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I hereby notify you of my decision to terminate the contract relating to the Debutify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Debutify: Easy Method
What is Debutify
Overview
Debutify is a subscription-based SaaS platform that provides Shopify store owners with customizable, conversion-focused themes and add-ons. It bundles theme features and apps designed to increase sales and simplify store setup.
The service is delivered as a recurring subscription with free and paid tiers, and some features are managed inside Shopify or via mobile app stores depending on how the subscription was purchased.
Core features
Core offerings include theme templates, conversion add-ons (widgets), app integrations and support tiers. Plans differ by widget limits, integrations and number of stores.
Debutify operates both directly via its web portal and through third-party storefronts (Shopify App Store, Apple App Store, Google Play) depending on the product.
How to cancel Debutify
Web (Direct via Debutify login portal)
- Log into Debutify at platform.debutify.com.
- From the dashboard, go to your account name at the bottom-left → Billing → Cancel.
- Confirm on two separate confirmation prompts to cancel. This reverts the account to the Free plan. See official steps: Debutify help: How to cancel.
Shopify (Debutify Reviews app) and Shopify App Store
- From Shopify admin: Settings → Billing → click the ellipsis (⋮) next to the active plan → Cancel Subscription.
- Choose an optional reason, acknowledge the policy and confirm. Keep proof that app charges were removed in Shopify admin.
- If Debutify was billed through the Shopify App Store, paid features typically remain until the end of the billing period; then the app reverts to free/limited mode. See guidance: Debutify Reviews (Shopify App Store).
App Store (Apple) and Google Play
- Subscriptions purchased via Apple or Google are not managed by Debutify directly; cancel via the platform that charged you.
- Example: iOS Settings → Apple ID → Subscriptions → Cancel. Google Play: Play Store → Subscriptions → Cancel. Uninstalling the app does NOT cancel a subscription.
- See platform-specific cancellation steps: Cancel purchases via Apple/Google.
What happens when you cancel
Access and billing
If you cancel via the Debutify web portal the subscription will be cancelled and your account will revert to the Free plan immediately after confirmation.
If you cancel a charge handled through Shopify App Store or mobile stores, paid features usually remain until the end of the current billing period, then access moves to free/limited mode.
Data retention and account state
Cancellation does not necessarily delete your store settings or data. Your account typically remains active on the Free plan and some settings may persist.
Always export or record critical settings before cancelling if you may need them later.
Will I get a refund?
Debutify refund policy (summary)
Debutify generally states that subscription fees are non-refundable once purchased. Free trials must be cancelled before they expire to avoid billing.
- Free trials: 7-day for Debutify Theme, 30-day for Debutify Reviews - cancel before the trial ends to avoid charges.
- Purchased subscriptions are generally non-refundable; see Debutify’s refund policy: Debutify refund policy.
Exceptions and limitations
- Refunds may be issued within 30 days for over-charges, or within 60 days for double charges due to technical errors (per policy exceptions).
- Debutify may refuse refunds in cases of misuse, bad faith, or policy violations. PayPal transactions may not be eligible for discounts or reimbursements.
- Uninstalling the app, pausing Shopify, or store closure for policy violations does not automatically qualify for a refund.
Debutify plans and pricing
Pricing overview
Prices below are approximate SGD equivalents provided for reference and come from public pricing approximations.
Debutify’s official listings are in USD; these SGD values use an approximate conversion and are examples only.
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | S$ 0.00 | monthly | 1 store license, limited free widgets, basic support |
| Growth (monthly) | S$ 39.15 (approx.) | monthly | 1 store license, access to free widgets, up to 10 widgets, 2 languages, 1 app integration, weekday live chat/email support |
| Growth (annual) | S$ 19.58 (approx.) | annual | Same as Growth monthly, at annual rate |
| Professional (monthly) | S$ 106.65 (approx.) | monthly | 1 store license, up to 40 widgets, 3 app integrations, 3 team members, 10 languages, auto-translation |
| Professional (annual) | S$ 53.33 (approx.) | annual | Same as Professional monthly, at annual rate |
| Enterprise (monthly) | S$ 201.15 (approx.) | monthly | 3 store licenses, unlimited widgets, all app integrations, unlimited teammates, priority support |
| Enterprise (annual) | S$ 100.58 (approx.) | annual | Same as Enterprise monthly, at annual rate |
Your consumer rights in Singapore
Cooling-off and digital services
Under Singapore law (Consumer Protection (Fair Trading) Act) a statutory "cooling-off" right for unsolicited contracts exists in limited cases, but digital SaaS with immediate access generally falls outside a mandatory 14‑day refund right.
Thus, there is normally no automatic statutory right to a refund for a used digital service unless the provider offers one or there is a consumer-protection basis to claim otherwise.
How to escalate a dispute
- If you believe you were misled or overcharged, retain proof (screenshots, receipts, communications) and contact Debutify support first.
- If unresolved, you may lodge a complaint with CASE (Consumers Association of Singapore) or seek mediation. Provide clear evidence of the charge and cancellation attempts.
Customer experiences
Positive feedback (examples)
Some users praise Debutify for ease of use, clean design and conversion-focused add-ons. Reviews cite fast setup and professional appearance.
Notable positive remarks include support agents receiving praise for helpful responses in individual cases.
Negative feedback (examples)
Other reviews report issues such as buggy behavior, limited trial functionality, short trial windows, and perceived poor or slow support response.
There are also complaints about unexpected renewals or disputes over refunds; these underscore the importance of saving cancellation confirmations and receipts.
Documentation checklist
Before cancelling
- Record trial start and expected billing dates.
- Take screenshots of subscription pages and billing entries.
- Export or note critical theme settings and customizations.
After cancelling
- Save on-screen cancellation confirmations and confirmation emails.
- Check your Shopify admin billing page (if applicable) to confirm charges were removed.
- Keep copies of any correspondence with support for dispute escalation.
Common mistakes
Mistakes when cancelling
Uninstalling the mobile app but not cancelling the subscription is a frequent error; app removal does not stop billing through Apple or Google.
Another common mistake is cancelling in one place (for example Debutify web) but forgetting to cancel the billing method used (Shopify billing or App Store charge).
Mistakes with refunds and expectations
Assuming an automatic refund after cancelling is risky - Debutify’s policy states purchased subscriptions are generally non-refundable.
Not keeping proof of cancellation or charge removal makes disputes harder to resolve with Debutify or CASE.
Comparative recap
Quick channel comparison
The table below compares where to cancel, what happens to access, and the typical refund likelihood by purchase channel.
| Channel | Where to cancel | What happens to access | Refund likelihood | Period |
|---|---|---|---|---|
| Web (Direct) | Debutify portal (platform.debutify.com) | Immediate revert to Free plan after confirmation | Low (non-refundable except over-charge/double-charge) | monthly / annual |
| Shopify (App) | Shopify admin → Settings → Billing → Cancel | Access usually continues until end of billing period then reverts | Low (typical policy: non-refundable; keep proof) | monthly / annual |
| Apple / Google | Apple ID or Google Play subscriptions | Cancel in-store; uninstalling does not cancel billing | Platform-dependent; request via Apple/Google | monthly / annual |
After cancelling
Next steps
Check your billing statements and Shopify admin (if applicable) to confirm the charge is removed or scheduled to stop at period end.
Export any site or theme settings you may need later and confirm feature access on the Free plan.
Helpful links & support
- Debutify cancellation steps (web): How to cancel your Debutify subscription
- Debutify refund policy: Debutify refund policy
- Shopify App Store (Debutify Reviews) information: Debutify Reviews (Shopify App Store)
- Apple/Google cancellation guidance: Cancel purchases via Apple/Google
Address
Corporate address
Debutify operational/correspondence address on public records: 2363 James St #1065, Syracuse, NY 13206, United States.
Where to send documentation
Debutify does not publish a dedicated cancellation postal address. For billing disputes start with in-app support or the official help/refund pages linked above.
If you escalate a dispute in Singapore, retain all evidence (screenshots, receipts, emails) to submit to CASE or any mediator.