privacy service): Kalkofnsvegur 2, 101 Reykjavik, Capital Region, Iceland.
This address reflects the listed registrant or privacy service and may not represent the company’s operational office.
Notes on contacting support
No publicly confirmed physical support address was found in verified sources; use in‑app support or the app store support channels for account and billing issues.
Keep a record of all communications when escalating disputes to payment providers or consumer protection bodies.