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I hereby notify you of my decision to terminate the contract relating to the Crello service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Crello: Easy Method
What is Crello
Overview
Crello (also known as VistaCreate) is an online graphic design tool for creating social media posts, presentations, animations and other visuals.
It provides a template library, stock assets and an editor aimed at quick design tasks for individuals and small teams.
Where it runs
Crello is available via web browsers and as mobile apps on iOS and Android.
Billing and subscriptions may be managed through the web dashboard, Apple App Store, or Google Play depending on how you subscribed.
How to cancel Crello
Cancel via Web (create.vista.com)
- Log into your account at create.vista.com.
- Open Profile → Account Settings → Billing → Cancel Subscription.
- Confirm cancellation to stop auto-renewal.
Cancel via iOS (App Store)
- Open iOS Settings → Your name → Subscriptions → Vistacreate → Cancel Subscription.
- You must cancel through Apple; deleting the app does not cancel the App Store subscription.
Cancel via Android (Google Play)
- Open Google Play → Subscriptions → Vistacreate → Cancel subscription.
- Uninstalling the app may auto-cancel on some devices but this is not guaranteed; always verify in Google Play.
What happens when you cancel
Auto-renewal stops
Cancelling disables future automatic renewals of the paid subscription.
You will not be charged again after the current paid term ends (unless cancellation takes effect immediately per interface confirmation).
Access and plan changes
After cancellation your account access reverts to the Starter (free) plan either immediately or at the end of the paid period, depending on how the cancellation is applied.
Your existing designs remain in the account but premium features and some assets will be restricted on the free plan.
Will I get a refund?
Web and free trial refunds
VistaCreate offers a 14-day full refund from purchase or renewal provided no designs were downloaded.
If a free trial renews because it was not cancelled, a 14-day refund window may apply where no downloads were made.
App store refunds
For iOS purchases, refunds must be requested through Apple’s refund system; VistaCreate cannot process iOS refunds.
For Android (Google Play) purchases, you can request a refund via Google Play or contact VistaCreate support; refunds are typically considered within a 14-day window and subject to no downloads.
Crello plans and pricing
Where to check pricing
Pricing and plan details can change; check the published pricing information before subscribing.
For one source of pricing information see: VistaCreate pricing (external).
Do not assume local currency
Local Singapore dollar (SGD) pricing was not available in the verified data. Confirm currency and billing cycle on the pricing page before purchase.
Always verify the billing frequency (monthly vs annual) shown during checkout.
Your consumer rights in Singapore
General legal context
There is no Singapore-specific Crello policy in the verified data. General rules under Singapore’s Consumer Protection (Fair Trading) Act apply to digital purchases.
How rights apply can depend on whether the service was delivered immediately or as part of a trial.
Cooling-off and app-store purchases
Digital services that provide immediate access typically have no mandatory statutory cooling-off period in Singapore unless the vendor offers one voluntarily.
For iOS purchases, refunds are handled by Apple via their report-a-problem process and are not covered by the vendor’s own refund terms.
Customer experiences
Positive feedback
Users praise a large library of templates and assets and an easy-to-use editor, useful for quick design work and good value compared to competitors.
These strengths make Crello convenient for non-designers and small marketing tasks.
Negative feedback
Some users report limited search/filter capabilities in the asset archive and lack of precise positioning tools in the editor.
Mobile app users have reported lag and suboptimal drag interactions on smaller devices.
Documentation checklist
What to prepare before cancelling
- Login email and account password for your Crello/VistaCreate account.
- Identify payment method used (card, PayPal, App Store, Google Play).
- Dates of last payment or trial renewal.
What to keep for refunds or disputes
- Purchase or renewal receipts and transaction IDs.
- Records showing whether any premium designs or assets were downloaded.
- Correspondence with support if you requested a refund or cancellation.
Common mistakes
Assuming uninstall cancels subscription
Removing the mobile app does not reliably cancel a subscription. iOS and Google Play subscriptions must be checked in their subscription settings.
Waiting too long to request a refund
Refund windows are limited. For web purchases and trials the 14-day rule and "no downloads" condition are commonly applied.
Delays in requesting refunds or lacking download evidence can reduce eligibility for a full refund.
Comparative recap
Quick channel comparison
The table below summarizes cancellation and refund paths for each subscription channel.
| Channel | How to cancel | Refund available | Details |
|---|---|---|---|
| Web (create.vista.com) | Profile → Account Settings → Billing → Cancel Subscription | 14‑day full refund if no downloads | Paid term / billing cycle |
| iOS (App Store) | iOS Settings → Your name → Subscriptions → Vistacreate → Cancel | Request via Apple; VistaCreate cannot process iOS refunds | Paid term / billing cycle |
| Android (Google Play) | Google Play → Subscriptions → Vistacreate → Cancel | Request via Google Play or VistaCreate support; 14‑day window usually applies | Paid term / billing cycle |
After cancelling
Verify cancellation
After you cancel, check your account billing page or the App Store / Google Play subscription list to confirm the status.
Retain confirmation emails or screenshots showing the cancellation.
Helpful links
For pricing details and plan comparisons see this external reference: VistaCreate pricing (external).
If you paid via Apple or Google, use their support channels for refunds and subscription management.
Address
Company registrant address
Crello Limited (domain registrant) - 261, 28th October Street, Limassol, 3035, Cyprus.
Notes on contact
This address is the registrant location found in public records; for support and billing queries use the account support options inside the app or web dashboard.