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Cancel CREATIFY
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Creatify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Creatify: Easy Method
What is Creatify
Overview
Creatify is a SaaS platform aimed at creative professionals for design collaboration, project management and asset organisation. It offers subscription plans with web account management and support resources.
Who it's for
Typical users include designers, marketing teams and freelancers who need collaboration and asset workflows. Features and pricing vary by plan, so check official resources for details.
How to cancel Creatify
Cancel via web account
- Log in to your Creatify web account.
- Open your username menu, go to Subscription, find your plan and click the three dots.
- Select "Unsubscribe", choose a reason and confirm the cancellation.
- Note: the subscription remains active until the end of the current billing cycle. See the official guide: Creatify cancellation help.
Cancel via support
- Request cancellation through Creatify support or the help desk messaging - state that you want to stop future renewals.
- Keep copies of your message and any reply; ask for a confirmation ID or email receipt.
- If you have billing concerns or refund questions, consult the refund policy: Creatify refund policy.
What happens when you cancel
Access and billing
After cancelling, your subscription typically remains active until the end of the paid billing cycle. You will not be charged for future renewal periods after cancellation takes effect.
Data and account
Your account and uploaded assets normally remain accessible while the subscription is active; check Creatify's account and data policies for retention details. Export any needed data before the end of service.
Will I get a refund?
Creatify's stated refund policy
Creatify's general policy states that payments are final and non‑refundable, with refunds issued only in limited situations. Official policy details are on the refund page: Refund policy.
Common exceptions
- Limited cases where refunds may be considered: same‑day charge with no usage, service not as expected, or long inactivity (e.g., a courtesy of one month after 3+ months unused, per policy examples).
- Historic terms have also stated that payments are non‑cancelable and non‑refundable except as expressly stated; check current policy before assuming any refund.
Creatify plans and pricing
Where to check current pricing
Do not rely on third‑party sources for prices. Always check Creatify's official site or your account's subscription page for current plan details and billing terms.
Notes on price changes
Service providers may change plan features or pricing; review plan terms and change notices in your account or official communications before renewing or cancelling.
Your consumer rights in Singapore
Statutory protections
Singapore laws (for example, protections under consumer legislation) can provide remedies for defective or misrepresented services. These rights may apply regardless of a vendor's stated no‑refund policy.
Practical steps if you face issues
- Keep records (invoices, screenshots, correspondence) to support any dispute.
- If you believe you were unfairly charged, consider contacting your payment provider to dispute the charge or seek a chargeback.
- You may also consult local consumer bodies for guidance on next steps in Singapore; act promptly because timelines can be limited.
Customer experiences
Positive feedback
Some users report fast, helpful support and successful resolution of billing mistakes, including plan adjustments and partial refunds in specific cases. See user reviews for examples.
Negative feedback
Other reviews cite problems such as poor support responsiveness, wrongful charges after cancellation, lost credits, and quality concerns for some features.
For community reviews, see: Creatify on Trustpilot.
Documentation checklist
What to gather before requesting cancellation or refund
- Account email and username used with Creatify.
- Invoice(s) or payment receipt(s) showing charge dates and amounts.
- Screenshots of subscription pages, billing history and any error messages.
- Copies of support messages or ticket IDs and any cancellation confirmations.
- Bank or card statement entries for disputed charges.
Where to send documentation
- Attach documentation to your support ticket or help‑desk message when requesting cancellation or a refund.
- If asked, provide clear timestamps and a brief statement of the resolution you seek.
Common mistakes
Assuming cancellation was completed
Users sometimes assume cancellation processed without saving a confirmation. Always save or screenshot the cancellation confirmation and check that renewal charges stop.
Expecting automatic or prorated refunds
Many customers expect prorated refunds after cancelling mid‑cycle, but Creatify's published policy generally does not provide prorated refunds. Confirm refund terms before cancelling.
Comparative recap
Summary
The table below summarises key points about cancellation, refunds and post‑cancellation access for typical monthly and annual subscriptions. Use it as a quick reference.
Quick facts
Always confirm details in your account and consult the official help articles for the latest procedures and policy language.
| Feature | Period | Notes |
|---|---|---|
| How to cancel | monthly | Cancel via account subscription settings or request via support; remains active until period end. |
| How to cancel | annual | Same steps as monthly; no automatic prorated refunds generally - check policy and request support. |
| Refund likelihood | monthly | Generally low; limited exceptions (same‑day unused charges, other narrow cases). |
| Refund likelihood | annual | Generally low; annual charges are typically non‑refundable except in narrow circumstances. |
After cancelling
Confirmations to expect
Expect an on‑screen or emailed cancellation confirmation. Keep that confirmation until you verify no further renewals are charged.
Helpful links and next steps
- Cancellation help: https://help.creatify.ai/en/articles/9348042-cancellation
- Refund policy: https://help.creatify.ai/en/articles/9945976-refund-policy
Address
Registered address
2 VENTURE DRIVE #19-18 VISION EXCHANGE SINGAPORE 608526
Notes on contacting Creatify
Use the in‑product help desk or official support channels referenced in the help articles when requesting cancellations or disputing charges. Keep records of all communications.