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Cancel CYPRESS
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I hereby notify you of my decision to terminate the contract relating to the Cypress service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cypress: Easy Method
What is Cypress
Overview
Cypress is an end-to-end testing framework for web applications that helps developers write, run, and debug tests in the browser in real time.
Primary uses
It is commonly used to catch regressions earlier, speed up developer feedback loops, and provide features such as test recording, screenshots, and time‑travel debugging.
How to cancel Cypress
Cancel via Cypress Cloud (web)
- Sign in to your Cypress Cloud account and navigate to your billing or subscription settings.
- Choose the plan you want to change or select cancel; follow on-screen prompts to confirm cancellation.
- Alternatively, email billing@cypress.io to request a change or cancellation from the billing team.
- Your access continues until the end of the current billing period after cancellation.
Cancel via mobile stores
- iOS (App Store): Cancel through your iOS device’s App Store subscription settings; Cypress cannot cancel on your behalf.
- Google Play: Cancel via your Google Play subscription settings; Cypress cannot cancel for you.
- Check the store’s subscription management pages for steps and refund requests, since platform policies apply.
What happens when you cancel
Access and service duration
When you cancel a Cypress Cloud subscription, your account retains access until the end of the current billing period.
Data retention and project artifacts
Cypress typically retains project data (recordings, screenshots) according to account settings; verify retention or export important artifacts before the end of your billing period.
Will I get a refund?
Official refund stance
Cypress does not publish an explicit refund policy on its pricing/support page. Refunds are not guaranteed and are unlikely unless stated otherwise by billing support.
Exceptions and platform refunds
- Requests made via the App Store or Google Play are subject to those platforms’ refund policies and processes.
- If you believe you have a billing error or exceptional circumstance, contact billing@cypress.io to request review.
- There is no published 14‑day automatic cooling‑off or refund period for Cypress subscriptions in the public pricing documentation.
Cypress plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Starter (Free) | S$0.00 | monthly/annual | 50 users, 500 test results per month, Parallelization, Test Replay, Project Analytics, Premium features |
| Team | S$84.60 | monthly | 50 users, 120,000 test results/year, Flake Detection, Jira Integration, Email Support |
| Team | S$1,009.00 | annual | Same as Monthly, billed annually (approx. 11% savings) |
| Business | S$337.00 | monthly | 50 users, 120,000 test results/year, Spec Prioritization, SSO, GitHub/GitLab Enterprise, etc. |
| Business | S$4,040.00 | annual | Same as Monthly, billed annually |
| Enterprise | Contact for pricing | Custom/Won't quote | Unlimited users, custom test results, Enterprise Reporting, Premium Support, etc. |
Notes on pricing
Prices above were converted to SGD (exchange reference used) and no official SGD price list was found on the public pricing page.
- Overages: Team plan approximately S$7.60 per 1,000 extra test results; Business plan approximately S$6.30 per 1,000.
- For the official source and the latest pricing, see the Cypress pricing page linked below.
Your consumer rights in Singapore
General rights and considerations
Cypress Cloud allows cancellation anytime, but the company does not promise refunds in public material; check billing terms before committing to a paid plan.
Platform subscriptions and local law
- Subscriptions purchased through the Apple App Store or Google Play are governed by those platforms’ terms and refund procedures.
- Singapore consumers should consult local consumer protection guidance for digital services if disputing a charge or seeking remedies.
Customer experiences
Positive feedback
- Users report Cypress helps catch bugs early, is easy to set up, and has strong documentation and community support.
- Features praised include test recording, screenshots, time‑travel debugging, and a friendly UI.
Common complaints
- Limitations include narrower browser support compared with some competitors and challenges in large projects or CI environments.
- Users have reported issues such as flakiness in CI, limited iframe support, and errors like 'detached from DOM'.
Documentation checklist
Before requesting cancellation
- Confirm which account or subscription (Cypress Cloud, App Store, Google Play) you used to subscribe.
- Export or save test recordings, screenshots, and analytics you want retained.
- Note your next billing date so you know when access will end after cancellation.
What to send to billing
- Your account email, organization name, subscription plan, and reason for cancellation (optional).
- Attach invoices or receipts if disputing charges, and provide a timeline of events for support review.
Common mistakes
Trying to cancel via the wrong channel
Users sometimes try to cancel an App Store or Google Play subscription via the Cypress Cloud dashboard.
Remember: platform subscriptions must be cancelled in the relevant store; Cypress cannot cancel them for you.
Assuming automatic refunds
Many expect a statutory 14‑day cooling‑off refund for digital subscriptions; Cypress does not publish such a policy.
Do not assume refunds; contact billing@cypress.io promptly if you need an exception or review.
Comparative recap
Quick plan comparison
| Plan | Price (SGD) | Period | Best for |
|---|---|---|---|
| Starter | S$0.00 | monthly/annual | Small projects, trial and learning |
| Team (Monthly) | S$84.60 | monthly | Small teams needing CI test recordings |
| Business (Monthly) | S$337.00 | monthly | Larger teams with SSO and enterprise integrations |
| Enterprise | Contact for pricing | Custom/Won't quote | Large organisations needing dedicated support and reporting |
Key takeaways
- Starter is free for basic use; paid plans add results capacity, integrations, and support.
- Annual billing offers discounts for Team/Business plans but confirm terms before committing.
After cancelling
Confirming cancellation
Keep confirmation emails or screenshots of cancellation pages for your records.
If you used a platform store, keep the store’s cancellation confirmation as proof.
Where to get help and more info
- Official pricing and subscription details: Cypress pricing
- Brand/overview page: Cypress brand page
Address
Registered address
Cypress Computing Pte Ltd
1003 Bukit Merah Central #05-29 Singapore 159836
Billing contact
For billing requests and cancellations email: billing@cypress.io
For official pricing and plan details visit: https://www.cypress.io/pricing