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Cancel CUSTOMUSE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Customuse service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Customuse: Easy Method
What is Customuse
Service overview
Customuse is a SaaS platform for creating and managing custom products for e-commerce, offering design tools and templates to personalise products and streamline ordering.
Who uses it
Businesses and individuals who need product customisation and design workflows use Customuse to create, preview and manage personalised items for online stores.
How to cancel Customuse
Cancel via Web App (desktop)
- Sign in to your Customuse account on the web app.
- Go to Account Settings > Subscriptions or Billing.
- Choose Cancel Subscription and confirm. Deleting your account alone does not cancel the subscription; cancel via settings first.
Cancel via mobile stores
- iOS App Store: Open the App Store and manage subscriptions in your Apple ID subscription settings to cancel.
- Google Play Store: Open Google Play, go to Subscriptions, and cancel the Customuse subscription there.
What happens when you cancel
Access after cancellation
After you cancel, your subscription remains active until the end of the current billing period.
You keep access to paid features for the remainder of that paid period; features stop at period end.
Renewal and account data
Automatic renewal is stopped at cancellation; you will not be billed again after the current period ends.
Account deletion is separate: deleting your account does not automatically cancel active subscriptions - cancel first in settings.
Will I get a refund?
General refund policy
Customuse’s policy: Pro plan purchases are eligible for refund within 14 days of payment if purchased on Web App, Google Play, or App Store, subject to misuse or abuse conditions.
Eligibility is assessed case-by-case; a refund is not guaranteed and exceptions may apply.
Platform-specific refund rules
- iOS App Store: Refunds for App Store purchases must be requested from Apple; Customuse cannot issue refunds for App Store transactions.
- Google Play Store: Refunds for Google Play purchases must be requested through Google Play; Customuse cannot issue Google Play refunds.
- Web App (desktop): Request a refund by contacting Customuse Support with transaction details (time, amount, currency, email, billing name, last 4 card digits or PayPal email). Outcome may take up to 2 weeks.
Customuse plans and pricing
Pricing summary
The app store lists multiple Pro in‑app purchase tiers in SGD. Duration and feature details are not specified in the store listing.
Available Pro tiers (store prices)
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Pro | S$5.98 | Not specified | Premium pro features (details not listed) |
| Pro | S$6.98 | Not specified | Premium pro features (details not listed) |
| Pro | S$9.98 | Not specified | Premium pro features (details not listed) |
| Pro | S$19.98 | Not specified | Premium pro features (details not listed) |
| Pro | S$29.98 | Not specified | Premium pro features (details not listed) |
| Pro | S$34.98 | Not specified | Premium pro features (details not listed) |
| Pro | S$39.98 | Not specified | Premium pro features (details not listed) |
| Pro | S$69.98 | Not specified | Premium pro features (details not listed) |
Your consumer rights in Singapore
Statutory protections
Under the Consumer Protection (Fair Trading) Act (CPFTA), consumers have rights such as refunds or repair for defective digital products or services.
How this applies to subscriptions
For digital subscription services like Customuse, a statutory cooling-off or automatic 14‑day refund does not automatically apply unless the provider grants it or there is a manifest fault.
Customuse’s 14‑day refund policy aligns with good practice but does not override CPFTA protections; applicability depends on individual circumstances and service failure.
Customer experiences
Positive signals
- Some third‑party reviewers classify Customuse/customuse.com as authentic, trustworthy and secure with a high trust score.
- Other services report valid SSL and long domain ownership as positive indicators.
Concerns and caution
- At least one review flags hidden WHOIS ownership and appearance on a suspect domain list, which advises caution.
- User experiences may vary; always check support responsiveness when requesting refunds or cancellations.
Documentation checklist
What to gather before contacting support
- Transaction time, amount and currency
- Billing email and billing name
- Last four digits of the card used or PayPal email
Additional useful items
- Subscription ID or receipt screenshot
- Account username or linked email address
- Notes about the issue (date of cancellation, expected refund window)
Common mistakes
Assuming account deletion cancels billing
Many users delete their account thinking billing stops. Account deletion does not cancel an active subscription; you must cancel in subscription or billing settings first.
Requesting refunds from the wrong party
Users often ask Customuse for refunds for App Store or Google Play purchases. Refunds for those purchases must be requested from Apple or Google respectively.
Comparative recap
Quick comparison
This table compares where to cancel, refund responsibility and key notes per platform.
At-a-glance differences
| Platform | How to cancel | Refund window | Period |
|---|---|---|---|
| Web App (desktop) | Cancel via Account Settings > Subscriptions on the web app; deleting account does not cancel subscription. | Refunds eligible within 14 days; request via Customuse Support with transaction details. | Not specified |
| iOS App Store | Cancel in Apple ID > Subscriptions (App Store subscription settings). | Refunds must be requested from Apple; 14-day eligibility may apply per policy. | Not specified |
| Google Play Store | Cancel in Google Play > Subscriptions. | Refunds must be requested from Google Play; 14-day eligibility may apply per policy. | Not specified |
After cancelling
What to expect next
Your subscription will remain active until the end of the current billing period and then stop renewing.
If you requested a refund via the web app, the outcome may take up to two weeks to process.
Useful links and next steps
- If your purchase was via the App Store, manage subscriptions or request a refund through Apple: Customuse on the App Store.
- For web‑app refunds, prepare the documentation checklist above and contact Customuse Support (use the support option in the web app or the email associated with your account).
Address
Head office
Customuse (registered contact on the site): 11 Woodlands Close #06-26 Singapore 737853.
Contact note
Use the support/contact option inside your Customuse account for account‑specific requests and refund enquiries.